article thumbnail

Reveling In Complexity

Partners in Excellence

The problems our customers face are complex. As a result, it’s human nature to address complexity by reveling in the complex. Sometimes, we lose site of how we revel in complexity. Customers voted for simplification with their decisions and spending on those systems. It’s understandable.

article thumbnail

I Was Neglecting My Customer Relationships

No More Cold Calling

Your referral network is your net worth in sales. “How do I ask for a referral from customers I haven’t spoken with in two years?” ” That’s what a client asked me a couple years ago, and I was baffled by his revelation. How can smart, experienced sales reps let their customer relationships wither?

Referrals 227
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Letting Our Customers Ask Us The Wrong Questions!

Partners in Excellence

It’s SKO season, yesterday I was leading a discussion with a great sales team. One of the sellers asked a question about dealing with customer questions and queries about the products, particularly deeply technical questions. As we spoke, it struck me how we revel in these questions. They don’t know how to buy.

Customer 121
article thumbnail

Opening new doors for Salesmate users: Updates & new features revelation

Salesmate

Now, customers can directly enroll a deal in a Sequence. The Boost plan is designed to serve rapidly growing sales teams. Now, Salesmate users will be able to record a custom voicemail message and drop whenever the call is not picked up by the customer. Quite an inception! Enroll deals into Sequences. of sequences and no.

article thumbnail

Experiential Selling is What Leads to Buyer “Aha Revelations” – An SSTools Classic

SBI

I think of these as “Aha Revelations.” revelations. Experiential selling is the application of experiential learning to the sales profession. revelation as a result of an emotional engagement triggered by firsthand experience and investigation. revelations are not really associated with logic.

article thumbnail

Driving Our Customers/Prospects Away!

Partners in Excellence

I, and so many others, write constantly about how buying is changing and how sellers (sales and marketing) must change to respond to these changes. I, and others, cite data about customers. Several years ago, Gartner started publishing data on customer preferring “Rep-free” buying experiences.

article thumbnail

3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Do you have a customer retention scorecard? Any of the plethora of scoring systems which measure customer satisfaction and loyalty. And your own performance is measured and compared with the ratings customers provide on a quarterly basis. Once they consummate the sale, and the contract is signed, they hunt up their next deal.

Retention 154