Sales Hacker

FEBRUARY 8, 2019

The remote sales force and customer service team is officially here. Sales and customer service teams are not immune to these larger trends. Benefits of Remote Sales and Customer Service Teams. The breakout growth of remote sales and customer service roles is happening for a multitude of reasons.

Customer Service 64

Customer Service Lead Rank Lead Scoring Guidelines 64

Steven Rosen

FEBRUARY 7, 2024

Rika discusses how she incorporates recognition into her team meetings and the positive impact it has on morale. Regular meetings should include dedicated time for recognition to ensure it becomes a habit and a priority. One key approach is integrating recognition into team meetings.

Video 156

Video Motivation Sales Leadership Meeting 156

Lessonly

DECEMBER 15, 2021

Yep, we’re using seven holiday characters to talk about building a robust customer service skills resume. Leveraging a customer service skills training software that equips CS reps to better serve customers who use your software. This is the first and most important customer service skill if you ask me.

Customer Service 49

Customer Service Training Customer Pivotal 49

Lessonly

SEPTEMBER 20, 2019

And because that decision is usually backed by thoughtful research, it means that people are placing value on the customer service experience now, more than ever before. Customer Service Tips. There are so many flavors and types of customer service out there—phone, email, chat, face-to-face.

Customer Service 35

Customer Service Customer Face-to-face Call-back 35

Lessonly

SEPTEMBER 18, 2019

The businesses I admire most develop and value a strong customer service strategy. Exceptional customer experiences go beyond reps simply offering support—it’s about building rapport and developing strong relationships. 78% of consumers say they’ve backed out of a transaction due to a poor service experience.

Customer Service 22

Customer Service Strategy Customer Construction 22

SBI

FEBRUARY 26, 2019

Wins Six Stevie® Awards, Including Two Gold in 2019 Stevie Awards for Sales & Customer Service. Chorus.ai , creator of the number one conversation intelligence platform for high-growth sales teams, was presented with six Stevie® Awards in the 13th annual Stevie Awards for Sales & Customer Service. Blog Article.

Customer Service 50

Customer Service SAP Hiring Customer 50

Lessonly

SEPTEMBER 22, 2021

I don’t know about you, but I think customer service roles get a bad rap. The stereotypical customer service agent is just listening to customer complaints, resolving help tickets without a whole lot of passion, and troubleshooting basic problems. What is customer service really about?

Customer Service 26

Customer Service Retention Webinar Metrics Strategy 26

Lessonly

MAY 23, 2019

Customer service matters more than ever. With a rapidly changing industry and ever-increasing customer expectations, it’s time to rethink customer service training. That’s why we built The Better Work Guide to Customer Service Training. Meet the experts. Don’t just take our word for it.

Outsourcing Services 39

Outsourcing Services Customer Service Training Customer 39

Smooth Sale

MAY 13, 2024

How you care for it can determine how effectively your team can get their work done, help you meet your responsibilities as an employer, and even affect how your brand is perceived. Office space plays a crucial role in meeting employees’ needs, such as the desire for privacy to focus on their work or the need for collaborative spaces.

Hiring 101

Hiring Licensing Networking Influencer 101

Lessonly

SEPTEMBER 15, 2021

This same idea can be applied to customer service skills and their effect on customer relationships. In short, good customer service skills are the HGTV of the customer experience. What is good customer service anyway? . And why is customer service important in the long run?

Customer Service 26

Customer Service Customer Loyalty Churn 26

Zoominfo

FEBRUARY 18, 2021

Share your knowledge in blog articles to get people to your website. Basically, help people get to know you by providing valuable content that will help other people do their jobs and meet their own goals. Sure, you want to write informative articles that help boost your search engine rankings.

Social Media 227

Social Media Top of Funnel Face-to-face Conference 227

Lessonly

APRIL 20, 2020

If you work in customer service, your days are often filled with emails, phone calls, and meetings. After all, you weren’t brought onto the team to answer a phone… you were hired to help customers succeed by solving problems and educating and empowering them. But those tasks aren’t what define your job.

