Remove Customer Service Remove Research Remove Tools Remove Trends
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A Comprehensive Guide to User Research Methods and Trends

Smooth Sale

Today’s Guest Blog, ‘A comprehensive Guide to User Research Methods and Trends,’ is provided by Nadica Metuleva. Research Methods and Trends. User-experience design is a magical tool that makes people more engaged with your products and services. Through research, of course. What is UX research?

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Top 10 B2B Ecommerce Trends for 2023

Hubspot Sales

To stay on top of the ever-evolving B2B ecommerce game, you need to pay attention to trends. A McKinsey survey of close to 3,500 decision makers found that customers want a more personalized experience. ecommerce tools fall into the following categories: Online store hosting: Build an online store from scratch.

Trends 104
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Top Sales Training Trends to Watch in 2022

Janek Performance Group

From these conversations, our ongoing research, and studying the marketplace, we’ve seen the emergence of training trends that we implemented in 2021 and expect will grow in 2022. Here are the top sales training trends to watch in the coming year: Delivery Methods. Sales Skills in Customer Service.

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Do You Ensure a Smooth Running Customer Service Department?

Smooth Sale

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.

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Sales Pros Say This Tool is Key to Driving Sales: How to Close More Deals With It [Data]

Hubspot Sales

When it comes to sales, there's a lot of innovation happening — and therefore, a litany of new tools. But only one type of tool is considered "effective" by 78% of global sales professionals. What's this magic tool? It's a CRM (or Customer Relationship Management Platform). It's not that new or hard to access.

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B2B Sales Trends for 2023

Janek Performance Group

There are many areas where AI falls short, but customer service is not one of them. AI can be highly beneficial in improving customer service. Companies are seeing an increase in customer service issues. Another cause could be the number of customers the team needs to support.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.