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7 Key SaaS Terms to Understand In 2020

Pipeliner

If you’re looking to explore the SaaS industry in 2020, there are some key terms to understand for you to succeed from the jump. The Net MRR Churn Rate measures the net percentage of revenue you lose during a period from account downgrades and lost customer contracts. For example, say you sell a Presentation maker SaaS package.

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The 54 Sales Leaders You Should Get to Know in 2020

Crunchbase

Update: June 26, 2020. This blog post was originally “The 25 Sales Leaders You should Get to Know in 2020.” From SDR in 2015, to enterprise AE in 2020–and she’s gathered quite the following on LinkedIn. Kustomer is an omnichannel SaaS platform specializing in customer service. Chantel George. Gabe Larsen.

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Why Great Outputs Start With Great Inputs: 3 Things Personal Wellness and Customer Service Training Software Have In Common

Lessonly

We’re about a week into this fresh decade, and many folks are dreaming up big goals for a healthier 2020. What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past. needs to be answered with employee health at the forefront.

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5 Roles Sales Decision Makers are Looking to Fill in 2023 [New Data]

Hubspot Sales

Job growth as a travel agent is expected to increase by 20% from 2020-2030, much faster than most other industries. Employment of securities, commodities, and financial services sales agents is projected to grow 10% from 2021 to 2031 — faster than the average for all occupations.

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3 Examples of Creative B2B Marketing Initiatives

Zoominfo

Genesys: CX Heroes Genesys, a cloud communications company, decided to present their product with a humanitarian image. Each video tells a story of a seemingly average person showing their heroism through extraordinary customer service. You just need to be smart and strategic with the resources you already have.

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Sales Brief: Remote onboarding, resume tips, and more

Close.io

Our founder, Steli Efti, will be presenting on topic of remote sales: How newly remote sales teams can navigate through a pandemic, help solve their prospects' problems and continue to do great work. If you up your email game, you’re going to close more deals with new customers. Why sales communication is moving to the cloud in 2020.

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Virtual Selling – It’s the Same, Yet Different – and Here to Stay

Sell Integrity

By Mike Esterday for the December 2020 edition of Top Sales Magazine. My last column for Top Sales World – in the July 2020 issue – was titled Successful Selling When Your World Turns Upside Down. What if you have a co-presenter or there are multiple customers in the same room or on separate devices? Know your platform.