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Are You a Salesperson or a Customer Service Person?

The Sales Hunter

The title on your card says “sales.” ” Your job description says “sales” and you’re part of the sales team. If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people.

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How to Get Sales and Customer Service Teams Working Together

Zendesk Sell

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The problem is priorities: a sales team’s priority, the thing they’re judged by, is having as many conversations as possible.

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5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. It goes without saying, then, that customer service in the SaaS sector comes with its own distinctive set of challenges. Why customer service matters.

Churn 59
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The 39 Best Franchise Opportunities of 2018

Hubspot Sales

I've compiled a list of the best franchise opportunities to select from. This drive-in chain prides itself in operational excellence and its customer service. This brand keeps growing -- its franchise owners saw the average gross sales-by-store increase from $1,072,000 in 2012 to $1,252,000 in 2017. McDonald's.

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How To Entice Your Automotive Customers Online

Smooth Sale

It’s best to update your site’s design to showcase everything your business offers, whether for new customers or those coming back to shop with you again. Updating your web design doesn’t have to cost the earth, but it’s worth spending the money as an investment opportunity. Improve Your Online Presence.

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Five Ways to Increase Sales for Your Small Business

Smooth Sale

Five Ways to Increase Sales for Your Small Business. NOTE: Konrad Jasinski provides today’s guest blog, ‘Five ways to increase sales for your small business.’ Optimizing sales is always a top priority regardless of your small business type. Each business can use many strategies to boost sales. Develop A Sales Strategy.

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Tips to Maintain Control of a Sales Negotiation

Janek Performance Group

In our recent white paper The Ultimate Guide to Sales Negotiations , we discuss how negotiations improve with consultative selling. By stressing long-term relationships over short-term sales, sellers should form partnerships and work with buyers to achieve the best outcomes. After all, it’s a negotiation, not a fire sale.