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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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Market Intelligence Data: The Definitive Guide

Zoominfo

Attempting to grow your business without marketing intelligence is a lot like driving without directions. Without a clear understanding of your industry or market, you’ll be ill-equipped to make informed business decisions. Businesses are catching on to the importance of market intelligence. What Is Market Intelligence?

Data 130
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The Impact of Bad B2B Marketing Data

Zoominfo

There’s no way around it – prospect and customer data is one of the most valuable assets a B2B organization has access to. Think about it: without accurate information, how can you market, sell, or provide customer service to your target audience? The Impact of Bad B2B Marketing Data. You have high churn rates.

B2B 223
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Six Things Contractors Can Do To Improve the Bottom Line

Smooth Sale

Show prospective customers what they can look forward to if they use your services. Create an online portfolio that lets you put your best foot forward and attract customers interested in what you do. Pay Strict Attention to Customer Service Finally, invest in customer service activities.

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What’s the Difference Between CRM vs. Marketing Automation?

Nutshell

CRM vs. marketing automation: What’s the difference? CRMs help with storing and analyzing customer data. Marketing automation tools help perform various day-to-day marketing tasks automatically. One thing every good marketer needs is a toolbox. So, between CRM vs. marketing automation, which is better?

CRM 62
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Seven Things That Could Be Hampering Your Business Success Right Now

Smooth Sale

Customer Service Snafus Have you ever experienced unbelievably bad service that made a root canal seem fun? Poor customer service can repel customers faster than a skunk at a lawn party. Each piece of feedback is a stepping stone to better service and product offerings. That’s cute.

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Marketing Beyond Branding, Glossy Brochures and Websites

Increase Sales

One of my favorite stories is from a client who was talking to a marketing firm that identified itself as delivering integrated, forward thinking strategic solutions. ” Today marketing is so much more than branding, glossy brochures and websites. Marketing is a behavior first and foremost. Will they refer you to others?

Marketing 139