Babette Ten Haken

MAY 19, 2020

Do you see yourself as a trusted client retention specialist or simply a generalist? Regardless of whether you actively acquire clients, or not, you impact client retention. As a trusted client retention specialist focused on executing human capital strategy. Planning your next team, corporate or association meeting?

Retention 134

Retention Webinar Metrics Hiring Face-to-face 134

Steven Rosen

APRIL 20, 2024

She shares insights on creating a supportive environment and the importance of feedback, coaching, and company culture for employee engagement and retention. They also touch on Hilton’s top global workplace ranking and successful coaching programs for high employee retention and satisfaction. “I

Lead Rank 177

Lead Rank Lead Scoring How To Retention 177

SBI Growth

MARCH 2, 2021

Even with a new prospect or a new project, for most employees, the outlook is another year of virtual meetings that highly resembles 2020. The most difficult challenge leaders will face in 2021 is motivating personnel. In this environment, how.

Motivation 229

Motivation Sales Talent Retention Meeting 229

Hubspot Sales

JANUARY 10, 2024

As a sales manager, I’m sure you have pipeline meetings often. But, do you ever ask yourself, “How can pipeline meetings be a coaching opportunity?” But these pipeline reviews should be true coaching sessions — not data-scrubbing meetings. If so, you’ve come to the right place. What is pipeline coaching?

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Pipeline Opportunity Coaching Meeting 96

Apptivo

DECEMBER 1, 2021

It includes customer conversion and customer retention. Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business. Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business. Customer Retention Rate Calculation.

Retention 98

Retention Churn Customer Loyalty 98

Babette Ten Haken

JULY 9, 2020

It just could be that client retention folks are the best salespeople in your company. The best (often uncompensated) salespeople in your company are your client retention folks. Client retention professionals course-correct clients. Have you developed a network of go-to client retention pros within your organization?

Retention 114

Retention Company Commission Churn 114

Sales and Marketing Management

JANUARY 6, 2020

Author: Colleen Honan and Liz Pulice As we head into 2020, many organizations are preparing for their sales kickoff meetings. These meetings are usually the one time of the year when companies can assemble their entire sales organization and get the team energized, engaged and prepared for the year ahead. . Before the Meeting.

Meeting 177

Meeting Retention Sales Enablement Guidelines 177

SBI Growth

FEBRUARY 14, 2021

Nearing the end of 2020, less than a dozen market-leading CEOs gathered for SBI’s fall Advisory Meeting to discuss common challenges faced throughout the year as well as share best practices for trending topics, including: Using the Right Data for Right.

Meeting 194

Meeting Face-to-face Trends Data 194

Nutshell

DECEMBER 21, 2022

So today, we’re diving deep into the world of customer retention. Keep reading to learn what customer retention is, why it’s vital to business success, and what you can do as a sales rep to better retain your customers. You’re a salesperson, which means your primary job is to meet with prospects and close deals.

Retention 71

Retention Outsourcing Services Buyer Customer 71

Pipeliner

NOVEMBER 6, 2021

In this Expert Insight Interview, Jed Morley discusses aligning your brand messaging to increase sales and retention. Sometimes, very sales-oriented people do not seem to get the connection between branding/messaging and sales/retention. In turn, this helps the business as a whole meet the customers’ expectations.

Retention 92

Retention Ideal Customer Profile Video Hiring 92

Sales Hacker

JANUARY 20, 2022

In this breakdown, we look at how sales coaching platforms can affect employee retention and how a dedicated program ultimately boosts rep engagement and job satisfaction – bettering your rate of voluntary turnover and saving you the expense of attrition. That’s when an investment in sales coaching comes in. Conclusion.

Retention 98

Retention Sales Coaching Coaching Scale 98

Cience

DECEMBER 1, 2020

Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. Companies that neglect retention do so at their own risk. Companies that neglect retention do so at their own risk. Customer Retention Strategies.

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

Babette Ten Haken

NOVEMBER 26, 2018

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? I’m so honored! Enjoy this blog post?

