article thumbnail

Taking Customer Service from Cost Center to Profit Center

Sales and Marketing Management

In spite of this, I have found that how you handle these types of situations can have a very significant impact on the strength of your customer relationships. Stated somewhat differently, customer problems are opportunities in disguise. Allow me to explain this in more detail. They try everything they can to reduce their costs.

article thumbnail

Behind the Numbers: How Consumer Retail Benefits from CX Training

Miller Heiman Group

According to research from the IBM Institute for Business Value and the National Retail Federation , 71% of consumers shop in “micromoments”—whenever the impulse strikes—and often while they are doing something else, such as taking a break from a work project, eating lunch or even running on a treadmill.

Retail 124
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

From the Switchboard to Social Media: A Brief History of Customer Service

Sales and Marketing Management

From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. It wasn’t all that long ago when “contacting customer service” simply meant visiting a store or office and talking to the owner or manager. What’s Next for Customer Service? You’ve Got Mail!

article thumbnail

What you Need to Know to Start an Online Retail Business

Hubspot Sales

You’ve always dreamed of owning your own retail business — but the thought of paying for a storefront, employees' wages, and all of the other costs associated with a physical space is downright terrifying. Now more than ever, online retail is a valid option for any aspiring entrepreneur to sell their wares. Online Retail Businesses.

Retail 93
article thumbnail

Four Ways Retail Banking Service Professionals Build Customer Relationships

Richardson

As a result, retail bank service professionals have emerged as a primary point of contact for customers. Throughout their conversations, retail banking service professionals have an opportunity to understand the customer’s concerns, needs, and even emotions.

Banking 52
article thumbnail

Why Costco is Rocking Retail

Fill the Funnel

Are they lining up to get the opportunity to buy from you? Just go down that list and answer each question through your customers eyes. Is your customer service predictable? Do you really listen to your customers requests? Original article: Why Costco is Rocking Retail ©2012 Fill the Funnel.

Retail 118
article thumbnail

The Future of Customer Service Is Bright: Why Customer Service Enablement Is Game-Changing

Lessonly

Case in point, do any of these situations resonate with your customer service experiences? You received the wrong color rug from an online retailer, so you email their help desk to figure out where to send back the old one and how to get the correct one. These types of customer service experiences are all common.