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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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Ensuring data quality and accuracy in CRM software

Nutshell

With the help of your customer relationship management (CRM) system, you can collect and store data that’s current, accurate, reliable, and consistent. Unreliable or poor-quality data can lead to impractical, poorly developed sales, marketing, and customer service strategies.

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Customer Service Makes Sales Amazing

Pipeliner

Exceptional salespeople recognize that they have dependencies and that their success depends on the performance of others in the delivery chain, particularly customer service. Sales must understand how these basic operations disciplines impact how customers view the company, and the frontline is the best source.

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Top 6 New Year’s Resolutions for CRM Users

Appbuddy

As you begin to think about how you can improve your data management practices and get the most out of your CRM data in 2023, here are six resolutions you should add to your list. The following tips will help you get a handle on your CRM data to use it to its fullest potential. trillion MB!),

CRM 52
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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.

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What are the Features and Benefits of Cloud CRM

Apptivo

All About Cloud-Based CRM. What is a Cloud-Based CRM? Features of a Cloud-Based CRM Compared to Traditional On-Premise CRM. The Best Reasons to Use a Cloud-Based CRM. Most Customer Relationship Management (CRM) software now has the option of being accessed through the cloud or the traditional way.

CRM 52
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Unlocking the Power of Single Customer Views (SCV)

Nutshell

The benefits of implementing SCV Types of customer data in a unified customer view How to create a single customer view Common challenges when creating an SCV Looking for an easy-to-use CRM with all the features you need to boost sales? Explore Nutshell’s Features What is a single customer view?