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Sales Hacker

APRIL 19, 2022

Why Sales Comp Planning is Key to Rep Retention. By leveraging accelerators, you encourage superior performance, build rep retention amongst your elite performers, and inspire others to meet or exceed target. If someone doesn’t meet quota, they might earn a lower commission rate. keep comp plans easily understood.

Compensation 86

Compensation Retention Hiring Commission 86

Nutshell

OCTOBER 7, 2020

So today, we’re diving deep into the world of customer retention. Keep reading to learn what customer retention is, why it’s vital to business success, and what you can do as a sales rep to better retain your customers. Customer Retention: A Definition. Why Is Customer Retention Important to Business Success?

Retention 71

Retention Outsourcing Services Buyer Customer 71

Babette Ten Haken

MARCH 28, 2019

Each of us has a customer retention superpower. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. When we ask clients about our customer retention superpower, we often enter into an entirely different conversation about why clients value us.

Retention 72

Retention Ideal Customer Profile Customer SME 72

Smooth Sale

JULY 21, 2022

Attract the Right Job Or Clientele: Are Your Meetings Producing Results You Desire? A recent online meeting, plus countless others, has me wondering, ‘Are your meetings producing results you desire?’ ’ My Story: A recent Zoom meeting among Board members and participants was pre-emptively early and unnecessary.

Meeting 78

Meeting Hiring Networking Lead Rank 78

Smooth Sale

MARCH 30, 2023

Photo by Geralt via Pixabay Attract the Right Job Or Clientele: Can You Use A Practical Guide To Organizing Team Meetings Team meetings provide the platform for employees to feel heard and recognized while relaying necessary information regarding your business operations. There are specific roles you can delegate to various employees.

Meeting 78

Meeting Distribution Maximizer Loyalty 78

Sales Hacker

FEBRUARY 1, 2021

While the link between retaining customers and profitability is pretty well understood, most companies still approach customer retention with piecemeal initiatives. That’s why closing this gap between what you hope the customer feels and their actual view about your product/service is at the heart of retention.

Retention 73

Retention Ideal Customer Profile Customer Decision Maker 73

Score More Sales

SEPTEMBER 27, 2013

by Dixon, Toman and Delisi, the authors discuss their research on how customer loyalty is built on meeting rather than exceeding expectations. The post Why 80 Percent of Companies Lose at Customer Retention appeared first on Score More Sales. Increase Opportunities. Expand Your Pipeline. Close More Deals.

Retention 254

Retention Company Customer Lead Rank 254

Babette Ten Haken

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. The best way to create and implement a more effective customer retention strategy is to expand and then divide the customer lifecycle into an 18 month time period. If you want to create a more effective customer retention strategy, that is. That is all.

Retention 79

Retention Ideal Customer Profile Strategy Customer 79

Pipeliner

MARCH 4, 2019

And just a small increase in a company’s major client retention percentage drives even greater revenue and profit increases. On the negative side, retention rate decreases spawn long-lasting negative impacts that can be crippling. Most organizations, though, aren’t structured with account retention frameworks.

Retention 60

Retention Account Enterprise Enterprise 60

Babette Ten Haken

DECEMBER 12, 2018

Customer retention is a business growth, expansion and sustainability strategy. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process. 3 Ways to improve Your Customer Retention Scorecard. and read these posts.

Retention 61

Retention Ideal Customer Profile Customer SME 61

Mereo

AUGUST 18, 2022

BOTH BUYER RETENTION AND ACQUISITION PLAY A ROLE IN REVENUE PERFORMANCE. Buyer retention is vital to your organization’s revenue performance. It is crucial to serve your current buyers with added value, such as thought leadership articles, industry news, and insights that meet at the intersection of their challenges and your solutions.

Retention 41

Retention Buyer Top of Funnel eBook 41

Babette Ten Haken

NOVEMBER 29, 2018

Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . And if your employees are confused, think about how their confusion translates.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Babette Ten Haken

JUNE 20, 2018

You have a nagging feeling that your post sale teams really own customer retention. When post sale teams are disconnected from customer retention, here’s what really happens. Sellers leave customer experience, customer success and customer retention in the hands of basically everyone else in the organization. Contact me.

