Partners in Excellence

JANUARY 18, 2024

One of the sellers asked a question about dealing with customer questions and queries about the products, particularly deeply technical questions. Customers asking us about the product capabilities, drilling deeply into what the products and solutions do. As we spoke, it struck me how we revel in these questions.

Customer 119

Customer Revelation Buying Cycle Lead Rank 119

Selling Energy

AUGUST 18, 2022

In many cases, the sales professional is the team member responsible for using cross-selling and up-selling. I firmly believe, however, that all customer-facing employees should be trained to cross-sell and up-sell.

Up-Sell 69

Up-Sell Face-to-face How To Training 69

Nutshell

MARCH 25, 2024

Regardless of your business type or industry, a well-thought-out and structured client onboarding process is the secret to long-term customer retention. It’s where the rubber meets the road, and the initial relationship you’ve built with your customer before their purchase is put to the test. Why is customer onboarding essential?

Positioning 127

Positioning Customer Churn Face-to-face 127

SBI Growth

SEPTEMBER 4, 2018

I recently attempted to learn to golf – again. I visited a Pro Shop and confidently told the Pro that I was pretty good with my Driver, 4 Iron, 7 Iron, and Pitching Wedge, but not very good with my.

Up-Sell 176

Up-Sell Customer Segment Compensation 176

Partners in Excellence

OCTOBER 9, 2023

It was such a fun conversation, we focused on how we increase our effectiveness and impact through deeper understanding of our customers/prospects. Sam Coit summed it up well with the comment, “Understanding how different roles think and feel allows us to better cater our approach and offer the most possible value.”

Ideal Customer Profile 106

Ideal Customer Profile Customer Scale Face-to-face 106

Selling Energy

AUGUST 16, 2022

Cross-selling and up-selling are two great ways to add value for your customers, and in some circumstances, form partnerships with non-competitive vendors and service providers, all while adding revenue to your top line and profit to your bottom.

Up-Sell 65

Up-Sell Vendor How To Competition 65

Zoominfo

JULY 13, 2023

The sustained growth that can only come from retaining and expanding your customer base relies on sales reps who consistently build genuine relationships with customers. That work starts with determining where a customer is today, understanding where they’re going in the future, and seeing how you can help them bridge the gap.

Strategy 130

Strategy Customer Hiring How To 130

Partners in Excellence

FEBRUARY 28, 2024

Introduction: Several weeks ago, I wrote, “ Sellers, Are You Really Interested In Selling? ” My good friend, Christian Mauer , challenged me, “Dave, why are you so interested in selling?” ” It was a great question and he caused me to reflect, I wrote, “ Why I Am Obsessed With Selling.

Lead Rank 103

Lead Rank Lead Scoring Ideal Customer Profile Customer 103

Zoominfo

JANUARY 11, 2021

Customer pain points are abundant, and it is up to marketers and salespeople to both identify and address them when reaching out to prospects. What Are Customer Pain Points, And Why Are They Important? Which is why actually identifying these pain points often requires putting yourself in your customers’ shoes.

B2B 277

B2B Intent Signal Customer How To 277

John Barrows

NOVEMBER 10, 2020

Selling sales training , developed by the Harris Consulting Group, to the library of sales courses available on the training video subscription service, OnDemand. Selling course is a 10-session foundational course that teaches sales professionals how to earn the right to ask questions, which questions to ask, and when to ask them.

Groups 175

Groups Up-Sell Hiring Scale 175

No More Cold Calling

NOVEMBER 8, 2021

“How do I ask for a referral from customers I haven’t spoken with in two years?” How can smart, experienced sales reps let their customer relationships wither? I didn’t have time to catch up with clients and nurture my professional networks. Your referral network is your net worth in sales.

Referrals 227

Referrals Customer Revelation Networking 227

Sales and Marketing Management

DECEMBER 16, 2019

Author: John DiJulius The vast majority of business leaders will agree that customer service is critical to their success. However, most haven’t done what it takes to be a world-class customer service organization. . If the answer is a contact center supervisor or director of the customer service team, they’ve missed the mark. . .

