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7 ways to improve customer service desk performance

Apptivo

7 ways to improve customer service desk performance 3. Former Zappos CEO Tony Hsieh once stated, “Customer service shouldn’t just be a department, it should be the entire company.” To stay ahead of the competition, businesses must prioritize exceptional customer service.

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15 tools to make your customer service team more productive

PandaDoc

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. After two bad experiences, 76% of customers are gone. Enterprise pricing available.

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COVID-19 Trends – Post-Pandemic Channel Strategy

Apptivo

In this Apptivo blog, you’ll be getting to know how to plan a proper post-pandemic channel strategy with the best CRM system & CRM tools in a cloud business management software suite. The new customer wants self-service. The go-to place for customers around the world after the pandemic would be online sellers.

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How a Multi-Channel Approach to Prospecting Influenced 73% of our Sales Pipeline

Hubspot Sales

It also explores how social media fits into a true multi-channel approach. But that work has paid off in terms of developing valuable content we can share with prospects and customers. Our strategy is to understand what today's sales professionals find valuable and consistently share that high-value content through multiple channels.

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The 33 Best Sales Training Video Channels on YouTube

Hubspot Sales

Whether you and your team need some bite-sized instruction, a full course correction or just a bit of motivation, there’s a wide variety of YouTube sales training channels that can help you. You'll find a short description of each channel as well as a few examples of especially informative or entertaining videos from each.

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Embrace These Seven Success Tips for Small Business Growth

Smooth Sale

Our guest blog offers seven success tips for small business growth in today’s competitive landscape. It can include blog posts, videos, podcasts, and infographics. Share your content on various platforms to establish yourself as an industry expert and attract potential customers. Seven Small Business Success Tips 1.

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What’s the Best Way to Convince a Local Business Client to Implement Social Media Marketing?

BuzzBoard

Take Twitter, for example, a platform that instantly connects users to potential customers through hashtags, mentions, and direct engagement. It serves as a two-way communication channel, providing businesses with a method to reach their audience and valuable insight into their customer base. Facebook, boasting 2.7