Sales and Marketing Management

JUNE 28, 2018

Let’s take a look at several ways you can make sure your sales teams are providing effective customer service in the internet age. Ensure that salespeople have the training necessary to attain that mastery and stay current with a rapidly changing industry. See through your customers’ eyes.

Buyer 209

Buyer Guidelines Insurance Insurance 209

Babette Ten Haken

AUGUST 23, 2018

As a result, customer retention matters when there is a negative customer retention scorecard. What happens when both sides of the business table become proactively accountable for managing customer retention scorecards? Instead, discover what is Possible when you take control of your customer retention scorecards.

Retention 154

Retention Customer Revelation Loyalty 154

Lessonly

MARCH 16, 2020

How does sales training software simplify your long-term training efforts? The companies with the best sales training programs understand this concept. They set their own sales training agenda. Onboarding account executives is a dedicated and complicated process. Intentional training methods. Teams change.

Software 26

Software Software Training Territories 26

Sales and Marketing Management

JUNE 4, 2017

Partner with other key functions such as marketing, product management, internal communications and human resources to create the best programs and tools to meet your sales teams communication and training needs. Topics include product applications, successful selling strategies, time saving strategies and customer service best practices.

Face-to-face 197

Face-to-face Automotive Webinar Metrics Conference 197

SugarCRM

APRIL 19, 2022

Not every customer service inquiry requires a call with a live representative. Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. What is Customer Self-Service? Choose their preferred method of service.

Customer 44

Customer Knowledge Base Customer Service Consumer 44

Product Management University

MAY 24, 2021

It begs the question, how are you going to help customers eliminate their silos if your product teams are working in silos of their own? For example, consider the workflows that cross marketing, sales and finance, or customer service, shipping and billing, or IT, human resources and all departments.

Customer 98

Customer ROI B2C Retail 98

Pointclear

APRIL 19, 2017

Morning sessions set-up workshops in the afternoon. Here is what I learned: Jeb Blount – Jeb is the bestselling author of eight books, including " Fanatical Prospecting " , and among the world’s most respected thought leaders on sales, leadership, and customer experience. Sales is NOT customer service.”.

Conference 124

Conference Outbound Social Media PointClear 124

Smooth Sale

OCTOBER 19, 2018

Roger Davies is founder of McLuhan& Davies, a boutique communication-skills training company that sells its services in over 30 countries. I did some research to find out who delivered writing training, and I couldn’t find anyone. (An Never designed a training course. An opportunity). Our clients liked what we did.

Commission 60

Commission Course Hubspot Advertising 60

The Brooks Group

AUGUST 1, 2018

Think, “Winning with Customer Focus” or “Maximizing Client Potential.”. Once you’ve determined your kickoff meeting’s main objective, you can fill the schedule with training , presentations, and other activities that support the focus. For example, don’t schedule your CRM training right after lunch. Conclusion.

Sales Meeting 45

Sales Meeting Meeting Conference Customer Service 45

Babette Ten Haken

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause. And then what happens?

Customer 59

Customer Epiphany Retention SME 59

LeadFuze

JULY 4, 2023

Offer top-notch training programs, advanced lead generation tools like LeadFuze, and comprehensive marketing support. In other words, commission splits may be appealing, but the whole picture must be taken into account to achieve a successful outcome. Besides fancy tech tools, you gotta offer killer training programs.

Real Estate 52

Real Estate Compensation Commission Hiring 52

Anthony Cole Training

AUGUST 9, 2011

Tony Cole can tailor a workshop or keynote that will help your team discover the spark of extraordinary motivation and success. accountability (1). Leadership Training (2). sales accountability (10). sales management training (4). Sales Training (5). training sales (25). Fix Your Problem Now.

Hiring 136

Hiring Prospecting Ideal Customer Profile Sales Qualified Lead 136

Factor 8

AUGUST 3, 2017

If helping reps improve is your favorite part of the job, you love to train and call coach, and you agree that inside sales is harder than field sales…read on! You’re accountable and get rewarded for the results you get and with clients who really, REALLY want your help. . Not field sales you guys, not customer service.

Hiring 39

Hiring Inside Sales Ideal Customer Profile Energy 39

Jeffrey Gitomer

APRIL 21, 2011

Online Training. ” I’ve been teaching sales workshops for 14 years and am still dumbfounded at how many people LOVE this question. You are an account rep. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Here Are The Dumbest Questions Salespeople Ask — And Why They’re Dumb. Gitomer | April 21, 2011 | 8 Comments.

Hiring 335

Hiring Social Media Loyalty Commission 335

Sales Evangelist

FEBRUARY 16, 2020

People look at company websites, verified reviews online, the company’s social platform, and their customer service and support. People want confirmation online long before they ever speak to their first salesperson. This trains people to think of you when they see your color combinations.

Small Business 52

Small Business Small Business Social Media Marketing 52

Allbound

SEPTEMBER 12, 2018

These partners might recommend your product and company to their customers when it makes sense. They will also provide co-marketing resources, shared training and development resources, and certifications. All but a handful of SaaS partner programs provide some form of sales training, although only half provide hands-on sales support.

Commission 112

Commission Referrals Hubspot Marketo 112

Customer Centric Selling

JANUARY 13, 2014

Sales Training Article: The Sales Manager''s New Year''s Resolutions. Resolutions are all about setting challenging goals and holding yourself accountable to achieve them. Sign-up for one of these sales training workshops to get on track to making your new year''s resolutions in 2014. Every sales manager is time starved.