Company 423

Company Customer Insurance Insurance 423

MTD Sales Training

FEBRUARY 3, 2020

A salesperson you’ve never seen trying to sell you something you’ve never bought, or someone you’ve known for some time and with whom you have great rapport. Who would you rather sell to? Someone who has never heard of you, or an existing customer who knows you, your products and your reputation? Who do you trust more?

Customer 246

Customer How To Call-back Cold Calling 246

Zoominfo

JANUARY 11, 2021

Customer pain points are abundant, and it is up to marketers and salespeople to both identify and address them when reaching out to prospects. What Are Customer Pain Points, And Why Are They Important? Which is why actually identifying these pain points often requires putting yourself in your customers’ shoes.

B2B 246

B2B Intent Signal Customer How To 246

Smooth Sale

DECEMBER 1, 2023

Photo by LeeRosario via Pixabay Attract the Right Job Or Clientele: How To Entice Your Automotive Customers Online Today, customers looking for vehicles for purchase or hire will do so by researching online first. Accordingly, our collaborative blog offers insights on How To Entice Your Automotive Customers Online.

Automotive 106

Automotive Paid Content Customer Advertising 106

Nutshell

APRIL 3, 2024

If there’s one thing that’s bad for business, it’s unhappy customers. When your customers are frustrated with the quality of your products, services, or support team, they’re likely to ditch your company for a competitor — unless you can help resolve their issues satisfactorily. The answer is: You keep track of customer satisfaction.

Customer 71

Customer Churn Lead Rank Lead Scoring 71

Partners in Excellence

JANUARY 22, 2024

Sometimes, I feel like a broken record talking about Customer and Business Acumen. Yet these same leaders complain about the ability to connect to prospects and customers. Yet these same leaders complain about the ability to connect to prospects and customers. I ask: “How does your customer make money?”

Customer 102

Customer Face-to-face Enterprise Enterprise 102

Babette Ten Haken

SEPTEMBER 17, 2018

Do we really understand the difference between customer service delivery and customer experience delivery? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles. That means we assume customer service is someone else’s responsibility.

Customer Service 229

Customer Service Ideal Customer Profile Customer Face-to-face 229

Partners in Excellence

DECEMBER 21, 2023

As our conversations often go, we were talking about the state of selling and how we improve. The conversation got me thinking about the issue: “Our customers desperately need help, but do we want to be helpful, do we know how to be helpful? The core issue is our customers are struggling. You already know that.

Customer 112

Customer Face-to-face Buying Cycle Loyalty 112

The Sales Hunter

AUGUST 30, 2019

Are your customers really bad, or do their expectations just not line up with yours? Bad customers are a result of failing to establish expectations with the customer that align with what you deliver. Watch this 35-second video: “Do You Have Lousy Customers?”: So, what’s the answer to bad customers?

Ideal Customer Profile 187

Ideal Customer Profile Customer Customer Service Call-back 187

Zoominfo

JULY 5, 2023

Speedy customer acquisition without a hefty price tag is the target, but doing it effectively can be a challenge without the right tools and training. ZoomInfo’s data enrichment gives BlueOcean’s marketing and sales teams the same full-scope view of each customer and prospect.

Ideal Customer Profile 130

Ideal Customer Profile Direct Mail Strategy Customer 130

Zoominfo

APRIL 30, 2021

In this quick read, we look at takeaways from the sudden switch to virtual conferences, the effect going virtual has on the customer acquisition funnel, and the implications this short-term shift can have on the long-term future of your events. Rather than splitting new business from customers, we bucketed follow-ups, and.

Trade Show 264

Trade Show Top of Funnel Funnel Conference 264

Pipeliner

FEBRUARY 20, 2024

Our conversation centered around his new book, “Iceberg Selling,” and the critical importance of understanding customers on a deeper level. The Iceberg Selling Concept Karl Becker introduced me to the concept of “Iceberg Selling,” A sales approach that goes beyond the surface-level understanding of customers.

