article thumbnail

10 Great Examples - Customer Service as a Powerful Sales Tool

Understanding the Sales Force

Last week, during my travels to Poland and back, I experienced how companies are using customer service as sales tools. In most cases, customer service tends to be vanilla, bland, and although professional in its approach, it is typically highly unspectacular.

article thumbnail

How to Train Olympic-Grade Support Reps Customer Service Software

Lessonly

In fact, the reason Forbes listed this European grocer as a leader in customer service is because they recognize the need to offer the consumer some form of ‘excitement’ to create interest and bring shoppers to the store. So, how exactly do you train customer service reps to deliver service worthy of a gold medal?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

Virtual channels can raise productivity and lower selling costs, due to less time and expense for travel. One major telecommunications provider in Scandinavia, for example, has migrated B2B sales to virtual channels, using marketing automation to create leads and installing an online self-service portal.

Lead Rank 339
article thumbnail

Artificial Intelligence: when to rely on it for your hotel decisions

Connext Digital

What is an example of AI chatbot? Virtual travel has been gaining momentum in recent years, and it allows guests to experience a destination without physically being there. Virtual travel has been gaining momentum in recent years, and it allows guests to experience a destination without physically being there.

Hotels 52
article thumbnail

12 Examples of Smart Sales Goals to Guide Your Team

Highspot

12 examples of sales goals. Here’s how you apply the SMART style of goal setting: Specific : Don’t just say you want to grow your customer base or increase your sales revenue — explain how you plan to accomplish it. new deals closed, repeat purchases, and customer churn). 12 Examples of Sales Goals.

article thumbnail

How Top Sales Teams in the Travel Industry Win Again and Again Thanks to Better Training Methods for Employees

Lessonly

People are traveling once again and our world is slowly but surely opening up- yippy! Inbound calls are increasing, so teams are eagerly hiring new employees, scheduling them on 90-day onboarding plans, and sending them off to provide the best sales and service to your customers. . Source: (SHRM) .

Travel 26
article thumbnail

What are Virtual Assistants?

Pipeliner

Their capabilities extend far beyond basic administrative duties, making them invaluable assets for businesses looking to optimize their operations and enhance customer engagement. Administrative Support: VAs can manage email, schedule appointments, organize calendars, prepare meeting minutes, and manage travel arrangements.