The Spiff Blog

JULY 13, 2023

Welcome to the next installment of our Meet the Team series. Ali Schurman, Customer Support Tech Meet Ali! Lulu has experience in customer service, sales, onboarding, data analysis, and languages (he speaks three). Lulu is a highly energetic person who loves challenges, meeting new people, and working in teams.

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Meeting Travel Fashion Sports 71

Smooth Sale

JANUARY 28, 2020

Be the devil’s advocate as you study the promising aspects of new technology and before you blindly incorporate artificial intelligence. My Story: Study And Incorporate Artificial Intelligence. ’ While we tend to buy more and more online, we also grow loyal to the suppliers who provide excellent service.

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Study Top of Funnel Social Media Loyalty 88

The Brooks Group

MAY 23, 2018

Additionally, satisfied customers can be a valuable source of referrals to the sales team. That’s why your customer service team has a direct impact on the effectiveness of your sales team. Here are 8 customer service skills that lead to a customer-centric culture and increased sales. Respond Quickly.

Customer Service 72

Customer Service Customer How To Referrals 72

Lessonly

SEPTEMBER 22, 2021

I don’t know about you, but I think customer service roles get a bad rap. The stereotypical customer service agent is just listening to customer complaints, resolving help tickets without a whole lot of passion, and troubleshooting basic problems. What is customer service really about?

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Customer Service Retention Webinar Metrics Strategy 26

Highspot

APRIL 14, 2023

Sales training programs that educate and prepare your team to anticipate rather than react to challenging sales situations is key. Why Sales Training Programs Fail Most organizations use some type of LMS for onboarding new hires or retraining current staff. With hybrid workforces, in-person training isn’t always feasible.

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Training Scale How To Hiring 52

Highspot

APRIL 14, 2023

Sales training programs that educate and prepare your team to anticipate rather than react to challenging sales situations is key. Why Sales Training Programs Fail Most organizations use some type of LMS for onboarding new hires or retraining current staff. With hybrid workforces, in-person training isn’t always feasible.

Training 52

Training Scale How To Hiring 52

Lessonly

SEPTEMBER 15, 2021

This same idea can be applied to customer service skills and their effect on customer relationships. In short, good customer service skills are the HGTV of the customer experience. What is good customer service anyway? . And why is customer service important in the long run?

Customer Service 26

Customer Service Customer Loyalty Churn 26

Sales Hacker Training

JULY 24, 2020

That’s why ongoing product knowledge training needs to be a priority in every sales team. So, today, I’m going to walk you through five key areas you need to focus on for successful product knowledge training so your reps can start winning more deals. The Pitfalls of Poor (or no) Product Knowledge Training.

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Training ROI Software Software 116

Sales Hacker Training

AUGUST 10, 2021

In this episode of the Sales Hacker podcast, we have Keith Daw , VP of GSD and Trainer at McDonell Consulting Group , where he ‘Gets Stuff Done’ and teaches the Sandler Training methodology. Know why you’re training your team before you start. Create a personal, customized learning path. powered by Sounder. Sam’s Corner [28:12].

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Training Scale Webinar Metrics Face-to-face 119

Zoominfo

NOVEMBER 29, 2023

Brand advocates are people who already use your product or services and voice their love of your product on social media channels to help grow new customers. Providing a community forum for advocates can create an avenue for product improvement, as well as training around new or lesser-known features.

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B2B Social Media Loyalty B2C 130

The Digital Sales Institute

MAY 4, 2021

What are sales skills training and techniques as they apply in the modern sales process? The way that we sell and reach customers will naturally reflect changes in our methods of communication and our technologies. Customers almost always have a choice in the company they work with or choose to buy from.

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Training Top of Funnel Customer Service Motivation 52

Lessonly

FEBRUARY 4, 2019

Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. The series provides the opportunity to learn how to take your customer service to the next level, regardless of the channel.