Customer 64

Customer Lead Rank Lead Scoring Pivotal 64

Partners in Excellence

NOVEMBER 16, 2021

Usually this focuses on identifying their needs for solutions we sell, understanding how much they know about our products and the competition. Once we have those identified, we propose, presenting our solution then, ideally, move the customer into closing and getting the purchase order. What are the critical digital interventions?

Sales Process 122

Sales Process Customer Top of Funnel Sales Qualified Lead 122

The Sales Hunter

AUGUST 2, 2019

Do you have lousy customers? If you’re saying yes, then why do you think your customers are lousy? Are your customers lousy because your sales process attracts the wrong customers? It’s not a good enough reason to get a customer just to help make your monthly or quarterly number. A sale is not a sale.

Customer 169

Customer Prospecting Sales Process Up-Sell 169

Smooth Sale

JANUARY 3, 2020

Like most salespeople,you, too, might have faced a dilemma of cross-selling in your career while dealing with prospective clients. Are you familiar with cross-selling strategies for prospective buyers? The facts show that keeping a repeat customer happy is far less expensive. The Difference Between Up-selling and Cross-selling.

Up-Sell 88

Up-Sell Ideal Customer Profile Prospecting Lead Rank 88

Partners in Excellence

JUNE 14, 2023

Answer this question, you have 90 seconds: What does your customer care about? For extra credit points, write down why) Tick…… Tick… Tick… Time’s up, put down your pens, fingers off the keyboard. For extra credit points, write down why) Tick… Tick… Tick… Time’s up, pens down!

Customer 93

Customer Face-to-face Promotion Up-Sell 93

Grant Cardone

AUGUST 25, 2023

Although it is a technical skill, finding the “right one” based on the customer’s wants and needs is crucial. The post Finding the ‘Right One’ for Your Customers appeared first on Grant Cardone - 10X Your Business and Life.

Customer 91

Customer Up-Sell Buyer Closing 91

Partners in Excellence

SEPTEMBER 12, 2022

I’ve been writing a series on the importance of systems thinking in buying and selling. Our customers have different systems–most are focused on accomplishing the objectives of their functional organizations and those of their enterprise. As a result we and our customers have a huge challenge.

System 107

System Customer Objections Vendor 107

Partners in Excellence

OCTOBER 1, 2020

” It’s been one of those throw away terms all of us have heard about selling since the very first day we started selling. Customers saw through this pretty quickly. Customers saw through this pretty quickly. Fast forward to more modern times and the advent of things like “SaaS selling.”

Customer 157

Customer Face-to-face Groups Engineering 157

Partners in Excellence

DECEMBER 1, 2021

Usually this focuses on identifying their needs for solutions we sell, understanding how much they know about our products and the competition. Once we have those identified, we propose, presenting our solution then, ideally, move the customer into closing and getting the purchase order. What are the critical digital interventions?

Sales Process 118

Sales Process Customer Top of Funnel Sales Qualified Lead 118

BuzzBoard

FEBRUARY 26, 2024

Clean native integrations with platforms, such as Salesforce, Hubspot, and Zendesk Sell, making the data more actionable. Data concierge service or BuzzBoard’s champion customer success team that makes every customer its focus? The short answer is: all of these and more that add to our customer-winning strengths!

Ideal Customer Profile 52

Ideal Customer Profile Demand Generation Agencies Top of Funnel Customer 52

Product Management University

SEPTEMBER 10, 2023

As the customer success manager (CSM) role evolves into more of a strategic customer leadership role versus a tactical reactionary role, it’s critical to build relationships with customer executives, and in most cases, it’s not as difficult as you think. Your Plan for Building Relationships With Customer Executives 1.

Customer 52

Customer How To Gatekeeper Lead Rank 52

Hubspot Sales

JANUARY 23, 2024

Sleazy sales reps will try to upsell everyone and anyone, regardless of whether or not the customer actually needs the additional service. But from my experience, when you focus primarily on your customer's experience and goals, upselling benefits both you and your customer tremendously. Can you see if they follow up?

Data 85

Data Strategy Customer Social Media 85