article thumbnail

The Great Customer Resignation & How to Reduce Customer Churn with Craig Charlton, #211

Vengreso

The past three years have seen radical shifts in the B2B sales landscape. Craig Charlton , CEO of SugarCRM has spent over 25 years building and running high-growth businesses. Craig’s insights into what B2B sales organizations should be doing to boost customer retention is why this is a must-listen-to episode!

Churn 132
article thumbnail

How AI Shapes Business, with B2B Consultant Pam Didner

SugarCRM

In this webinar, we showcased how AI shapes CRM, marketing automation, and customer service software today. How AI Shapes the SugarCRM Platform. Below are the first 2 minutes of the webinar and the slide deck. If you would like to see the full video recording, you may access it here.

B2B 49
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Latency and the Case for Conversational B2B Software

SugarCRM

Now, when we think about building conversational front ends into B2B applications – a lot of these latency and performance considerations are actually diminished? But with B2B operations, we typically know about 80% of the actions, use cases etc. a user might encounter in a given day.

article thumbnail

SugarCRM’s 2024 Customer Breakthrough Awards Winners

SugarCRM

The Customer of the Year award celebrates customers who have cultivated a lasting partnership with SugarCRM by achieving significant business impact using the platform and engaging with the Sugar ecosystem and SugarClub in the journey to reduce manual processes and make the hard things easier for their business and their customers.

article thumbnail

Fuel Growth Podcast: Breaking Barriers in B2B Sales

SugarCRM

As a much sought-after speaker and advisor for top B2B companies, Jill’s influence extends far beyond the boardroom, inspiring a new generation of sales professionals to thrive in an ever-evolving marketplace. Where [the] partner ecosystem is becoming a more dominant business model, a more dominant way to go to market.

B2B 29
article thumbnail

Fuel Growth Podcast: Breaking Barriers in B2B Sales

SugarCRM

As a much sought-after speaker and advisor for top B2B companies, Jill’s influence extends far beyond the boardroom, inspiring a new generation of sales professionals to thrive in an ever-evolving marketplace. Where [the] partner ecosystem is becoming a more dominant business model, a more dominant way to go to market.

B2B 26
article thumbnail

Tips for Personalizing the B2B Customer Experience

SugarCRM

Whether you’re selling B2B or B2C, ultimately, you’re selling to a person and today’s buyers expect a personalized experience. How to Make the B2B Customer Experience Memorable. However, the final piece to any B2B buyer’s journey is to develop a relationship before signing the papers. Connect the Customer to the Brand.

B2B 52