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The Plastic Customer Service Phenomenon

Increase Sales

Walk into most financial institutions to departments stores to telecommunications businesses and you will have that now all too common “plastic customer service” experience. Do you feel special and of value when you hear these lame attempts to demonstrate caring customer service? “Hello and how are you?”

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5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. Namely that keeping your customers sweet is, above all else, the name of the game. Why customer service matters.

Churn 59
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The Interplay Between Employee Satisfaction and Business Success

Pipeliner

It’s a dual pathway where contented employees lead to enhanced productivity, better customer service, and, consequently, elevated business performance. This increased productivity directly correlates with higher-quality products and services essential for customer satisfaction and retention.

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Value-Added Services Can Provide a Pricing Advantage

Distribution Pricing Journal

Distribution pricing managers are typically focused mainly on product and customer segmentation to drive more favorable pricing and profit. Yet, value-added services can be some of the most effective ways to improve pricing and brand perception for a distributor and shouldn’t go overlooked buy pricing managers. You can charge more.

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Five Tips for Transitioning Into a Sales Leadership Role

Sales and Marketing Management

Author: Chris Mason So many of us begin our sales careers as representatives of a company, product, service or all the above. We learn the tricks of the trade, the importance of customer service, the power of relationship building and what it feels like to win and lose. Many managers would be thrilled to have this support.

Hiring 189
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10 Sales training techniques every manager should know

PandaDoc

Improve employee and customer satisfaction Training gives salespeople useful sales skills and the guidelines and information that can improve their interactions with customers, as a result leading to greater customer satisfaction. For most companies, customer satisfaction reigns, whether you’re in sales or customer service.

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How to Lead a Sales Team: 14 Key Tips to Help New Managers Thrive

Hubspot Sales

Recognizing individual achievements, leaderboards, and competitive initiatives like spiffs can help set an air of friendly, constructive competition. Nowadays, virtually every successful sales team is supported by a well-constructed tech stack. Make sure your praise and critiques are specific, constructive, and actionable.