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How to improve help desk support via knowledge management

Apptivo

When repeated common tickets occur around a similar query, create an article about the query or a FAQ question answer that enables customers to navigate to them automatically. Put simply, having a knowledge base to work from helps agents respond to and resolve issues faster. Make knowledge part of your team’s process 2.

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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. There’s usually no short, practical training for solving specific client problems on the spot. Articulate.

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Why building a custom CRM is almost always a bad idea

Nutshell

In this article, we’ll dig into the nitty-gritty surrounding homegrown CRMs, including what a custom CRM is and the potential benefits and drawbacks of building your own. Training costs Most off-the-shelf systems include a mountain of free training materials like videos, tutorials, and articles.

CRM 127
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Entrepreneurial Competency: What it Is & Why it Matters

Hubspot Sales

As a marketing business owner whose revenue primarily comes from my writing services, late 2022 to mid-2023 was… unnerving, to say the least. Call me short-sighted, but I didn’t see the ChatGPT train a comin’ to the degree that it did. While the product didn’t change much, the market, use case, and value proposition completely shifted.

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Medical device sales – the book of knowledge is expanding

Sales Training Connection

Book of Knowledge. When we first began working with medical device companies, we heard a VP of Cardiac Devices open our sales training program. He talked about a Book of Knowledge that sales reps needed to learn. Sales training certainly can address some of these issues through formal sales training programs.

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The New User Cadence: Help Your Customers Help Themselves

SalesLoft

I’ve been at SalesLoft for 3 years now, where my primary focus is training thousands, not hundreds, of customers. Well, we want to ensure that SalesLoft training serves not just a subset of users, but that everyone can find value in the materials we’re offering. Forget Hundreds, Train Thousands. What do I mean by that?

Scale 52
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Are You Doing Enough To Support Employee Development?

Smooth Sale

Professionals refer to the process of recruiting, onboarding, training, and the need to repeat the same continually as ‘The Revolving Door Syndrome.’ Training and Studying. Training and studying are mutually beneficial for employers and employees. Worse, the impact on the bottom line can be severe. . Health and Wellbeing.

Hiring 78