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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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Churn Analysis: The Ultimate Guide

Gong.io

How does one calculate customer churn? And how can the results of your churn analysis help you improve your business? What is customer churn and why is its analysis so important? . Simply put, customer churn is the number of customers leaving your product or service. Image Source ).

Churn 62
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3 Keys to Effective Sales Teams in the Age of the Informed Buyer

Sales and Marketing Management

Let’s take a look at several ways you can make sure your sales teams are providing effective customer service in the internet age. But to truly meet customers’ needs, you need to see things through their eyes. For example, consider industries, such as medicine or education, that have strict regulations on personal data.

Buyer 209
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27 Best AI Chatbots for Your Business to Try

Nutshell

From customer service and data analysis to research and writing, there are plenty of tools to help streamline the process. For example, a customer service AI chatbot can assist your team — and your customers. ChatGPT ChatGPT is the leading AI chatbot on the market.

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Six Strategies to Masterful Marketing

SugarCRM

The difference between a good B2B marketer and a great one resides in the ability to understand the big picture of reaching your target buyers. Marketing automation systems often provide easy access to external databases for validation and cleanup. This includes call center personnel, customer service, salespeople, and distributors.

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Unleashing the Power of Unapologetic Branding (video)

Pipeliner

It’s about delivering value that compels people to use your service and ensuring that every aspect of your brand. The logo design for customer service is consistent and aligned with your ethos. It’s not enough for just the sales and marketing teams to understand the brand. Every level of the organization.

Video 52
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Sales Strategy 101: The Ultimate Guide

Zoominfo

There are various stakeholders, priorities, markets, and channels to align, and the right mix for your business may not always be clear. A sales strategy is a set of coordinated actions, activities, and plays for go-to-market teams to follow to achieve their sales pipeline target. The list doesn’t end there.

Strategy 130