Customer Service 26

Customer Service Training Customer Policies 26

Lessonly

APRIL 22, 2020

So what’s the most successful way to create and issue a customer service training program outline to employees while your workforce is remote? Trained employees, especially when communicated through some sort of customer service procedures and process outline, are more positive about their overall work performance.

Customer Service 26

Customer Service Training Customer Face-to-face 26

Lessonly

JUNE 29, 2020

Customer service is a big deal—perhaps the biggest deal, when it comes to client retention. So it’s no surprise that we see the best customer service training programs from organizations that put their employees first. Ergo, customer service training software is your new best friend.

Customer Service 26

Customer Service Training Customer Face-to-face 26

Act!

MAY 7, 2024

In this article, we’ll share practical and achievable time management techniques for a busy entrepreneur to help you focus on the highest priority tasks without losing control of day-to-day operations. You’re likely the CEO, the marketing director, the customer service representative—the list goes on. What’s worse?

Social Media 52

Social Media ACT Energy Small Business 52

Lessonly

OCTOBER 23, 2020

Customer service training is a hot topic in the learning and development world. ustomer experience a company provides is just as important as its products or services, and 57% stopped buying from a company because a competitor offered a better experience? companies lost more than $75 billion in one year because of poor service.

Customer Service 26

Customer Service Training Customer How To 26

Lessonly

OCTOBER 7, 2019

Lately, I’ve been hyper aware of the link between customer service and sales. Customer service is not a department. This quote comes from a 2016 Forbes article , and the date is noteworthy because bringing customer service into sales isn’t revolutionary. Tying things together.

Customer Service 24

Customer Service Customer Cold Calling Sales Qualified Lead 24

Lessonly

DECEMBER 21, 2018

Welcome to our four-part series on better customer service training. A happy customer is a loyal customer. The customer service experience and relationship created during an interaction doesn’t just impact one sale—it influences repeat sales for years to come. Foundations of great customer service training.

Customer Service 20

Customer Service Training Customer Policies 20

Lessonly

OCTOBER 18, 2018

While companies recognize the importance of great customer service, leaders are often overwhelmed by the different processes, tools, and strategies that impact the customer experience. So, what are the most efficient and effective ways to improve customer service? Meet our industry experts.

Customer Service 22

Customer Service Customer eBook Channels 22

Smooth Sale

MAY 6, 2024

It doesn’t mean jumping on every tech trend but strategically investing in tools that can streamline processes, improve customer service, and enhance efficiency. To spruce up your business, embrace fun ways, including team huddles and inclusive meetings, to extract what matters most to your staff.

Ideal Customer Profile 101

Ideal Customer Profile Real Estate Hiring Networking 101

Lessonly

JULY 25, 2019

That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. . Her career in education and passion for workplace learning inspires her agents to do their best work and find meaning in the service they provide. Where do you see the world of customer service going in five to ten years?

Customer Service 20

Customer Service Training Customer Knowledge Base 20

Zoominfo

FEBRUARY 18, 2021

Share your knowledge in blog articles to get people to your website. Basically, help people get to know you by providing valuable content that will help other people do their jobs and meet their own goals. Sure, you want to write informative articles that help boost your search engine rankings.

Social Media 130

Social Media Top of Funnel Face-to-face Conference 130

Lessonly

NOVEMBER 13, 2018

Customer service continues to be a differentiator for companies—no matter the industry. That’s why we’ve partnered with Zendesk to help teams like Ibotta , Thrive Market , and Headspace create better customer experiences and revolutionize their customer success. . It’s called Lessonly Practice.

Customer Service 20

Customer Service Training Customer Scale 20

Lessonly

JANUARY 9, 2020

What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past. What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past.

Customer Service 26

Customer Service Software Software Training 26

Lessonly

NOVEMBER 21, 2018

Instead of leaving customer service success up to the roll of a dice, contact center leaders from across the country met for three days to discuss industry trends, consider upcoming challenges, and learn about the latest technology solutions. The best customer service teams know the power of practice. Adam Toporek.

Customer Service 20

Customer Service Customer Education Training 20

Lessonly

OCTOBER 12, 2018

Meet customer service reps where they are with engaging and relevant content that answers their questions—so they can spend more time delivering superior support. The post Maximize Learning with Customer Service Training appeared first on Lessonly.

