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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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Think Like a Sales Rep. Act Like a Marketer. React Like Customer Service.

Sales Hacker

The new breed of salesperson will think like a rep, act like a marketer, and react like customer service. What needs to shift is how sales reps put those traits on display, which brings us to… Act Like a Marketer. React Like Customer Service. Customer service has one goal — customer satisfaction.

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Customer lifecycle & CRM: How CRMs impact marketing, sales, and customer service teams

Nutshell

Especially when it comes to the customer lifecycle and CRM, the possibilities are endless. But CRM does more than just support your customer service team. In this article, we’re giving you the inside scoop on how CRMs impact marketing, sales, and customer service teams to help your business thrive.

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6 productivity and time management tips for entrepreneurs

Act!

In this article, we’ll share practical and achievable time management techniques for a busy entrepreneur to help you focus on the highest priority tasks without losing control of day-to-day operations. You’re likely the CEO, the marketing director, the customer service representative—the list goes on. Here’s how it works.

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The SMB Owner’s Guide to Navigating Sales During Economic Uncertainty

Act!

In this article, we’ll dig deeper into the impact of economic uncertainties on small businesses and discuss strategies to deal with them. You can use detailed customer profiles available on Act! to monitor their purchase history and recent customer service interactions. A CRM solution like Act!,

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Crisis management in sales: How to act before, during & after a crisis

Salesmate

In this article, we are talking about what we can do before, during, and after the crisis. This article will help you in designing the right strategy for the crisis. How to act when then the crisis is coming. Types of tools you are using 2. Once the crisis is over, carefully remember those things or tools.

ACT 101
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(3:41 Video) “Recognition’s Role: Cultivating a Culture of Appreciation”

Steven Rosen

Summary Video Article: Title: “ Recognition’s Role: Cultivating a Culture of Appreciation” Byline: By sales leadership and coaching experts Colleen Stanley and Steven Rosen with their guest speaker Rika Cuff, Senior Vice President of Scholastic and Champ Sales at Herff Jones.

Video 156