article thumbnail

5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. It goes without saying, then, that customer service in the SaaS sector comes with its own distinctive set of challenges. Why customer service matters.

Churn 59
article thumbnail

Even in B2B, Customer Experience Defines You (April Referral Selling Insights)

No More Cold Calling

I’m sure you could “fill in the blank” for any number of retailers, and when you have a bad customer experience, you feel the need to tell people about it. What happens in B2B companies when a salesperson pitches strangers on social media , when customer service takes hours to respond, or when the solution didn’t work as promised?

Referrals 261
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Are You Ready to Reduce Stress While Taking Your Business To The Next Level?

Smooth Sale

Invest In Customer Service The last thing we will say is that you want to remember to invest in customer service. Customer service is essential and will be the thing that makes or breaks your business if you are not careful. Carve out time daily to exercise, enjoy nature, or meditate to relax your nerves.

Hiring 78
article thumbnail

Do You Have What it Takes to Be Your Own Boss?

Anthony Iannarino

The starting point for being your own boss is exercising self-discipline. You have to exercise the self-control necessary to do your work when no one is there to tell you what to do and when most of your work has no deadline. Exercising your self-discipline is the key to accomplishing things and doing meaningful work.

Exercises 106
article thumbnail

How Do You Develop New Ideas?

Smooth Sale

New ideas can suddenly appear during a conversation while exercising or in an unexpected flashback to a previous experience. BabyBoomer – A trusted media source that collects and curates all the news and resources, plus offers a wide variety of excellent courses for the Baby Boomer generation.

article thumbnail

Your Unique Business Tripod Contributes To Future Success

Smooth Sale

Exercise, a walk into nature, or a brief getaway all work wonders for me. Activity on social media came to a halt. At the same time, while using social media, read what others post. Commit to exercise and alone time throughout the week. Believe you can and you will. But after a while, a break is necessary.

article thumbnail

6 AI Hacks for Inside Sales Reps [+Easy Steps]

Hubspot Sales

The General Advice for AI Applications in Sales The general advice, although sound, is repetitive: Build an automated chatbot to save time and money by creating self-service access for customers. Let your [smaller thus less expensive] customer service team focus on the bigger and more complicated problems.