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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. There’s usually no short, practical training for solving specific client problems on the spot. Articulate.

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Not Just a Training Event - Make Your Next Initiative Stick

SBI Growth

Change management is not a one-time event. Don’t think that a training event and leadership’s endorsement will work. What to do: Start with the end in mind – focus on adoption before worrying about the “training event” or rollout. This is just another micro-management tool. He was implementing a new process.

Training 276
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How to Achieve Sales Excellence Through Sales Management Training

Mindtickle

Even the most seasoned sales reps need proper training to be effective sales managers. When it comes to sales management training, you may have questions like: What is it? Read on as we answer these and other key questions about the role of sales management training in driving sales excellence. What is sales management training?

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Three Ways Software Can Help Your Workforce Be Engaged

Smooth Sale

Attract the Right Job Or Clientele: Three Ways Software Can Help Your Workforce Be Engaged. Our collaborative Blog provides insights into ‘Three ways software can help your workforce be engaged.’. How can software do all of this, though? We all realize that software can save us time. Online Training .

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How to Measure the ROI of Your Sales Kickoff Event (SKO)

BrainShark

In this article, you’ll find applicable formulas and a sample SKO budget you can use to calculate the ROI of your next sales kickoff event and get your company leadership on board. Calculating ROI in Sales Kickoff Events (SKOs)—Leading versus Lagging Metrics. The Formula for Calculating the ROI of your Sales Kickoff Event.

ROI 62
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What’s The Limit on Technology Adoption?

Zoominfo

After hours of training, product reviews, company culture rah rahs, and riffling through bags of swag, many employees feel they have officially started their jobs. Truth be told, one of the most important events during new hire onboarding is getting set up on the wide range of digital tools you will need to do your job.

Scale 246
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Sales Prospecting Tools that Will ROCK Your World

Vengreso

Leveraging technology, social selling, and sales prospecting tools has ushered in a new era for anyone wishing to pursue a career as a sales rep. However, with so many sales prospecting tools out there, how do you know which ones are worth your time and money? Now let’s dive into sales prospecting tools.

Tools 132