article thumbnail

Stray thoughts on customer experience trends

Sales and Marketing Management

In my recent discussions with sales reps and sales managers, I am reminded of the service-profit chain, first discussed in Harvard Business Review in 1994. The data has borne out their perspectives and it surprises me how many firms miss this important aspect of internal support for their front-line employees.

Trends 205
article thumbnail

New Study: 2020 Trends in Sales Management

Miller Heiman Group

Managers sit squarely at the intersection of these trends, yet for most organizations, sales management strategies have hardly changed. In fact, the changes that have occurred in the managerial ranks have intensified managers’ internal and administrative focus. But it’s not too late to transform. Coaching Sellers.

Trends 65
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Proven Strategies for Effective Sales Management

Highspot

Effective sales management is the core of any successful business. Read on as we break down why strong sales management matters, along with proven strategies to achieve it. It involves planning, organizing, leading, and controlling the sales activities within an organization to achieve its revenue targets and close deals.

article thumbnail

You Have to Stop Avoiding Difficult Conversations

Steven Rosen

These discussions, whether addressing underperformance, behavioural issues, or compensation adjustments, are crucial for maintaining a healthy sales environment and driving performance. A Look at the Stats Recent surveys and studies have revealed an uncomfortable truth: many sales managers regularly sidestep difficult conversations.

article thumbnail

7 Must-Have Automated Documents for Sales Success

Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce.

article thumbnail

ZoomInfo + Chorus Upgrades: Deal Visibility, Data Accuracy

Zoominfo

These upgrades focus on three areas: Easier access to Chorus’ Momentum Insights feature Automatic transcription of calls from ZoomInfo Engage More accurate data feeding into Chorus The integrations help revenue teams develop stronger prospect and customer relationships, make better decisions, and win more business.

Data 130
article thumbnail

Top Sales Training Trends to Watch in 2022

Janek Performance Group

At Janek Performance Group, we spent the year talking to hundreds of sales and sales management professionals, ranging from individual contributors to Chief Sales Officers. Here are the top sales training trends to watch in the coming year: Delivery Methods. Sales Assessments. Skill Assessments.

Trends 118