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Customer Service Conference Customer Education 35

Janek Performance Group

APRIL 17, 2024

In addition, BDRs relay customer feedback and market trends to internal teams. Thus, they facilitate continuous improvement in product development, marketing strategies, and customer service initiatives. Pressured to meet quotas, BDRs may experience burnout or resort to overly aggressive tactics.

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Outsourcing Services B2B Lead Rank Sales Qualified Lead 118

Vengreso

AUGUST 1, 2023

Embarking on the journey of SaaS Sales Training can feel like navigating a labyrinth. The truth is, without proper SaaS sales training, scaling your software company becomes an uphill battle. Vengreso's transformation from sales training firm to influential SaaS enterprise is a testament to business evolution. The result?

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Training Lead Rank Pivotal Hiring 40

Zoominfo

FEBRUARY 3, 2022

If you are able to make a good impression on your customers, they are much more likely to remain loyal. In a study by Qualtrics , 62% of respondents said that businesses need to care more about them. The study also found that after a positive customer experience, consumers are 3.5

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Customer Loyalty Consumer Survey 100

Apptivo

JULY 25, 2023

Unforgettable Customer Service: Real-Life case studies of Effective Complaint Handling 3. Scenarios’ on How to handle customer complaints effectively 4. Proven Impacts of effectively handling customer complaints In today’s highly competitive business landscape, customer satisfaction is paramount.

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Customer Case Study Loyalty Customer Service 52

No More Cold Calling

AUGUST 24, 2017

But it’s their managers who are left holding the bag when reps don’t meet or exceed quota. Because of this belief, CEOs invest more money in beer Fridays and office supplies than training their salespeople, sales managers, or any other department that interfaces with the customer. . A study conducted by the Forum Corp.

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Hiring Account SalesForce Quota 214

Allego

APRIL 18, 2024

This predictive capability allows businesses to make informed decisions on inventory, staffing, and budget allocations, ensuring they’re prepared to meet demand and capitalize on upcoming opportunities. By automating these interactions, customers receive timely support and human agents have more time to tackle complex tasks.

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Examples Top of Funnel Lead Rank Lead Scoring 62

Lessonly

NOVEMBER 21, 2018

Instead of leaving customer service success up to the roll of a dice, contact center leaders from across the country met for three days to discuss industry trends, consider upcoming challenges, and learn about the latest technology solutions. Accelerate new-hire training. Dave Meier. Dave Meier. Adam Toporek. Adam Toporek.

Customer Service 20

Customer Service Customer Education Training 20

The Sales Hunter

FEBRUARY 28, 2012

Sales Training System: Do You Have One? Do you have a sales training system you believe in? It never ceases to amaze me how few salespeople have a personal sales training system. For some reason, they either believe sales training is the responsibility of the company they work for or they’re so good they don’t need it.

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System Motivation Training Hiring 160

The Brooks Group

DECEMBER 31, 2018

The Brooks Group is in the business of helping companies meet and exceed their growth expectations through world-class sales effectiveness. The new space is being built to accommodate our needs and the needs of our clients, and will include: A modern, innovative training room that will seat up to 30 participants.

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Training Ideal Customer Profile Hiring Scale 56

Miller Heiman Group

JUNE 2, 2020

Customers who reach out to service teams have specific emotional needs—and a study that we recently conducted online with 5,500 global consumers confirmed that customers expect service employees to display a specific emotion in response to their issues. Give a New Meaning to Service With A Smile.

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ACT Coaching Lead Rank Lead Scoring 86

SMEI

JANUARY 5, 2024

By meeting industry standards, these certifications acknowledge your proficiency in specific areas, thereby enhancing your credibility. Balancing with Professional Responsibilities: Juggling certification studies with your current job can be challenging but rewarding in the long run.

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Marketing Ideal Customer Profile Social Media Google Analytics 85

Lessonly

JUNE 28, 2019

We study what’s working with our customers and what’s not. With the right knowledge management solutions, information falls into the hands of the people who need it, which kicks open the door for radical success as a team—especially for customer service teams. Fewer internal meetings. More customers wow-ed.