Customer Service 20

Customer Service Maximizer Training Customer 20

Lessonly

OCTOBER 1, 2018

So, how do high-performing customer service teams listen to their people, identify successes and challenges, and accurately assess their team’s training needs? The nice thing is, this process can be done through formal in-person meetings or more informal methods, like a Slack message.

Customer Service 20

Customer Service Training Customer How To 20

Lessonly

JUNE 28, 2019

With the right knowledge management solutions, information falls into the hands of the people who need it, which kicks open the door for radical success as a team—especially for customer service teams. She’s not typing a lengthy email her team might not read or hosting a meeting that pulls her team away from customers.

Customer Service 20

Customer Service System Customer Software 20

Hubspot Sales

SEPTEMBER 20, 2023

In this article: What is conversational AI? Meeting note-taking is an excellent example of AI done well. AI tools can transcribe your meetings into text and generate emails to send them. Fewer Customer Support Issues AI chatbots can answer customer queries allowing your customer to serve themselves.

Conversion 114

Conversion Hubspot Lead Nurturing Ideal Customer Profile 114

Allego

OCTOBER 4, 2022

When not in job search mode, though, my LinkedIn visits are quick hits: share a link to an article, like a few posts, and maybe post a comment. LinkedIn’s algorithm discovered I’m a Gen-Xer, and in the News section of my home page I saw an article about my generation. Gen-Xers are rarely the subject of articles.

Sales Process 62

Sales Process Hiring How To Video 62

Lessonly

OCTOBER 4, 2018

Does this lesson outline meet your expectations?” I’ve been in meetings where teams “popcorn” ideas on how to solve problems, and how to use Lessonly. Everything you spoke to around the collaboration is what I see when we’re in those spaces, and in those meetings—and it is actually fun.

Customer Service 20

Customer Service Training Customer Scale 20

No More Cold Calling

NOVEMBER 14, 2019

He says when we strive to continually exceed customer expectations, we confuse the customer with too many options and too many hurdles. Read the rest of Mareo’s article to find out why we need to make it easy for customers to buy from us—and exactly how to do that. Seems counter-intuitive, doesn’t it?

Loyalty 249

Loyalty Customer Cold Calling Fashion 249

Bigtincan

SEPTEMBER 15, 2021

This planning helps reps track customer deadlines like scheduled surgeries or procedures, clear potential logistical issues (either at the source or the destination), and manage customer expectations. Changes at your customer end can include: . Surgeries or meetings being rescheduled. Doctors moving hospitals.

Hiring 105

Hiring Territories Networking Microsoft 105

Sales and Marketing Management

DECEMBER 26, 2018

One of my clients created teams that included sales reps, sales engineers, account managers, customer service people and representatives from accounting for a short burst of high activity. article called “ Google Spent 2 Years Studying 180 Teams. Teams benefit from respect. Read about them in the Inc.

Incentives 191

Incentives Incentive Google Account 191

Jeffrey Gitomer

APRIL 16, 2013

All civic groups are eager to get a speaker for their weekly meeting. Write an article. CEOs want to create great reputations, keep customers loyal, keep employees loyal, have no problems, maintain safety, and make a profit. Write about how your industry does that and EVERYONE will want to read it (and meet with you).

Cold Calling 233

Cold Calling Face-to-face Trade Show Referrals 233

Janek Performance Group

DECEMBER 27, 2022

This article explores the 2023 sales landscape and how sales leaders can position their teams for greater success. As AI continues to evolve , many industries are adopting it to improve their products and services. There are many areas where AI falls short, but customer service is not one of them.

Trends 62

Trends B2B Hiring Ideal Customer Profile 62

Smooth Sale

NOVEMBER 30, 2021

The sales profession is a demanding occupation that requires continuity with finding new prospective clients and providing excellent customer service for the unforeseeable future. Begin meetings by asking for something good that happened in the past few days. Treat employees as clients to earn trust and loyalty.

Top of Funnel 147

Top of Funnel Hiring Negotiation Salary 147