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How to Update Your Customer Service Training Manual for Remote Work

Lessonly

If you work in customer service, your days are often filled with emails, phone calls, and meetings. After all, you weren’t brought onto the team to answer a phone… you were hired to help customers succeed by solving problems and educating and empowering them. How to write a customer service training manual template.

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Tips for Personalizing an Automated Sales Process

Pipeline

Today, customers demand personalization. According to a 2021 McKinsey survey, 75% of consumers stated that personalization made them more likely to repeatedly buy from a brand and recommend that brand to others. Consumers are more likely to buy from brands that remember them or use purchase history to make recommendations.

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Sales Tools To Help Your Business Boost Sales

The Digital Sales Institute

Managing customers, prospects or an online business means dealing with many activities relating to different fields. As you may imagine, handling all of them manually can be quite time-consuming and challenging. Among the most relevant benefits of using a CRM within your business are: Improved customer service.

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Do You Believe Old Prospects Should Be Forgotten?

Smooth Sale

Attract the Right Job or Clientele: Year-end holiday lyrics bring the question to mind, ‘Should old prospects be forgotten?’ Unless hostility exists between you and another, it is short-sighted to forget previous prospective clients. My Story About Remembering Prospects. Your Story About Remembering Old Prospects.

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7 Must-Have Automated Documents for Sales Success

Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce.

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Close More Deals With These 8 Lead Management Best Practices

Nutshell

Let your sales team focus on nurturing prospects who need your offerings and closing more urgent deals with lead management best practices. Monitoring your leads’ interactions with your business is also part of an effective lead management process, as it helps you better understand your consumers.

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Authenticity vs. The Algorithm: Why Money Can’t Buy Customers

Smooth Sale

Authenticity vs. The Algorithm: Why Money Can’t Buy Customers. Consumers feel overwhelmed by social media advertisements that appear on their news feeds through ever-changing algorithms in today’s digital landscape. When consumers familiarize themselves with your brand and its purpose, you’re likely to sell more.