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Customer Service System Customer Software 20

Zoominfo

FEBRUARY 7, 2023

Be sure to come to initial strategy meetings with precise projections and goals that quantify the impact of your plan. Analyze existing data Dig into your customer database, your CRM, and any other marketing automation or sales enablement tools. Find case studies Perhaps you don’t have a ton of sales data at your disposal.

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Strategy Lead Rank Lead Scoring Hiring 130

Lessonly

NOVEMBER 10, 2021

There is no greater place to witness customer service do’s and don’ts. As one of the newer Lessonly by Seismic employees, I’ve been paying a little more attention to customer service experiences than I had in the past—even while sipping my Starbucks latte during a long layover. Number one? Number two?

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Training Customer Service Airlines Exact 26

Miller Heiman Group

APRIL 22, 2020

We recently published a blog discussing four of the essential customer experience best practices that we identified in interviews of top customer service reps. Today, we continue that discussion and reveal the last four effective practices that sales and service organizations should emulate. Get the Study.

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Customer Service Survey Consumer Study 64

Zoominfo

JULY 2, 2020

This new email list will send out thank-you emails, and then encourage them to download a case study. Keep in mind the goals you previously established and determine which platform offers the right requirements to meet them. As you do your research, identify which vendors are known for providing the best customer service.

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Marketing Webinar Metrics Reachforce Top of Funnel 246

Smooth Sale

FEBRUARY 19, 2022

Professionals refer to the process of recruiting, onboarding, training, and the need to repeat the same continually as ‘The Revolving Door Syndrome.’ Training and Studying. Training and studying are mutually beneficial for employers and employees. Worse, the impact on the bottom line can be severe. .

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Hiring Promotion Policies Study 78

Apptivo

APRIL 19, 2022

All About Customer Support. What is Customer support? Why is customer support important for business? What is the difference between customer support and customer service? Responsibilities of customer support. Best practices in customer support. Increased Customer lifetime Value.

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Outsourcing Services Customer Churn Retention 98

Lessonly

JULY 29, 2020

This is where call center leadership training comes in. A call center training program is essential for both new hires and existing staff to sharpen their skills and feel motivated. What is call center training? When you have a problem with a product or service, who do you call? Hint: It’s not Ghostbusters.)

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Outsourcing Services Training Customer Service Hiring 26

Hubspot Sales

OCTOBER 29, 2017

billion on training and development, including external providers, internal expenses and tuition reimbursement, according to The American Society for Training and Development. in 2013 on hiring sales training companies, one of the top five outsourced training expenditures, according to Training Industry.

Channels 112

Channels Video Training Hiring 112

Smooth Sale

MARCH 14, 2024

Concurrently, conduct a comprehensive market study to comprehend prevailing patterns, customer inclinations, and rivalry environments in your selected sector. Use digital marketing techniques and social media platforms to reach a larger audience and market your goods and services.

Outsourcing Services 91

Outsourcing Services How To Hiring Demographics 91

Jonathan Farrington

APRIL 9, 2012

Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc. Products that meet expectations.

Customer Service 51

Customer Service Customer Webinar Metrics Lead Rank 51

Sales and Marketing Management

JANUARY 23, 2018

It remains, in fact, the primary method of getting business done when parties can’t meet in person. Regardless of how much a company might try to step away from email in favor of project-based communication or real-time customer service platforms, email continues to be the most reliable option given its widespread use.

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Decision Maker How To Cold Calling Transportation 180

Janek Performance Group

FEBRUARY 20, 2024

This includes: Coachability Continuous learning Sales training All sellers, no matter their rank or title, should remain coachable. Sales training should never be a mundane required task. Top sellers embrace training. More than big deals, selling is solving problems, meeting needs, and helping people. Every shot counts.

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Decision Maker Follow-up Social Media Up-Sell 62

Jeffrey Gitomer

MARCH 14, 2011

Online Training. Study the thoughts and writings of positive people. Dont let your next sales meeting suck! See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Want to Start Making an Attitude Change? | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. Gitomer | March 14, 2011 | Leave a Comment. Share this Post.

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Hiring Social Media Loyalty Cancellation 257