Remove you-versus-the-status-quo
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One Millimeter Mindset Customer Retention Blog Posts 2017

Babette Ten Haken

One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. When I started this blog in 2009, I focused on the thorny issues involved with communicating across the sales-engineering interface®. Why You remain a SMB Business Model Prisoner. Let’s face it.

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Status quo, you know, is Latin for 'the mess we're in.'

Pointclear

The status quo—that marketing management doesn’t understand the definition of a qualified lead—is nothing new. Now marketing and sales know what a qualified lead is versus an uqualified prospect. Now marketing and sales know what a qualified lead is versus an uqualified prospect. This title is a quote from Ronald Reagan.

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How Significant is the Migration to Inside Sales?

Understanding the Sales Force

That number is quite different from the percentage I found with Kurlan clients and even though 42% is significantly greater than five years ago, I wanted to learn more about why there was such a disparity between the Kurlan versus OMG percentages. What do these number mean for you? Understanding the Sales Force by Dave Kurlan.

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The Art and Science of Personalized Selling in a Digital World

Highspot

Here are three ways to create the personalized experiences that win over customers and the technology to help you do so. Sticking to the status quo will quickly render your tactics obsolete. McKinsey found that more than 75% of buyers now prefer digital self-serve and remote human engagement over face-to-face interactions.

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Selling value – everybody is doing it!

Sales Training Connection

You have to move from being good to being great. So, let’s explore three barriers that need to be overcome if you are going to move from being good to great at selling value. If you don’t understand the problems you can’t provide a viable solution. Selling value. But that was only half of the success story.

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Sales strategy – playing to win … not playing to lose

Sales Training Connection

For example, the sales rep who focuses solely on retaining current business in existing accounts versus trying to develop new business in an existing account or new business in new accounts. The real problem occurs when status quo is not the trend of the times. What do sales reps who play to win look like?

Strategy 121
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SiriusDecisions and the “No Decision” Challenge

The ROI Guy

When you examine your sales pipeline and compare your wins vs. losses, research from SBI indicates that an amazing 58% of deals don’t get lost to the competition, or end up in your hands – they result in “No Decision”. In most cases, these appeared to be good opportunities, with many interactions and touch points.