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4 Customer Service Trends to Boost your Business

Sales and Marketing Management

Author: Jeff Mowatt When organizations invite me to speak at their conferences or train their team members, we start with trends that are impacting their customer relationships. Here are four customer service trends along with some tips for capitalizing on them to boost your business. Good service is wallpaper.

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Video Game Energy

Lessonly

When I’m commanded to do something, my energy downshifts. I watch great managers at Lessonly create video game energy on their teams wherever they can. A different friend, Jeff Toister , does a lot of consulting with customer service teams. The post Video Game Energy appeared first on Lessonly.

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5 Retention Strategies That Don’t Work Without Killer Customer Service Skills

Lessonly

I don’t know about you, but I think customer service roles get a bad rap. The stereotypical customer service agent is just listening to customer complaints, resolving help tickets without a whole lot of passion, and troubleshooting basic problems. What is customer service really about?

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Empathy: The Hands-Down Hardest of the Customer Service Skills to Master

Lessonly

Why is empathy critical in customer service, and how do we train for it? Now, the new thing everyone’s talking about besides trust, especially in the customer service world, is empathy. Now that might be a bit esoteric, but showing empathy is the act of humanizing our friends, coworkers, customers, and even strangers.

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Will You Accept Full Responsibility for Business Success?

Smooth Sale

Examples include property management, payment processing, high-risk, eChecks, ACH payments, contact us through customer service, all of which need to be managed by one person. If we don’t, our business will likely suffer from our lack of energy and focus. The challenge can be significant. How Much Time Do You Have?

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The Easiest Ways to Increase Your Profits Now

Smooth Sale

You can also try upselling or cross-selling to existing customers or offering referral incentives to encourage customers to refer their friends and family. Look for ways to cut costs, such as reducing energy usage, negotiating lower rent or supplier costs, or outsourcing specific tasks to reduce labor costs.

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The Best 10 Conversational AI for Sales

Hubspot Sales

In this article: What is conversational AI? Since you’re taking some work off the team’s plate, they will approach the tasks that need them with more energy and enthusiasm. Fewer Customer Support Issues AI chatbots can answer customer queries allowing your customer to serve themselves. What we like: Kindly.ai