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Navigating Complexity with Brandon Williams

criteria for success

He later became a commercial airline pilot and university professor. He’s now the founder of Lead T a c Leadership Development , where he provides training and coaching to leaders in all industries. Based in Atlanta, Brandon incorporates his fighter pilot training into leadership development. Discussion with Brandon Williams.

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Make Your Sales Force Your Loyalty Program

Sales and Marketing Management

This conversation illustrates a critical point in the creation and management of customer loyalty. They train the customer on how to use the product (both initially and ongoing), which enhances perceptions of overall product quality and performance. “I simply can’t do that,” she replied. “My a trip to the destination of your choice).

Loyalty 290
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Would You Watch An Autonomous F1 Race?

The Pipeline

I recently read about two groups, one from national health care provider, the other from a leading airline. The differentiators continue to be execution, made up of a dynamic process as James highlights, and skills training. Technology allowed them to increase Dials from 50 to 150 per day; conversations per rep from 5 to 10 per day.

Airlines 206
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Are You Missing The Sales Success Ingredient?

Smooth Sale

Client Perspective: Should my attempt to contact the person in charge prove fruitless, likely, I will never fly on that airline again. We were scheduled to return on the same airline but were transferred to another, which was a relief. The initial message indicated that the airline had changed our flight to the day before.

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Want Loyal Clients? Get Loyal Employees [May Referral Selling Insights]

No More Cold Calling

Usually, major airlines treat you like a number—unless you’ve flown zillions of miles with them—but this time, they made me feel like a real person. Most major airlines and other consumer businesses don’t recognize the power of a smile and a welcome. He said in an excited voice: “We need to train them how to do that!”

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Are Your Operations A Smooth Process for Your Clientele?

Smooth Sale

Lack of Consistency : Baggage Checking We planned to carry our luggage onto the plane of a major airline upon leaving for our destination. But on the way back with the same airline, the experiences were different, and the fee was considerable. Learn more to train teams and join the advocacy program.

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Responding to the Digital Sales Shift

Sales and Marketing Management

Scott McCartney, who covers air travel for The Wall Street Journal, worked with three airline industry analysts to determine the long-term impact of COVID-19 on business travel. Is it necessary to train sales reps on new skills? Your reps won’t use the tech tools they have if they aren’t properly trained on them.