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How to Create a Buzzworthy Knowledge Base in Three Simple Steps

Lessonly

Behind any great knowledge management framework is a spectacular knowledge base — a centralized system that acts as the team’s one-stop shop for logging, discovering, and sharing all of the company’s vital knowledge. . There’s a fine art to developing a successful knowledge base that’s the bee’s knees. .

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How to improve help desk support via knowledge management

Apptivo

When repeated common tickets occur around a similar query, create an article about the query or a FAQ question answer that enables customers to navigate to them automatically. Put simply, having a knowledge base to work from helps agents respond to and resolve issues faster. Make knowledge part of your team’s process 2.

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How to boost sales strategy with a deal desk

PandaDoc

This article highlights how a deal desk functions and its ability to transform the way companies tackle their sales strategy. Key takeaways One of the primary functions of a deal desk is to bring together decision-makers from sales, legal, financial, and marketing departments to optimize the deal creation and execution process.

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EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

Apptivo

However, with so many options on the market, finding the right multi-channel customer support software for your unique needs can be challenging. It helps streamline the customer service process by providing tools for managing tickets, knowledge bases, live chats, phone calls, and more.

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EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

Apptivo

However, with so many options on the market, finding the right multi-channel customer support software for your unique needs can be challenging. It helps streamline the customer service process by providing tools for managing tickets, knowledge bases, live chats, phone calls, and more.

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5 Best Sales Enablement Tools on the Market in 2022

Gong.io

How can you use it to boost your sales and get more out of the marketing content you produce? In this article, we’ll answer all these questions and more. A sales enablement tool is a system that grants users visibility over the sales lifecycle, including content, marketing materials, and, finally, sales calls.

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How to Create Sales Collaterals That Convert

Highspot

These internal tools equip sales teams with the knowledge and strategies to connect with customers. It involves sales and marketing teams, sales enablement, and subject-matter experts. With digitization came the expansion of content marketing and inbound sales. Who Creates and Distributes Sales Collateral?