Remove Account Remove Customer Service Remove Marketing Remove Policies
article thumbnail

15 Account Manager Interview Questions

Hubspot Sales

Account managers are the liaison between a company and its clients. Whether you’re a candidate or a hiring manager, you’ll need to brush up on account manager interview questions before making any big decisions. You can practice formulating answers that highlight your skills as an account manager. Let’s get started!

Hiring 85
article thumbnail

Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

6 Tips for Improving Your Sales Team’s Customer Service Skills

CloserIQ

One thing that nearly every sales team needs to prioritize is constantly improving their customer service skills. Of course, every team understands that its customer service is the voice and face for its clients. The first impression of a potential customer depends on their interaction with the customer service team.

article thumbnail

Customer Service Makes Sales Amazing

Pipeliner

Exceptional salespeople recognize that they have dependencies and that their success depends on the performance of others in the delivery chain, particularly customer service. Frontline service people receive information on these five subjects that are vital to effective long term sales performance. Changing customer needs.

article thumbnail

In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.

article thumbnail

12 High-Impact Tools for Revenue Operations Teams in 2024

Zoominfo

Choosing the best-fit revenue operations tools can dramatically enhance cross-departmental collaboration, enabling unified platforms where sales, marketing, and customer service teams are able to access and share critical data. Consider a company using a customer relationship management platform. The result?

Revenue 130
article thumbnail

How to Train Your Sales Teams on Ethical AI Use [Expert Insights]

Hubspot Sales

Conscientious sales pros worry about AI bias , transparency, brand reputation, customer experience, and human relations. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service. For example, ChatSpot integrates with HubSpot and is available for free accounts and up.

Training 101