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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. There’s usually no short, practical training for solving specific client problems on the spot. Articulate.

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10 Salesforce Alternatives That Will Enhance Your Sales Process

Hubspot Sales

If you're looking for Salesforce alternatives , review our list below to find a CRM that will supercharge your sales process, and eliminate friction. This is a great Salesforce alternative for small, medium, or enterprise companies. It has the highest user satisfaction on the market and all the capabilities of Salesforce.

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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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Why Sales Training Is Important for Businesses

Pipeliner

Sales are the lifeblood of any business; investing in the training of your salespeople can help you grow your sales in no time and improve your sales representatives’ work culture and motivation. Here’s how sales training can benefit your business: 1. This can help attract more people to your product or service.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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Achieve Unparalleled Local Reach with Ads and Personalization

SalesFuel

According to a report from Salesforce , AI can help. Increasing the Number of Ads Salesforce says that implementing and/or leveraging AI is the main focus among marketers this year. Let’s say one of your client’s potential customers is shopping around online but then abandons their cart.

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4 Easy Ways To Improve Your Customer Service Training

Lessonly

Great customer service skills are taught—and how you prepare your team can have a significant influence on how your service team impacts your business. Using these four customer service training tips, you can take your CS team to the next level. Practice as you play. Highlight and track what’s working.

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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.