Remove Customer Service Remove Examples Remove Guidelines Remove Marketing
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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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Leveraging Professional Certification to Elevate Your Career in Sales & Marketing

SMEI

In today’s highly competitive job market, particularly in the dynamic fields of sales and marketing, standing out to prospective employers is more crucial than ever. Keeping Up with Industry Trends The sales and marketing sector is continuously evolving, with new tools, strategies, and market dynamics emerging regularly.

Insiders

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Unlocking the Power of Single Customer Views (SCV)

Nutshell

Your customer data is the key to understanding your customers better so you can improve your marketing, sales, customer experience, and more. That’s where a single customer view, or SCV, comes in. However, when your data is scattered across various platforms, you can’t harness its full potential.

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How to Train Your Sales Teams on Ethical AI Use [Expert Insights]

Hubspot Sales

Conscientious sales pros worry about AI bias , transparency, brand reputation, customer experience, and human relations. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service. For example, ChatSpot integrates with HubSpot and is available for free accounts and up.

Training 101
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What is a Franchisee vs. a Franchisor?

Hubspot Sales

Who’s responsible for marketing materials? The franchisee must adhere to the franchise, so following the contract and operating under the provided guidelines are a must. Following Rules and Guidelines. Managing the Brand and Its Products or Services. Creating Marketing Materials. Upholding Brand Reputation.

Hotels 100
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SMB Marketing: 12 Things to Avoid Messing Everything Up

LeadFuze

Make use of endless SMB marketing opportunities. So your SMB marketing clients may not always be there for the long term. If you are doing B2B commerce, you can make helping out SMBs a part of your marketing. Here are some common mistakes to avoid in SMB marketing. 12 Common SMB Marketing Mistakes.

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How to Update Your Customer Service Training Manual for Remote Work

Lessonly

If you work in customer service, your days are often filled with emails, phone calls, and meetings. After all, you weren’t brought onto the team to answer a phone… you were hired to help customers succeed by solving problems and educating and empowering them. How to write a customer service training manual template.