Pipeliner

FEBRUARY 11, 2022

Technology has revolutionized customer service. Businesses can use many technologies to engage with customers and fulfill their requests. New technologies are emerging that will transform the way companies deliver customer service in the years to come. Why You Need Tech for B2B Customer Service.

Customer Service 98

Customer Service B2B Customer Maximizer 98

Sales Hacker

MAY 31, 2022

Research shows that it costs businesses 6-7x more to acquire new customers than to retain existing ones. Your customer service team is an untapped resource of customer knowledge that’ll grow your deal sizes and help you close business faster.

Customer Service 78

Customer Service Customer Face-to-face How To 78

Zendesk Sell

DECEMBER 4, 2018

This is a great thing for customers, and it’s a great thing for businesses that want to build long-term relationships with those customers. But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service.

Customer Service 121

Customer Service Customer How To Lead Rank 121

BrainShark

MARCH 29, 2022

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. There’s no way to evaluate how agents will use the training information when talking to customers. Articulate. Brainshark.

Customer Service 62

Customer Service Ideal Customer Profile Software Software 62

Close.io

SEPTEMBER 6, 2019

The whole point of using a CRM tool is to manage customer relationships, isn’t it? Too often businesses use their CRM software simply to keep a record of their customer interactions, or to store their contact information. An excellent way to put a smile on your customer’s faces is to contact them on important life events.

Face-to-face 91

Face-to-face CRM Customer Webinar Metrics 91

Steven Rosen

FEBRUARY 7, 2024

Rika Cuff , Senior Vice President of Scholastic and Champ Sales at Herff Jones, discusses the importance of sales leadership in sales culture development. Rika’s insights provide valuable lessons for sales leaders looking to create a positive and motivating team environment. Recognition goes a long way.

Social Media 156

Social Media Sales Leadership Media Face-to-face 156

CloserIQ

MARCH 17, 2019

One thing that nearly every sales team needs to prioritize is constantly improving their customer service skills. Of course, every team understands that its customer service is the voice and face for its clients. Addressing complaints from unpleasant and unhappy customers can sometimes take its toll.

Customer Service 89

Customer Service Customer Real Estate Scale 89

Mindtickle

JULY 29, 2019

Norwest Venture Partners invests in leader transforming sales enablement and readiness. SAN FRANCISCO—July 29, 2019— Mindtickle, the leader in Sales Readiness technology, today announced that it has secured $40 million in Series C funding. This round brings Mindtickle’s total raised to more than $81 million.

Face-to-face 52

Face-to-face Hiring Customer Scale 52

Mr. Inside Sales

OCTOBER 11, 2021

Often times, services and products are roughly the same, and prospects will buy from the people they like, know or trust. Recognizing this, I often use the following script to not only build value in my product or service, but also to build value in the most important part of my product—myself. Want a better way? But there isn’t.

Objections 285

Objections Face-to-face Gatekeeper Decision Maker 285

The Brooks Group

MAY 23, 2018

In a world where the customer is in control, happy customers are the secret to growth. . The probability of selling to an existing, happy customer is up to 14 times higher than the probability of selling to a new customer, according to Marketing Metrics. Customers are busy and need a solution quickly.

Customer Service 72

Customer Service Customer How To Referrals 72

Sales and Marketing Management

OCTOBER 26, 2020

Author: Mark Kovac, David Deming and Sushant Khandelwal Virtual selling in business-to-business markets, often associated with inside sales, has carried a bit of a stigma within field-dominated sales organizations. Myth 1: Field sales reps sell primarily in person. Myth 1: Field sales reps sell primarily in person.

Lead Rank 339

Lead Rank Quota Face-to-face Hiring 339

Partners in Excellence

MARCH 14, 2024

Almost every business faces tough new realities. Time to face reality. It’s critical to face the facts, regardless of how bad they are. Get the data, understand it, and face the music. In tough times, doing the right things with the right customers at the right time is the only way to survive. This is impossible.

Face-to-face 111

Face-to-face Lead Rank Lead Scoring Churn 111

Mindtickle

JULY 29, 2019

Norwest Venture Partners invests in leader transforming sales enablement and readiness. SAN FRANCISCO—July 29, 2019— MindTickle , the leader in Sales Readiness technology, today announced that it has secured $40 million in Series C funding. This round brings MindTickle’s total raised to more than $81 million. .

