article thumbnail

5 Retention Strategies That Don’t Work Without Killer Customer Service Skills

Lessonly

I don’t know about you, but I think customer service roles get a bad rap. The stereotypical customer service agent is just listening to customer complaints, resolving help tickets without a whole lot of passion, and troubleshooting basic problems. What is customer service really about?

article thumbnail

“Why I’m So Interested In Selling,” John Nardella

Partners in Excellence

My brother was studying industrial engineering at USC and conducted his senior project on the company for his ERP class. On my father’s side, my grandfather’s success in running a small grocery store stemmed from his strong relationships and exceptional customer service. I felt trapped.

SAP 73
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 10 B2B Ecommerce Trends for 2023

Hubspot Sales

As a McKinsey & Company study found, 65% of B2B companies sold exclusively online in 2022. In a similar study by HubSpot. Customer service tools: Customer service tools make sure your customers feel like their needs are tended to every step of the purchase process. million people.

Trends 99
article thumbnail

Dramarama: Coach Your Customer Experience Team From Surface Acting to Deep Acting

Miller Heiman Group

Customers who reach out to service teams have specific emotional needs—and a study that we recently conducted online with 5,500 global consumers confirmed that customers expect service employees to display a specific emotion in response to their issues. Give a New Meaning to Service With A Smile.

ACT 86
article thumbnail

How to use the marketing flywheel method to supercharge your business

Nutshell

A flywheel is a mechanical device that’s designed to store rotational energy in an efficient way. The problem with the standard funnel approach is that the customer is an afterthought. We’re talking about the blog posts, ebooks, case studies, webinars, and email sequences already in your company’s archives.

article thumbnail

Stop Customer Service Contact Center Turnover with Customer Experience Management Software

Lessonly

A 2016 study by Mercer looked into agent turnover over time, and here’s what they found… 6.2% These types of scenarios happen often, but are deprioritized because time and energy at work are primarily allocated for assisting with the here and now. of agents quit within 61-90 days and another 8.2% left within 3-6 months.

article thumbnail

15 Ways to Overcome a Sales Slump

Hubspot Sales

Channel your energy into those activities when you’re in the middle of a sales slump. It’s easy to get stuck in your sales bubble day-to-day, but don’t forget to pop out of it every once in a while to connect with someone from the marketing, customer service, or product teams. Review case studies and success stories.