Remove ACT Remove Channels Remove Customer Service Remove Study
article thumbnail

Dramarama: Coach Your Customer Experience Team From Surface Acting to Deep Acting

Miller Heiman Group

Customers who reach out to service teams have specific emotional needs—and a study that we recently conducted online with 5,500 global consumers confirmed that customers expect service employees to display a specific emotion in response to their issues. ning moment that builds customer loyalty.

ACT 86
article thumbnail

The 33 Best Sales Training Video Channels on YouTube

Hubspot Sales

Whether you and your team need some bite-sized instruction, a full course correction or just a bit of motivation, there’s a wide variety of YouTube sales training channels that can help you. You'll find a short description of each channel as well as a few examples of especially informative or entertaining videos from each.

Channels 112
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

8 Ways to Effectively Present Your Brand’s Service Product to Website Visitors

Pipeliner

Let’s break down eight straightforward yet impactful strategies to effectively present your brand’s services to website visitors. Offer Interactive Channels Into Your Service Allowing potential clients to take a peek into your service is a great way to engage them right from the get-go.

Loyalty 52
article thumbnail

Market Intelligence Data: The Definitive Guide

Zoominfo

Examples include: Customer Relationship Management (CRM) Data: Leverage information in your internal customer or contact database , which pulls data from various marketing channels, such as email subscriptions or landing page signups. You can leverage market intelligence to identify and study potential new markets.

Data 130
article thumbnail

What is customer satisfaction, and why is it important?

Apptivo

3 Simple and Effective Ways to increase customer satisfaction. How much do you have to spend to attract a new customer? According to various studies, it costs five to ten times as much to attract a new customer than to retain an existing one. So, what should you do to retain your existing customers? Conclusion.

article thumbnail

CX Competencies to Develop Right Now, Part II

Miller Heiman Group

We recently published a blog discussing four of the essential customer experience best practices that we identified in interviews of top customer service reps. Today, we continue that discussion and reveal the last four effective practices that sales and service organizations should emulate. Get the Study.

article thumbnail

What is the State of Marketing in 2013

Score More Sales

Top marketers act on insights and create a system of engagement. They conduct analysis of customer insights. Finally, they take a broader view of the customer experience , beyond just marketing. IBM’s study shows that companies who are considered “Top Marketers” enjoy 1.8 times Gross Profit growth and 2.4

Marketing 241