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Artificial Intelligence: when to rely on it for your hotel decisions

Connext Digital

10 Reasons Why Every Hotel Needs a Hotel Chatbot Targeted campaigns use this data to attract potential customers by anticipating their preferences and presenting something they’re guaranteed to want – AI will be able to do this with even more irresistible precision and sophistication.

Hotels 52
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Know Your Customer

Score More Sales

Earlier this year, IBM published the results of a study that was done by Forrester Research about how today’s empowered customers are thinking, and the importance of really knowing your customer. The study was called Empowered Customers Drive Collaborative Business Evolution. So what to do about it?

Customer 196
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Best Software for Hospitality Companies in 2023

Nutshell

Behind every great hospitality company is a tech stack that helps them manage company processes and keep customers happy. A tech stack is a set of business tools that help a company manage different aspects of their business. That’s because it helps nurture customer relationships, a core pillar of the hospitality industry.

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From Mom & Pop to Online Powerhouse: Inspiring Case Studies of Customized Digital Marketing Success Stories for Small Businesses

BuzzBoard

Understanding the Significance of Customized Digital Marketing for Small Businesses Customized digital marketing is an innovative approach that tailors strategies to meet distinct small business objectives. Their customized approach included focusing on their digital content marketing, local SEO, and PPC advertising tactics.

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Increase the Rentability of Your Hospitality Business with These 7 Tips

Pipeliner

Hotel owners and managers all face the same concern – how to increase the rentability and profit of the property. No matter how popular a hotel brand becomes, this remains one of their top priorities. Right now when the market size of the hotel sector is bigger than ever (1.22 1. Use a vacation rental booking engine.

Hotels 98
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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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Why Customer Experience Is the New Customer Service

SugarCRM

Customer experience has never been more important than right now because when the pandemic is finally behind us, customers will remember which companies treated them well during this difficult time.” — Dan Gingiss, Host, Experience This! Customer Experience: The Key to Success in the New Marketplace.