Retention 65

Retention Hiring Customer Compensation 65

Keith Rosen

OCTOBER 13, 2017

If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors? “Hi Mr./ Mrs. Client.

Retention 86

Retention Lead Rank Lead Scoring Hiring 86

The Spiff Blog

JULY 28, 2022

Welcome back to our Meet the Team series! So, without further ado, let’s meet the team! She made the decision to embark on a career in Customer Success and throughout her journey has done just about every tactical role possible with accounts ranging from training, implementing, driving adoption, expansion and retention.

Meeting 84

Meeting Sports Travel Engineering 84

Chorus.ai

JULY 30, 2020

Continued Momentum of Sales Teams Overall meeting volume of sales teams was up 3% week over week. Power of Customer Success and Retention The overall meeting volume for Customer Success teams was up 1% week over week, and it has remained steady over time. So I love that they’re meeting more people and meeting more often.”

Retention 73

Retention Customer Up-Sell Trends 73

SugarCRM

FEBRUARY 28, 2022

However, the global pandemic still challenges the market, wreaking havoc on quotas and organizations’ ability to meet customer expectations and grow their businesses effectively. We also don’t have a clear picture of what causes the poor customer experiences impacting customer churn, satisfaction, and retention. The Growing Role of AI.

Retention 49

Retention CRM Churn Customer 49

Understanding the Sales Force

MARCH 25, 2024

You must pull out all the stops and sell your value without trying to win with low-margin, low-retention pricing. Lesson #2 – The Power of Meeting Decision Makers We stopped for lunch at the best restaurant in the village, inside the hotel at which we have stayed more than sixty times in the past four years.

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Decision Maker Hotels Cancellation Travel 182

Crunchbase

JANUARY 12, 2022

While more people may return to the office in early 2022, that doesn’t mean B2B buyers want to return to in-person meetings. With digital communication methods satisfying buyers’ needs, the bar for securing an in-person meeting is higher than ever before. Talent retention is a top priority for sales leaders. Learn More.

Retention 52

Retention Trends Intent Signal B2B 52

Selling Essentials RapidLearning Center

FEBRUARY 17, 2021

As the meeting draws to a close, she throws in a seemingly offhand question: “By the way, I read an article about some new technology that supposedly could reduce our costs. The post Customer Retention: Is your radar picking up the iceberg dead ahead? Are you on top of that?”. Journal of Social Psychology, Vol. 6, 751-769.

Retention 59

Retention Customer Journal Call-back 59

Understanding the Sales Force

FEBRUARY 20, 2024

Quotas, pricing, margins, forecasts, conversions, quotes, close rates, meetings booked, average sale and more. Anyone can win an account and beat a competitor by pulling the price lever but that is not a long-term strategy for account retention or profitability.

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Revenue Margin Sports Quota 193

Hubspot Sales

APRIL 6, 2020

Organizing meetings, making phone calls, sending emails, and attending conferences — a lot goes into relationship-building, no matter your industry. So, with that data collected in mind, we've compiled some popular follow-up email subject lines to use after your next networking event, meeting, or conference. Follow-Up Email Templates.

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Follow-up Conference Meeting Networking 108

Nutshell

JUNE 2, 2019

The problem that inspired my next steps was that renewals between 10 months and one year were dropping below 100% MRR retention. Meeting: We discuss the five trending pillars for long-term health: data migration, pipeline customization, team training, integrations, and team structure.

Retention 107

Retention Scale Customer Churn 107

Partners in Excellence

APRIL 18, 2013

I wrote, Customer Retention-Different Approaches , the other day. He reminded me of the terrible difficulty sales people have in retaining and growing business with existing customers, as well as the absence of customer retention strategies in many organizations. We hold sales responsible for customer retention.

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Retention Customer Exercises Customer Service 96