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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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Does Your Company Have A Customer Service Strategy?

Sell Integrity

Most companies like to say they provide great customer service and deliver it with integrity, but what does that really mean? Have you created a customer service strategy that defines those expectations? . Implementing A Customer Service Strategy. Customer Service Strategy Through The Standards of Behavior.

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20 Podcasts Dedicated to Educating & Inspiring Entrepreneurs

Hubspot Sales

In this podcast, host Amy Porterfield acts as a business mentor sharing her secrets to success. HubSpot’s own Skill Up podcast brings you the latest and greatest marketing, sales, and customer service advice and strategies. Tune into Side Hustle School for your daily dose of side hustle education. Side Hustle School.

Education 129
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Crisis management in sales: How to act before, during & after a crisis

Salesmate

How to act when then the crisis is coming. As a leader, your job is to educate the team with new approaches and prepare for the coming storm. These businesses have realized that investing in new software or service is not the priority of their prospects at the moment, but survival is. Make sure they don’t feel panicked.

ACT 101
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How CRM Data Can Enhance Tenant and Client Relationships

Act!

Your tenants and clients have unique business challenges and the best way to become their favorite Landlord or Tenant Rep is to offer personalized services and exceptional customer service. A modern property leasing CRM like Act! If you haven’t used a real estate CRM yet, test drive Act!

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3 Keys to Effective Sales Teams in the Age of the Informed Buyer

Sales and Marketing Management

Let’s take a look at several ways you can make sure your sales teams are providing effective customer service in the internet age. But to truly meet customers’ needs, you need to see things through their eyes. For example, consider industries, such as medicine or education, that have strict regulations on personal data.

Buyer 209
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Customer Service Training in Call Centers: A Quick Guide to Building a Better Team

Lessonly

Have you ever been on the receiving end of a bad customer service experience? With nearly 3 million customer service employees in the U.S. alone, customer service is a relevant and necessary job. With nearly 3 million customer service employees in the U.S. Let’s explore…. Assess, Plan, Build .