The Sales Hunter

NOVEMBER 27, 2012

The customer has asked you a question, and you pause to collect your thoughts before speaking. To emphasize you’re thinking, go ahead and touch the side of your face. Notice I say “touch the side of your face.” Notice I say “touch the side of your face.”

Face-to-face 183

Face-to-face Motivation Up-Sell Customer 183

BrainShark

MARCH 29, 2022

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. There’s no way to evaluate how agents will use the training information when talking to customers. Articulate. Brainshark.

Customer Service 62

Customer Service Ideal Customer Profile Software Software 62

Close.io

SEPTEMBER 6, 2019

The whole point of using a CRM tool is to manage customer relationships, isn’t it? Too often businesses use their CRM software simply to keep a record of their customer interactions, or to store their contact information. An excellent way to put a smile on your customer’s faces is to contact them on important life events.

Face-to-face 91

Face-to-face CRM Customer Webinar Metrics 91

Sales Hacker

MAY 31, 2022

Research shows that it costs businesses 6-7x more to acquire new customers than to retain existing ones. Your customer service team is an untapped resource of customer knowledge that’ll grow your deal sizes and help you close business faster.

Customer Service 78

Customer Service Customer Face-to-face How To 78

Zendesk Sell

DECEMBER 4, 2018

This is a great thing for customers, and it’s a great thing for businesses that want to build long-term relationships with those customers. But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service.

Customer Service 121

Customer Service Customer How To Lead Rank 121

Mindtickle

JULY 29, 2019

Sales and service organizations are facing a perfect storm on many fronts and company representatives that are not equipped to handle complex buyer needs and competitive challenges are being left behind. Worse, account executives are not prepared to answer tough questions or lead customers through often-complex buying decisions.

Face-to-face 52

Face-to-face Hiring Customer Scale 52

CloserIQ

MARCH 17, 2019

One thing that nearly every sales team needs to prioritize is constantly improving their customer service skills. Of course, every team understands that its customer service is the voice and face for its clients. The customer service that an organization offers can break or build its relationship with its clients.

Customer Service 89

Customer Service Customer Real Estate Scale 89

Sales Gravy

JANUARY 2, 2013

Trade shows in the future will be unlike anything we have encountered in the past. There is so much that will change but understanding their value will be a key consideration that corporations need in order to ensure the level of commitment to exhi

Face-to-face 40

Face-to-face Customer Service Trade Show Customer 40

Mr. Inside Sales

OCTOBER 11, 2021

Often times, services and products are roughly the same, and prospects will buy from the people they like, know or trust. Recognizing this, I often use the following script to not only build value in my product or service, but also to build value in the most important part of my product—myself. Want a better way? But there isn’t.

Objections 285

Objections Face-to-face Gatekeeper Decision Maker 285

Partners in Excellence

MARCH 14, 2024

Almost every business faces tough new realities. Time to face reality. It’s critical to face the facts, regardless of how bad they are. Get the data, understand it, and face the music. In tough times, doing the right things with the right customers at the right time is the only way to survive. This is impossible.

Face-to-face 113

Face-to-face Lead Rank Lead Scoring Churn 113

Mindtickle

JULY 29, 2019

Sales and service organizations are facing a perfect storm on many fronts and company representatives that are not equipped to handle complex buyer needs and competitive challenges are being left behind. Worse, account executives are not prepared to answer tough questions or lead customers through often-complex buying decisions.

Face-to-face 45

Face-to-face Hiring Customer Scale 45

The Brooks Group

MAY 23, 2018

In a world where the customer is in control, happy customers are the secret to growth. . The probability of selling to an existing, happy customer is up to 14 times higher than the probability of selling to a new customer, according to Marketing Metrics. Customers are busy and need a solution quickly.

Customer Service 72

Customer Service Customer How To Referrals 72

SugarCRM

MARCH 5, 2020

Now, this movement has transcended businesses internally and extends into their customer base, again, regardless of their nuances and customer base differences. How do you integrate mindfulness into customer service? Here are a few ways to incorporate mindfulness into your customer service success.

