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How to Create Your Own Customer Service Training Manual in 5 Steps

Lessonly

Customer service is extremely important for every business. If your customers don’t feel like they are being treated well, they may decide to do business with a competitor. Additionally, they may leave negative reviews about your company online, which can impact the ability to gain new customers in the future.

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10 Sales training techniques every manager should know

PandaDoc

Training your team requires providing them with more than a manual and a few workshops before sending them out into the field. In fact, if that’s your current sales training program, all of that hard work and education could be forgotten by your team in just a few months. Start a free trial 3.

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Unlocking the Power of Single Customer Views (SCV)

Nutshell

An SCV consolidates your scattered customer data into one location so you can better understand your customers and use your data in meaningful ways. In this guide, we’ll explore what SCV is, its benefits, and how to implement it. Table of Contents What is a single customer view? Want to learn more?

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How to create an effective sales plan: Tips and examples

PandaDoc

This type of plan may include hiring and onboarding followed by sales training plans — or plans to introduce a new method of sales activity into your existing processes. This can include training on product features and benefits, sales techniques, objection handling, and customer relationship management.

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Your Sales Training Isn’t the Problem. Your Assumptions Are.

Pipeliner

If your sales training investment is not achieving the outcomes you expected, you are in good company. The problem probably isn’t the training program you chose. You probably made one (or more) of five common faulty assumptions about your sales training initiative. Did You Assume Training Doesn’t Require follow-up?

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Sales Talk for CEOs: Building a Customer-Focused Sales Strategy with Erik Frank (S1:E14)

Alice Heiman

Erik is completely rebuilding his marketing and sales strategy from the ground up – all based on what they are learning from their customers. Is the #customer at the center of your #sales operations? Learn how to shift to a customer-focused strategy in this episode of Sales Talk for #CEOs with Erik Frank of Tristate Amature.

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Indirect sales can boost revenue while minimizing costs to your business – use our guide to find out how

PandaDoc

As well as sales and marketing , their forte is customer service. See also Sales vs marketing made clear in an ultimate guide to definition, importance, & differences How to measure indirect sales You can measure indirect sales using sales reports containing information on profits, sales trends, and how much of a product was sold.