Sales Management 49

Sales Management Face-to-face Decision Maker Travel 49

Smooth Sale

OCTOBER 18, 2018

Our subscriber base includes business owners and entrepreneurs, sales students, SDRs and BDRs, seasoned field sellers who are top performers, inside sellers who maximize existing accounts, hunters, sales managers and directors, CSOs, and everyone in between. We will also offer live, local workshops in a few select cities. Stay tuned!

Channels 74

Channels Resources Webinar Metrics Commission 74

Sales Evangelist

NOVEMBER 17, 2019

Another secret to success is becoming an account manager. You need to have stellar customer service, be able to ask for referrals, take good care of your base, and keep your competitors from your clients. This episode is brought to you in part by TSE Certified Sales Training Program.

Closing 67

Closing Decision Maker Ideal Customer Profile Gatekeeper 67

Sales Hacker Training

SEPTEMBER 5, 2018

If talent acquisition, development, and retention are top-of-mind for you as a sales leader, here are 40+ of the best sales training programs to check out! And that is why training has become not only a competitive advantage but the primary driver of corporate excellence. Great Sales Training = The Best Sales Outcomes.

Training 103

Training Scale Lead Qualification Lead Rank 103

Sales Hacker Training

NOVEMBER 6, 2019

You’re easily replaceable, and most of them haven’t figured out how to properly support and train new salespeople yet. Keynote Speaker and Workshop Facilitator. 2) A modern training program where you will learn how to sell effectively. CEO of JBarrows Sales Training. Ask tough questions. John Barrows. Josh Allen.

Hiring 79

Hiring Demand Generation Agencies Up-Sell Hubspot 79

Sales Excellence

MAY 21, 2013

A very common question we hear in our sales training workshops is “What should we do about RFPs?” My business partners and I have just completed a brand new workshop program called Winning Competitive Contracts in Response to RFPs™. Do you offer better customer service after the sale?

Proposal 31

Proposal How To Strategy Closing 31

Sales Hacker

MARCH 5, 2019

Account Executive/Inside Sales. Account Manager/CSM. Within a short duration, Avery learned everything about the technical space to find opportunities in all the major target accounts he covered.”. He took the team to a whole new level with his hiring and training policies.”. Account Executive/Inside Sales.

Hiring 108

Hiring Ideal Customer Profile Scale Lead Rank 108

Sales Evangelist

MARCH 12, 2019

Two differentiation workshops It doesn't matter what you're selling. If you engage your team in these two workshops, you'll get a series of differentiators that will serve as raw material to work with. Customer service vs account management Don't equate the two as the same. Work with your team to do the analysis.

Trade Show 40

Trade Show B2C Face-to-face Buyer 40

Mereo

APRIL 16, 2020

Ineffective Training. Many organizations commendably commit to regular sales training, but their programs are often mainly online. Salespeople are not engaging with training content as they go through modules as well as they would in-person, active and interfacing with other people. Sales training is never a once and done event.

Sales Enablement 81

Sales Enablement Revenue Face-to-face Ideal Customer Profile 81

Sales Hacker

MARCH 5, 2019

Account Executive/Inside Sales. Account Manager/CSM. Within a short duration, Avery learned everything about the technical space to find opportunities in all the major target accounts he covered.”. He took the team to a whole new level with his hiring and training policies.”. Account Executive/Inside Sales.

Hiring 75

Hiring Ideal Customer Profile Scale Lead Rank 75

Showpad

JANUARY 5, 2021

The employment life cycle of every sales rep always starts in the same place — with a set of strong training and onboarding processes that establish a blueprint for these rookies to find success in their time with the company. Training and onboarding tools. All of these matters can and should factor into coaching as well.

Sales Coaching 52

Sales Coaching Coaching Scale Lead Rank 52

Close.io

JUNE 24, 2019

Sales development training: Build the skills of your team. In most organizations, sales development is executed by a team of trained Sales Development Representatives (SDRs), also commonly referred to as Business Development Representatives (BDRs). Inbound sales development representatives. Sales development managers. What to track.

Outsourcing Services 91

Outsourcing Services Lead Rank Hiring Sales Qualified Lead 91

Pipeliner

SEPTEMBER 29, 2020

Besides, seasoned sales reps don’t need extensive training or coaching in-depth as they are already familiar with the ways to nurture leads and be helpful during the entire buyer journey. You can monitor their daily performance to identify which sales reps excel in the virtual workspace and which one needs training.

Strategy 98

Strategy Top of Funnel Face-to-face Hiring 98

LeadFuze

AUGUST 5, 2021

5 Best Sales Role Play Scenarios to Train Your New Hires. +24 Your Account-Based Strategy Playbook: How to Build “Sales First” Account-Based Programs. When they’re not blogging, the Double Digit Sales team also produces awesome sales training courses. Build a Scorecard for Account Executives. Salesforce Blog.

Top of Funnel 98

Top of Funnel Hiring Lead Rank Retail 98

Highspot

FEBRUARY 22, 2024

Improve Customer Service By meeting aggregate demand, S&OP leads to higher customer satisfaction and loyalty. Roll-out Cross Department Training Implement comprehensive training programs that promote understanding of the S&OP process across departments.

Forecasting 52

Forecasting Trends Lead Rank Survey 52