SugarCRM

JUNE 13, 2023

More than this, the customer support department was not fully aware of each customer’s context, situation, and past interactions, which made it challenging to provide the level of customer experience (CX) they aimed to offer. As a result, they were unable to spot possible opportunities. Download our case study here.

Customer Service 26

Customer Service Ideal Customer Profile SugarCRM Customer 26

Zoominfo

FEBRUARY 3, 2022

As we enter another year of global uncertainty, everyone is searching for something positive — including your customers. If you are able to make a good impression on your customers, they are much more likely to remain loyal. In a study by Qualtrics , 62% of respondents said that businesses need to care more about them.

Customer 100

Customer Loyalty Consumer Survey 100

SugarCRM

JUNE 16, 2021

So, how do you keep customers happy? What matters more—customer experience or customer service? Both customer service and customer experience matter when providing excellent interactions with your customers. Why is Customer Experience Important? Why is Customer Experience Important?

Customer Service 26

Customer Service Customer Loyalty Case Study 26

Sales and Marketing Management

OCTOBER 24, 2019

Author: Tobias Goebel Customer loyalty programs are a critical marketing tool for many businesses, and it’s clear to see why: they reward return customers, provide touchpoints to drive sales, and help provide insight into customer experience and behavior. So what does this mean for customer loyalty programs?

Loyalty 120

Loyalty Customer Consumer Study 120

Partners in Excellence

SEPTEMBER 12, 2022

” As we, sellers, look at the various pieces parts of selling—marketing, sales, customer service, etc—we tend to optimize these systems to achieve our separate goals. There are other “systems,” the way they identify and manage change, the way they identify and manage problems/opportunities.

System 108

System Customer Objections Vendor 108

Lessonly

SEPTEMBER 22, 2021

I don’t know about you, but I think customer service roles get a bad rap. The stereotypical customer service agent is just listening to customer complaints, resolving help tickets without a whole lot of passion, and troubleshooting basic problems. What is customer service really about?

Customer Service 26

Customer Service Retention Webinar Metrics Strategy 26

Zoominfo

SEPTEMBER 1, 2019

Why does a customer remain loyal to a particular brand? Businesses have posed the question of how to build and strengthen customer loyalty throughout history. The good news is, there are plenty of ways for your company to earn trust and loyalty from your customers, even in today’s busy marketplace.

Loyalty 130

Loyalty Customer Incentives Incentive 130

Smooth Sale

JANUARY 28, 2020

Be the devil’s advocate as you study the promising aspects of new technology and before you blindly incorporate artificial intelligence. My Story: Study And Incorporate Artificial Intelligence. ’ While we tend to buy more and more online, we also grow loyal to the suppliers who provide excellent service.

Study 88

Study Top of Funnel Social Media Loyalty 88

Lessonly

NOVEMBER 23, 2020

Over the last few years, we’ve written a lot about customer service KPIs and metrics, talked with other customer service leaders about the metrics they find important, and even created a certification that focuses on customer service training , enablement, and KPIs. What is a Customer Effort Score?

Customer Service 26

Customer Service Customer Training How To 26

Lessonly

FEBRUARY 4, 2019

Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. Speakers: Each event will feature a variety of speakers from keynotes to customer panels. When: April 14-17.

Customer Service 35

Customer Service Conference Customer Education 35

Sell Integrity

NOVEMBER 23, 2020

A customer-centric strategy is about more than just a values statement or a directive to the team. Are your customers truly at the center of your business universe? A customer-centric culture is one that is relentlessly focused on putting what’s best for the customer at the core of everything you do.

Strategy 117

Strategy Customer Loyalty Coaching 117

Hubspot Sales

AUGUST 2, 2021

Now that the world is opening back up, it’s time to get out there and meet your customers face-to-face. For many newer customers, this might be their first time getting to spend time with you — especially as conferences have moved online. Why plan a customer visit? 5 Potential Goals of Your Customer Visit.

Customer 130

Customer Face-to-face How To Case Study 130

SugarCRM

AUGUST 20, 2019

If you read our recent recommendations on proven customer service strategies, you know how important it is to apply similar tactics across your entire organization: How Customer Service Builds Your Brand. You Should Be Doing Customer Service Like These 2 Companies . Why Measure Customer Service Data?