Face-to-face 45

Face-to-face Hiring Customer Scale 45

Sales Gravy

JANUARY 2, 2013

Trade shows in the future will be unlike anything we have encountered in the past. There is so much that will change but understanding their value will be a key consideration that corporations need in order to ensure the level of commitment to exhi

Face-to-face 40

Face-to-face Customer Service Trade Show Customer 40

Mindtickle

JULY 29, 2019

Norwest Venture Partners invests in leader transforming sales enablement and readiness. SAN FRANCISCO—July 29, 2019— MindTickle, the leader in Sales Readiness technology, today announced that it has secured $40 million in Series C funding. This round brings MindTickle’s total raised to more than $81 million. .

Face-to-face 40

Face-to-face Hiring Customer Scale 40

Sales and Marketing Management

FEBRUARY 11, 2021

Its customer service? Its sales expertise? That's all well and good when your sales force works in a traditional workplace – sharing office space and meeting face-to-face. We tend to think of inside sales reps as being reasonably autonomous. Its products? The management team? It's the culture. .

Inside Sales 348

Inside Sales Revenue Lead Rank How To 348

Sales Hacker

FEBRUARY 8, 2019

The remote sales force and customer service team is officially here. Sales and customer service teams are not immune to these larger trends. Benefits of Remote Sales and Customer Service Teams. Running a successful remote sales team requires 3 things: Communication. Coordination.

Customer Service 64

Customer Service Lead Rank Lead Scoring Guidelines 64

Sales and Marketing Management

DECEMBER 16, 2019

Author: John DiJulius The vast majority of business leaders will agree that customer service is critical to their success. However, most haven’t done what it takes to be a world-class customer service organization. . That asset is the customer. . . Why Employees Often Lack Customer Empathy .

Company 423

Company Customer Insurance Insurance 423

SugarCRM

OCTOBER 10, 2019

A great customer experience that augments your product is now a must. Customer experience spans the entire buyer journey from pre-sale to post-sale; the most profound impact on customer experience is in the latter stage. This is where customer-facing personnel make the most impact. Serve well!

Customer Service 27

Customer Service Customer Face-to-face SugarCRM 27

SugarCRM

NOVEMBER 2, 2021

For the last decade, surveys have been one of the essential tools to measure customer satisfaction. Even if they do, the survey isn’t always relevant since you can’t evaluate customer satisfaction only from closed-ended questions and at a given time—usually after completing an action. Sentiment Analysis and the Sugar Platform.

Analysis 46

Analysis Customer Service Customer Survey 46

Carew International

SEPTEMBER 4, 2018

4 Essential Ingredients for Effective Customer Service. Anyone tempted to downplay the importance of customer service need look no further than the PR nightmare playing out for Verizon Wireless in its handling of a data overage occurrence with the Santa Clara County Fire Department.

Customer Service 40

Customer Service Wireless Customer Face-to-face 40

Lessonly

APRIL 14, 2021

The most important job of a successful customer service rep is to build relationships. Let’s face it. Customers are spoiled for choice and can pick and choose among competitors based on a number of factors. The answer is customer service. How To Gain Customers Who Love Working With You. Soft Skills.

Customer Service 26

Customer Service Training Customer Face-to-face 26

MTD Sales Training

APRIL 15, 2020

When customers step through the door, they expect a certain level of customer service. Your customer will expect an experience that is free-flowing and completely hassle free and can set you apart from your competitors if you do it right. They expect you to know your customer.

Retail 177

Retail Customer Face-to-face Customer Service 177

No More Cold Calling

JANUARY 3, 2019

It’s also key for sales success. They work collaboratively with their sales team, customer service team, product team, marketing team—you name it. And together, they all achieve sales success. She says that curiosity can be cultivated, and it breeds creativity (yet another key trait for sales success).

Google 299

Google Face-to-face Cold Calling Survey 299

Lessonly

MARCH 23, 2020

How could a customer service team benefit from sales training software? Sales training software allows reps to engage with self-guided learning, practice, role play, quality assurance, and more, all of which are beneficial skills to hone for customer service teams, too. Here’s how: 1. Here’s how: 1.

