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3 Customer Service Secrets – True or False?

Mr. Inside Sales

If your company has customer service reps (Hint: Every person in your company is a customer service rep!), then it’s imperative for your success to make sure your customers don’t feel this same way. Let’s clear up some myths about what it takes to hire or train outstanding customer service reps.

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TMBO Talks on Selling, Prospecting and Coaching Customers With the NBA and WNBA – Part 2

Keith Rosen

Keith Rosen · TMBO Talks on Selling, Prospecting and Coaching Customers With the NBA and WNBA – Part 2. Learn what the top salespeople are doing to make fear your ally, become unconditionally confident and win my sales by coaching their customers to succeed. Develop the UNCONDITIONAL confidence of a champion.

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How to Motivate Your Sales Team & Improve Your Customer Service Experience with Dionne Mejer, #224

Vengreso

Because when you have a highly motivated (and effective) sales team, then the customer experience is often better streamlined and supportive – helping to turn first-time customers into lifetime customers. How should sales leaders train to improve the customer experience? Learn more at kornferry.com/saleseffectiveness.

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Customer Service and Insider Sales: Different for a Reason

Engage Selling

Imagine you’re preparing a delicious meal and you’re short on olive oil. Would you add vinegar to make that oil go further? Of course not! Those are complementary ingredients, not interchangeable ones. You can shake them together but soon they’ll … Read More »

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Should I Have a Presentation to Share When I Am Prospecting?

The Sales Hunter

A few weeks ago, I received a prospecting email that contained over 15 different links. Your focus while prospecting is on uncovering a need and creating confidence. Your focus while prospecting is on uncovering a need and creating confidence. There is ZERO reason to do a presentation in the prospecting phase.

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The Top 6 Reasons Your Company Needs Sales Management Coaching

Crunchbase

Add in an emphasis on skills improvement through ongoing coaching, and you’ll see how a sales coach can positively impact a company’s bottom line. A good coach knows how to communicate, motivate and personalize each sales associate’s training, so the sales team repeatedly delivers results. What is a sales coach?

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The Pros and Cons of BDRs in B2B Sales and Marketing

Janek Performance Group

Typically, these professionals are tasked with identifying and qualifying potential leads and initiating contact with prospects. They can be instrumental in accelerating revenue generation and fostering customer relationships. In addition, BDRs relay customer feedback and market trends to internal teams.