Customer Service 26

Customer Service Data Customer Lead Rank 26

BuzzBoard

FEBRUARY 8, 2024

This methodology moves beyond merely tracking likes and shares; it strategically captures, interprets, and responds to customer feedback and discussions about your business across various social platforms. Grasping customer sentiment and pinpointing your advocates or critics can result in some of the most potent feedback.

Social Media 52

Social Media Small Business Small Business Media 52

Miller Heiman Group

MAY 14, 2020

Every company wants to deliver a great customer experience, but not every company has identified or implemented the customer experience strategies that enable them to follow through. What customer service best practices should your customer experience strategies include?

Strategy 78

Strategy Customer Face-to-face Loyalty 78

Miller Heiman Group

AUGUST 27, 2019

To do so, your sellers need to sell with perspective, meaning differentiating solutions and sharing knowledge that helps customers see problems in a different light and making your solution indispensable in achieving their business goals. How Perspective Helped This Manufacturing Firm Close an At-Risk Deal in 48 Hours.

Case Study 63

Case Study Study Sales Methodology Decision Maker 63

Miller Heiman Group

MARCH 12, 2020

A triple-digit increase in sales opportunities identified—and 4X revenue growth based on those opportunities. The ability to maintain steady customer satisfaction and customer support scores despite a delayed product release. Do these results and customer experience metrics sound unrealistic? Get the Case Study.

Revenue 63

Revenue Strategy Customer Case Study 63

Zoominfo

JANUARY 11, 2021

Customer lifecycle success hinges on making every customer a priority — from how soon your rep responds to a request to following up quickly after a demo. What is the Customer Lifecycle (and Why Every Sales Rep Should Care)? What about the customer success manager who must ensure a flawless customer buying process?

Customer 130

Customer Social Media Top of Funnel Loyalty 130

Zoominfo

JANUARY 11, 2021

Customer lifecycle success hinges on making every customer a priority — from how soon your rep responds to a request to following up quickly after a demo. What is the Customer Lifecycle (and Why Every Sales Rep Should Care)? What about the customer success manager who must ensure a flawless customer buying process?

Customer 130

Customer Social Media Top of Funnel Loyalty 130

Janek Performance Group

APRIL 17, 2024

They can be instrumental in accelerating revenue generation and fostering customer relationships. They then leverage research tools and market insights to pinpoint promising opportunities. Further, they can seek and establish connections with new contacts and introduce them to your products and services.

Outsourcing Services 118

Outsourcing Services B2B Lead Rank Sales Qualified Lead 118

Miller Heiman Group

DECEMBER 2, 2019

While sellers focus on the first two phases of the customer journey, awareness and purchase, they stop short of the implementation phase—the phase that matters most to their buyers—and the phase where customer success takes over. Increasing Customer Revenue. Identifying Cross-Selling and Upselling Opportunities.

Customer 70

Customer Sales Qualified Lead Buyer Customer Service 70

Apptivo

APRIL 13, 2021

For every company, the employees and the people need to connect with the customers. The company needs to know customers on a personal level and understand their needs and provide solutions. It helps in telling the course of a customer. Understanding your customers. Stages in a customer journey.

Customer 93

Customer Case Study Loyalty Software 93

Apptivo

MAY 26, 2022

What is customer satisfaction? Why is customer satisfaction important? How can you measure customer satisfaction? Which type of customer satisfaction metrics to use? 3 Simple and Effective Ways to increase customer satisfaction. How much do you have to spend to attract a new customer? Introduction.

Lead Rank 52

Lead Rank Lead Scoring Customer Scale 52

Corporate Visions

APRIL 30, 2019

The post The Best Way to Apologize to Customers, Backed by Science by Corporate Visions appeared first on Corporate Visions. No matter how you phrase it, apologizing to your customers for a service failure is never easy. Losing those customers also means losing the opportunity for growth or expansion within their accounts.

Customer 107

Customer B2B Social Media Research 107

Zoominfo

NOVEMBER 29, 2023

That’s why it’s important for companies to understand the needs of their younger buyers to avoid costly customer discontent. The marketplace is not just about products or services — digital platforms, social influences, company values, personalization, and authenticity all matter to younger generations. Take the assessment today!

