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How to Get Sales and Customer Service Teams Working Together

Zendesk Sell

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The problem is priorities: a sales team’s priority, the thing they’re judged by, is having as many conversations as possible.

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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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Meet the Spiff Team: Chapter Ten

The Spiff Blog

Welcome to the next installment of our Meet the Team series. Ali Schurman, Customer Support Tech Meet Ali! Lulu has experience in customer service, sales, onboarding, data analysis, and languages (he speaks three). He would describe sales in four words which would be to make friends and solve problems!

Meeting 71
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Meet the Spiff Team: Chapter Eight

The Spiff Blog

Whether you’re a regular follower of the Spiff blog or a first-time visitor, we’re excited to have you here for the latest edition of our Meet the Team series. After graduating, Samuel’s interest in building models and solving complex problems led him to start his career in software finance and sales operations.

Meeting 75
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How Sales and Marketing Can Collaborate (+Expert Tips)

Hubspot Sales

Marketing and sales teams rely heavily on one another to drive business. After all, it’s the marketing department that generates leads, and the sales team that converts those leads to paying customers. Sales collaboration dramatically improves results, but bringing it to fruition can be more complex than it sounds.

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How the Pandemic is Reshaping Sales and Service

Sales and Marketing Management

Some sales organizations saw their pipelines disappear overnight, so they began to reevaluate processes in an attempt to preserve them. Now, as businesses begin to adopt new technologies and solutions to recover and rebound, they must avoid overlooking their biggest asset: their customers. Pandemic-Induced Approaches .

SAP 207
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Meet the Spiff Team: Chapter Three

The Spiff Blog

Welcome back to our Meet the Team series where we give you a peek behind the curtain and introduce you to some of the people behind the Spiff brand. Without further ado, let’s meet the team! Without further ado, let’s meet the team! Meet the Team: Chapter Two. Marcello Albuquerque, Software Engineer.

Meeting 62