Customer Service 36

Customer Service Software Software Benefit 36

Sales and Marketing Management

JUNE 4, 2017

Author: Matt Brown, Senior Vice President of Sales, Lawson Products Salespeople are often described as extroverted with good social and communication skills. Typically dispersed across territories far and wide, and always on the go, face-to-face communication is often overridden by email, voicemail and text. Create a plan.

Face-to-face 197

Face-to-face Automotive Webinar Metrics Conference 197

SMEI

JANUARY 16, 2024

What is a GPT and how can it enhance my sales and marketing productivity? Idea Generation and Brainstorming : If you’re facing writer’s block or need creative ideas, GPT can generate multiple concepts or write-ups in a short time, helping in brainstorming sessions.

Tools 62

Tools Marketing Face-to-face Webinar Metrics 62

The Sales Heretic

SEPTEMBER 3, 2014

Whether in sales, customer service, leadership, or our personal relationships, we are often faced with the uncomfortable choice of catering to our ego or catering to the issue at hand. Sales customer goals leadership relationships service success' We all want to be successful. And it [.].

Face-to-face 323

Face-to-face Customer Service Customer Sales 323

Partners in Excellence

OCTOBER 28, 2011

The responses focused on great customer service. It’s what most customers cite when questions about how they make buying decisions. Sometimes, I wonder if all of us, customers included are missing the point. What if we designed products, services, buying experiences that didn’t need customer service?

Customer Service 85

Customer Service Customer B2C Face-to-face 85

Vengreso

JULY 5, 2023

As the world of sales continues to evolve, Digital Sales Referrals have emerged as a powerful tool for driving business growth. This shift from traditional methods towards more modern approaches has revolutionized how we engage with potential customers and generate leads. It’s all about connecting with customers online.

Referrals 89

Referrals Maximizer Ideal Customer Profile Social Media 89

Act!

APRIL 22, 2024

In other words, most businesses will see a drop in sales and revenue during such periods, resulting in cash flow challenges. Given that most small businesses are already cash-strapped, it becomes even more challenging to cater to changing customer needs and drive sales. You can use detailed customer profiles available on Act!

Small Business 52

Small Business Small Business ACT Face-to-face 52

Engage Selling

MAY 6, 2022

Want to boost your sales team’s morale? Let’s face it, the top sales teams have no shortage of morale on their side. The post The Surprising Way to Boost Your Sales Team’s Morale first appeared on Colleen Francis - The Sales Leader. I don’t blame you. When you picture a … Read More.

Face-to-face 122

Face-to-face Sales Customer Service Quota 122

SBI Growth

JANUARY 5, 2014

Each recommendation addresses the biggest obstacles every sales manager faces to making the number: Not enough ‘A’ players on the team. Every sales manager is time starved. Sales Managers should be spending 75% of their time coaching their team. POST-SALES SUPPORT. I am a big advocate of face-to-face coaching.

Sales Management 310

Sales Management Face-to-face Decision Maker Travel 310

Pipeliner

AUGUST 16, 2020

Customer-facing roles are all positions that in some way engage with the customers. In this Expert Insight Interview, Juliana Stancampiano talks about customer-facing roles and the power of teamwork. The interview discusses: Customer-Facing Roles. The interview discusses: Customer-Facing Roles.

Video 98

Video Face-to-face Customer Microsoft 98

Sales and Marketing Management

JANUARY 20, 2020

Or worse, could you lose your sales job altogether? You could be vulnerable if you’re not sharpening your sales skills and honing the tactics that will help you succeed in 2020. Forrester analyst Andy Hoar didn’t mince words when he spoke at the 2015 Forrester Sales Enablement Forum. Adapt to the Digital Business Environment.

Sales Goal 312

Sales Goal Meeting Trade Show Ideal Customer Profile 312

Lessonly

JULY 30, 2020

Why is customer service training important? You see, customer service is key to engaging customers and finding solutions. Think about it: I f you want to bring in new business, happy and delighted customers are your best marketers. Creating loyalty with customers. But where does loyalty come from?

Customer Service 26

Customer Service Training Customer Loyalty 26

Zoominfo

FEBRUARY 18, 2021

Propel them further down the sales funnel with white papers and webinars. Share information that addresses the issues you’re facing. It’s a popular saying in business circles, but it holds true: People do business with people they know, like, and trust (especially in the business world). This is as true of people as it is of a company.

Social Media 227

Social Media Top of Funnel Face-to-face Conference 227