Customer Service 57

Customer Service Customer Call-back SugarCRM 57

SugarCRM

JULY 4, 2023

A growing number of businesses today focus on providing exceptional customer service. Thus, finding good customer service software is one of the main challenges faced by companies of all sizes, regardless of their profile. We identified the top three aspects that make such systems competitive for your enterprise.

Customer Service 26

Customer Service Software Software Ideal Customer Profile 26

Mindtickle

JULY 29, 2019

Sales and service organizations are facing a perfect storm on many fronts and company representatives that are not equipped to handle complex buyer needs and competitive challenges are being left behind. Worse, account executives are not prepared to answer tough questions or lead customers through often-complex buying decisions.

Face-to-face 40

Face-to-face Hiring Customer Scale 40

Lessonly

SEPTEMBER 20, 2019

Bacon was right… Thanks to the Digital Era, there’s been a fundamental shift in power from businesses to customers, forcing them to rethink their entire operating business model. It used to be that companies could make business decisions, knowing how customers would respond, but that’s no longer the case. Customer Service Tips.

Customer Service 35

Customer Service Customer Face-to-face Call-back 35

SugarCRM

OCTOBER 10, 2019

A great customer experience that augments your product is now a must. Customer experience spans the entire buyer journey from pre-sale to post-sale; the most profound impact on customer experience is in the latter stage. This is where customer-facing personnel make the most impact. Serve well!

Customer Service 27

Customer Service Customer Face-to-face SugarCRM 27

Sales and Marketing Management

DECEMBER 16, 2019

Author: John DiJulius The vast majority of business leaders will agree that customer service is critical to their success. However, most haven’t done what it takes to be a world-class customer service organization. . This entails having a leader who oversees the entire company’s customer service across every department.

Company 423

Company Customer Insurance Insurance 423

SugarCRM

NOVEMBER 2, 2021

For the last decade, surveys have been one of the essential tools to measure customer satisfaction. Even if they do, the survey isn’t always relevant since you can’t evaluate customer satisfaction only from closed-ended questions and at a given time—usually after completing an action. Sentiment Analysis and the Sugar Platform.

Analysis 46

Analysis Customer Service Customer Survey 46

Sales Hacker

FEBRUARY 8, 2019

The remote sales force and customer service team is officially here. Sales and customer service teams are not immune to these larger trends. Benefits of Remote Sales and Customer Service Teams. The breakout growth of remote sales and customer service roles is happening for a multitude of reasons.

Customer Service 64

Customer Service Lead Rank Lead Scoring Guidelines 64

Carew International

SEPTEMBER 4, 2018

4 Essential Ingredients for Effective Customer Service. Anyone tempted to downplay the importance of customer service need look no further than the PR nightmare playing out for Verizon Wireless in its handling of a data overage occurrence with the Santa Clara County Fire Department.

Customer Service 40

Customer Service Wireless Customer Face-to-face 40

Steven Rosen

FEBRUARY 7, 2024

Rika shared her insights on the significance of sales leadership, the challenges faced in fostering a culture of recognition, and the strategies she has implemented to overcome these challenges. Rika’s insights provide valuable lessons for sales leaders looking to create a positive and motivating team environment. Recognition goes a long way.

Social Media 156

Social Media Sales Leadership Media Face-to-face 156

Lessonly

APRIL 14, 2021

The most important job of a successful customer service rep is to build relationships. Let’s face it. Customers are spoiled for choice and can pick and choose among competitors based on a number of factors. The answer is customer service. How To Gain Customers Who Love Working With You. Soft Skills.

Customer Service 26

Customer Service Training Customer Face-to-face 26

Lessonly

APRIL 22, 2020

It can be a tricky balance, though, to manage remote and face-to-face time that is still said to produce the best outcomes in terms of productivity and learning. So what’s the most successful way to create and issue a customer service training program outline to employees while your workforce is remote? million U.S.

Customer Service 26

Customer Service Training Customer Face-to-face 26

Partners in Excellence

OCTOBER 28, 2011

The responses focused on great customer service. It’s what most customers cite when questions about how they make buying decisions. Sometimes, I wonder if all of us, customers included are missing the point. What if we designed products, services, buying experiences that didn’t need customer service?

