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Tony Pericle of ProfitOptics Joins the Editorial Board of The Distribution Pricing Journal

Distribution Pricing Journal

has joined the editorial board of The Distribution Pricing Journal. He has a unique perspective on the power of data in the distribution industry having served many roles in his career from sales rep to corporate leader to profit consultant and company founder. Tony Pericle is a well-known innovator, thought leader and author.

Journal 52
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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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Do You Understand Your Branch Performance?

Sales Management Plus -- SMP

Regularly reviewing branch performance is essential for a distribution company for several reasons. Yet many distributors don’t take the time to analyze the differences in their branches because they lack the right tools for analysis. SMP has built in and easy-to-use reports and data visualizations that make branch analysis easy.

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Indirect sales can boost revenue while minimizing costs to your business – use our guide to find out how

PandaDoc

In this article, we’ll cover how you can measure indirect sales success and discuss the four main types of indirect sales strategies: distribution , dealership , franchising , and merchandising. Indirect sales can be measured through sales reports, market research, competitor analysis, and more. What is indirect sales?

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Overcoming Supply Chain Challenges: The Impact of CRM on Manufacturing and Wholesale Distribution

SugarCRM

These bottlenecks can negatively impact the bottom line, from fluctuating demand and inventory mismanageme nt, t o logistical inefficiencies and customer service issues. However, by leveraging CRM applications, businesses can effectively address these challenges, enhancing operational efficiency and customer satisfaction.

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Enhance: Enriching Your CRM for Deeper Customer Insights

Zoominfo

This can range from demographic details to customer interactions with your business. Why it matters: Segmentation allows for more targeted and effective marketing, sales strategies, and customer service efforts across different customer groups.

Lead Rank 130
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Leveraging Data to Respond Swiftly to Customer Requests

Sales Management Plus -- SMP

SMP users can quickly get a picture of their customers with trends and analysis allowing them to respond to customer requests quickly. When a customer calls in, you can quickly provide information on that call without having to make guesses or call them back later after you have researched a solution.

Data 52