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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. With most software, you’ll have to pull up each reps’ progress and scores individually. . Articulate.

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Account management software: What is it, and what are the best tools?

PandaDoc

If your company wants to increase sales and nurture existing customers, account management software could be the perfect tool to propel you to success. This guide will discuss what account management software can offer you, the main benefits and features to look for, and our assessment of the best solutions on the market.

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Sales and customer service have more in common than you might think

Salesmate

Sales and customer service were once considered completely different areas of business – divided into two different departments, each having different goals, objectives, and strategies. Traditionally, sales teams would bring in new customers, while customer service teams were expected to take care of them.

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Why CEOs Are Failing Account Based Sales Reps

No More Cold Calling

You don’t hear that phrase very often anymore, but account based sales reps still carry a bag. They’re expected to land and expand within their named accounts. Account based sales reps are the only feet on the street anymore. Your team is now educated—for the rest of their life. We were the feet on the street—literally.

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My Latest on Using Email to Book New Meetings

Understanding the Sales Force

After I moved all of the legitimate and very illegitimate emails into trash, I identified 26 emails – all from yesterday – that were cold solicitations from BDRs, account managers, customer service reps, marketing reps, and even CEOs.

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Using Early Education Content and Onboarding to Prevent Churn

SugarCRM

data-secret="01EK9WcL6R" frameborder="0" scrolling="no" width="500" height="281"> Fortunately, enterprises can use two solid strategies focused on the customer to boost customer retention and secure a better position in the market, regardless of the industry: customer early education and a solid customer onboarding strategy.

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Four Ways To Achieve Greater Success At Your Accounting Firm

Smooth Sale

At Your Accounting Firm. NOTE: Our collaborative Blog asks and provides insights on ‘Four Ways To Achieve Greater Success At Your Accounting Firm.’. Accordingly, the tips below apply to accounting firms plus most businesses that desire to learn how to achieve greater success. At Your Accounting Firm. Pexels Image.

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