Customer Service 85

Customer Service Customer B2C Face-to-face 85

Sales and Marketing Management

OCTOBER 26, 2020

Sales run through the phone, website or customer portal focused on the smallest opportunities and the long tail of lower-value accounts. One major telecommunications provider in Scandinavia, for example, has migrated B2B sales to virtual channels, using marketing automation to create leads and installing an online self-service portal.

Lead Rank 339

Lead Rank Quota Face-to-face Hiring 339

MTD Sales Training

APRIL 15, 2020

When customers step through the door, they expect a certain level of customer service. Your customer will expect an experience that is free-flowing and completely hassle free and can set you apart from your competitors if you do it right. They expect you to know your customer.

Retail 177

Retail Customer Face-to-face Customer Service 177

Lessonly

MARCH 23, 2020

How could a customer service team benefit from sales training software? Sales training software allows reps to engage with self-guided learning, practice, role play, quality assurance, and more, all of which are beneficial skills to hone for customer service teams, too. But don’t take it from us—take it from Nick!

Customer Service 36

Customer Service Software Software Benefit 36

The Sales Heretic

SEPTEMBER 3, 2014

Whether in sales, customer service, leadership, or our personal relationships, we are often faced with the uncomfortable choice of catering to our ego or catering to the issue at hand. Sales customer goals leadership relationships service success' We all want to be successful. And we all like to be right.

Face-to-face 323

Face-to-face Customer Service Customer Sales 323

Lessonly

JUNE 29, 2020

Customer service is a big deal—perhaps the biggest deal, when it comes to client retention. So it’s no surprise that we see the best customer service training programs from organizations that put their employees first. Ergo, customer service training software is your new best friend. See what I did there? ).

Customer Service 26

Customer Service Training Customer Face-to-face 26

Lessonly

JULY 30, 2020

Why is customer service training important? You see, customer service is key to engaging customers and finding solutions. Think about it: I f you want to bring in new business, happy and delighted customers are your best marketers. Creating loyalty with customers. But where does loyalty come from?

Customer Service 26

Customer Service Training Customer Loyalty 26

Lessonly

JULY 13, 2021

Why is empathy critical in customer service, and how do we train for it? Now, the new thing everyone’s talking about besides trust, especially in the customer service world, is empathy. Now that might be a bit esoteric, but showing empathy is the act of humanizing our friends, coworkers, customers, and even strangers.

Customer Service 26

Customer Service Customer Infusion Energy 26

Pipeliner

AUGUST 16, 2020

Customer-facing roles are all positions that in some way engage with the customers. In this Expert Insight Interview, Juliana Stancampiano talks about customer-facing roles and the power of teamwork. The interview discusses: Customer-Facing Roles. The interview discusses: Customer-Facing Roles.

Video 98

Video Face-to-face Customer Microsoft 98

Sales and Marketing Management

FEBRUARY 11, 2021

Its customer service? That's all well and good when your sales force works in a traditional workplace – sharing office space and meeting face-to-face. Its products? Its sales expertise? The management team? It's the culture. . A good company culture guides, supports and encourages a workforce to excel. Here’s why.

Inside Sales 348

Inside Sales Revenue Lead Rank How To 348

Lessonly

SEPTEMBER 23, 2019

So, how do smelly dishes relate to customer service? I’ve found that being proactive instead of reactive is a complete game changer in the customer service world. The concept of proactive customer service versus the more traditional reactive approach involves a pretty big shift in mindset.

Customer Service 26

Customer Service Customer Loyalty Face-to-face 26

Zoominfo

FEBRUARY 18, 2021

Share information that addresses the issues you’re facing. It’s a popular saying in business circles, but it holds true: People do business with people they know, like, and trust (especially in the business world). No-one wants to hand their money to some faceless corporation or sign a contract with someone they just met.

Social Media 227

Social Media Top of Funnel Face-to-face Conference 227

Sales and Marketing Management

JULY 13, 2014

Teaser: Most corporate social media accounts function more as a customer service tool than a sales tool, and there’s nothing wrong with that. An institution’s Facebook or Twitter can be a public face of the company, but not one that is used to drive sales of new products or services. read more'

Social Media 189

Social Media Face-to-face Twitter Facebook 189