B2B 130

B2B Social Media Loyalty B2C 130

Apptivo

MAY 31, 2022

All About Customer Relations. What is customer relations? Who is responsible for customer relations in a company? Why is customer relations important? Customer relations vs Customer service. Steps to take to build lasting customer relations. 5 Tips to improve customer relations.

Relationals 52

Relationals Customer Lead Rank Lead Scoring 52

Partners in Excellence

MARCH 12, 2024

John is viciously focused–he deeply understands the customer and their drivers. He will always do the right thing for the customer. Like others who’ve offered their stories, John has a clear purpose: “Each sale represents not just a key performance indicator but also an opportunity to enhance someone’s life.”

SAP 73

SAP Real Estate Enterprise Enterprise 73

Lessonly

NOVEMBER 21, 2018

Instead of leaving customer service success up to the roll of a dice, contact center leaders from across the country met for three days to discuss industry trends, consider upcoming challenges, and learn about the latest technology solutions. Instead, give new agents the opportunity to try things as they learn it. Dave Meier.

Customer Service 20

Customer Service Customer Education Training 20

SalesFuel

MARCH 25, 2024

Apologizing is an art form that is the backbone of customer service…” writes Rachel Cagle for SalesFuel. This, according to Tim Riesterer , is known as the “service recovery paradox.” SalesFuel reports on study results that show 75% of customers want apologies when something goes wrong. But only 28% get them.

Hiring 52

Hiring How To Remedy Call-back 52

Sales Evangelist

JUNE 16, 2020

How To Generate Interest In Lost Opportunities Every so often, a prior interest doesn’t end with a good close. Sometimes, there are lost opportunities. As a salesperson, how do you generate interest in lost opportunities? At that point, you label the deal as a lost opportunity and end it. How did you do it?

Opportunity 52

Opportunity Cancellation How To Scale 52

LeadFuze

NOVEMBER 30, 2021

SaaS Case Study: How Customer Support anbd SalesCan Assist Sales Initiatives. If you want your brand to stand out, it’s important that the customer journey from acquisition to retention be seamless. Customer support and sales teams need to be trained and in sync with the sales team. Reduce churn. Source: Crazyegg.

Top of Funnel 52

Top of Funnel Churn Customer Marketing 52

Lessonly

JULY 30, 2019

There are a lot of ways a great customer experience platform provides a better, more encompassing onboarding experience for agents. A 2016 study by Mercer looked into agent turnover over time, and here’s what they found… 6.2% Enter customer experience management tools and training software, like Lessonly.

Customer Service 20

Customer Service Software Software Customer 20

Hubspot Sales

OCTOBER 5, 2023

A recent TikTok study found that 2 out of 3 users are likely to buy something while on the platform, and over half of users look for details about products they’ve seen on the platform, meaning there is an active user base of social shoppers who are interested in discovering products and making purchases.

Social Selling 96

Social Selling Channels Social Media ROI 96

Keith Rosen

OCTOBER 13, 2017

If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors?

Retention 86

Retention Lead Rank Lead Scoring Hiring 86

Richardson

FEBRUARY 21, 2019

Richardson’s 2019 Selling Challenges Study research reveals a panoramic view of the changes confronting sales professionals today. With hundreds of responses, we’ve captured timely insights into how 2019 will unfold and how to address emerging challenges. Our research reveals that:

Study 40

Study Research Customer Service How To 40

Pipeliner

JANUARY 19, 2020

If you don’t know what “being customer-focused” means or can’t measure it, you can’t know if you’re doing it. Many company leaders desire customer focus. Fewer still can describe specific behaviors to know how far they’ve progressed on a journey toward customer focus. The term “customer focus” is too vague to measure accurately.

Customer 96

Customer Scale Hiring Coaching 96

Janek Performance Group

DECEMBER 29, 2021

From these conversations, our ongoing research, and studying the marketplace, we’ve seen the emergence of training trends that we implemented in 2021 and expect will grow in 2022. In addition, virtual forced a greater emphasis on self-study/interactive learning within synchronous, asynchronous, and blended learning modules.

Trends 118

Trends Training Retention Face-to-face 118