Remove Account Remove Customer Service Remove Marketing Remove Workshop
article thumbnail

Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

article thumbnail

15 Account Manager Interview Questions

Hubspot Sales

Account managers are the liaison between a company and its clients. Whether you’re a candidate or a hiring manager, you’ll need to brush up on account manager interview questions before making any big decisions. You can practice formulating answers that highlight your skills as an account manager. Let’s get started!

Hiring 83
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

Author: Mark Kovac, David Deming and Sushant Khandelwal Virtual selling in business-to-business markets, often associated with inside sales, has carried a bit of a stigma within field-dominated sales organizations. Most customers, in most situations, simply don’t need or want an in-person interaction. . Reimagining Sales Coverage.

Lead Rank 339
article thumbnail

3 Keys to Effective Sales Teams in the Age of the Informed Buyer

Sales and Marketing Management

Let’s take a look at several ways you can make sure your sales teams are providing effective customer service in the internet age. Hold interactive workshops with a “there are no stupid questions” rule, emphasizing what’s exciting, fun, confusing, or special about what your team is selling. Let Knowledge and Excitement Lead.

Buyer 209
article thumbnail

3 Tiers of Customer Value in the Product Management Maturity Model

Product Management University

It begs the question, how are you going to help customers eliminate their silos if your product teams are working in silos of their own? For example, consider the workflows that cross marketing, sales and finance, or customer service, shipping and billing, or IT, human resources and all departments.

article thumbnail

3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

As a result, customer retention matters when there is a negative customer retention scorecard. What happens when both sides of the business table become proactively accountable for managing customer retention scorecards? Instead, discover what is Possible when you take control of your customer retention scorecards.

Retention 154
article thumbnail

TSE 1252: Three Things Small Businesses Get Wrong When Marketing

Sales Evangelist

Three Things Small Businesses Get Wrong When Marketing Businesses often make mistakes in their marketing campaigns and as a result, don’t maximize their exposure. Stephen enhances marketing and communications for a global software firm by coaching individuals and businesses to improve their own brand.