article thumbnail

EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

Apptivo

As a business leader, you understand the importance of providing seamless customer support across multiple channels. Customers today expect to connect with companies through the channel of their choice, whether that’s chat, email, phone, or social media. What is customer service software?

article thumbnail

EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

Apptivo

As a business leader, you understand the importance of providing seamless customer support across multiple channels. Customers today expect to connect with companies through the channel of their choice, whether that’s chat, email, phone, or social media. What is customer service software?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Ways to Build a Better Employer Brand

Zoominfo

To build a strong employer brand, you must craft a comprehensive, multi-channel content strategy to engage your target candidates. Social media has quickly become an essential marketing channel—and it’s equally as important for recruiting. Studies indicate that a strong employer brand can lead to a 28% increase in retention ( source ).

Hiring 250
article thumbnail

Why Your Company Should Consider Implementing Customer Journey Automation Tools

Pipeliner

Understanding the Role of Customer Journey Automation Tools Customer journey automation tools are platforms designed to manage and streamline customer interactions across various channels. This results from personalized and timely interactions, which are critical to customer retention.

Tools 52
article thumbnail

A Partner Program May Not Be Right for You

Allbound

A Channel Partner Program Can Transform Your Company. Channel partner programs can exponentially aid growth within a SaaS business. For proof of this, look no further than some powerhouses like Microsoft and Hubspot. Microsoft has always been a partner-led operation, with 95% of its business generated through its partners.

Scale 74
article thumbnail

The Definitive Guide to Client Onboarding and Positive Customer Experiences

Nutshell

Regardless of your business type or industry, a well-thought-out and structured client onboarding process is the secret to long-term customer retention. Elevated upsells: An effective onboarding program can significantly improve customer retention rates when you maintain customer satisfaction.

article thumbnail

@Seismic Raises $92M in Series F Funding Led by the Permira Funds, Valuing Company at ~$1.6B

SBI

With more than 600 enterprise customers worldwide, Seismic enjoys a best-in-class net retention rate of nearly 120 percent, indicative of the growing value it’s delivering its customers. Thompson, Venture Partner at Lightspeed, Seismic Board Member, and Chairman, Board of Directors, Microsoft.