The Spiff Blog

MARCH 17, 2022

Marcello Albuquerque, Software Engineer. He likes video games, anime, manga, prog metal, prog rock, cars, coding, and barbecues. Born in California, Dave grew up in Boise, Idaho before moving to Seattle, Washington for undergraduate studies at the University of Washington in politics and economics. suburbs of Maryland.

Meeting 62

Meeting Engineering PeopleSoft Travel 62

Zoominfo

OCTOBER 5, 2021

But, what is new is the abundance of video resources now available within Google search results. While this is partially a result of Google’s ownership of YouTube, it’s also due to the sheer amount of video content being published these days. Featured Video: How I Collect (And Organize) Testimonials. Go check it out!

Channels 100

Channels Marketing Outsourcing Services Lead Rank 100

Crunchbase

SEPTEMBER 21, 2020

According to a Gallup study, about 36 percent of U.S. That same study reports that high-skill, high-earning gig workers comprise one of the fastest-growing segments of the freelance workforce. Do you offer 24-hour customer service? The benefits you offer your customers can be rational or emotional in nature.

Penetration 134

Penetration Segment Demographics Benefit 134

The Spiff Blog

JULY 13, 2023

Lulu has experience in customer service, sales, onboarding, data analysis, and languages (he speaks three). After meeting some family friends who were software engineers, Jacob found himself wanting to learn how to write software. Lulu has a deep passion for fashion and uses fashion as a means of self-expression.

Meeting 71

Meeting Travel Fashion Sports 71

Hubspot Sales

AUGUST 2, 2021

What other types of software are they using? Everything happening behind the scenes paints a much clearer picture of who your customers are. And when it comes time to renew or jump on that next customer success call, you’ll have a lot more knowledge ready to draw on. Testimonials and Case Studies.

Customer 130

Customer Face-to-face How To Case Study 130

Allbound

SEPTEMBER 12, 2018

As AppDirect co-CEO Daniel Saks points out , “80% of on-premise software vendors operate a channel program to enable other companies to sell their products, while only 20% of SaaS vendors operate similar programs.” Study them, learn from them, and apply their best practices in your own partner programs.

Commission 112

Commission Referrals Hubspot Marketo 112

Lessonly

DECEMBER 21, 2018

Studied most famously by Albert Bandura, social learning is the idea that we learn most effectively watching the behavior that is being modeled by those around us. So what does all this have to do with a corporate learning management software (LMS)? He also provides an optional chance to practice the new pitch via video.

Scale 20

Scale Software Software Face-to-face 20

Hubspot Sales

JANUARY 5, 2024

It’s amazingly useful to get instant reports that used to take weeks of gathering, study, and interpretation to build only a year ago. The General Advice for AI Applications in Sales The general advice, although sound, is repetitive: Build an automated chatbot to save time and money by creating self-service access for customers.

Inside Sales 92

Inside Sales Lead Rank Lead Scoring Churn 92

Salesmate

MARCH 26, 2021

52% of customers view the company more favorably when the customer service is more personalized to them and their interests. A/B testing in marketing campaigns is a great way to study the customers’ preferences, and personalization takes it up a notch. Voice and video chat . Image source.

Sales Qualified Lead 80

Sales Qualified Lead Segment Face-to-face Campaigns 80

Jeffrey Gitomer

JANUARY 6, 2012

Hard to imagine Bill Gates in his dorm room cooking mac and cheese on a hotplate as he struggles with his 128k computer to create the future of software. Actually I started studying sales in 1972. Customer Loyalty. Sales Videos. But they all did. Then I gave them a glimpse of my beginning and my renaissance. Leadership.

Hiring 226

Hiring Social Media Loyalty Journal 226

Smooth Sale

OCTOBER 18, 2021

For example, a study could be anything from organizing an upcoming conference, updating documentation for the company’s website, or even sending out emails and making phone calls on a specific topic. Utilize Accounting Software for Optimized Finances . Customer relationship management is essential for any successful business.

Social Media 78

Social Media Ideal Customer Profile Hiring Media 78

Hubspot Sales

OCTOBER 7, 2020

While many tech companies come off as cold and inaccessible, Apple aims to simplify the customer experience — from its products to the attention customers can expect from their support team. Super Office's Steven MacDonald learned about Apple's commitment to exemplary customer service after writing to them about their iTunes store.

Follow-up 118

Follow-up Examples Top of Funnel SalesForce 118

Smooth Sale

SEPTEMBER 29, 2021

A study has shown that calling a lead a few minutes after signing up can significantly increase the odds of responding to your call. Several specialized hardware and software resources help your business benefit from automation to save time, money, and resources. Lead Distribution.

Sales Process 78

Sales Process Lead Rank Lead Scoring Hiring 78

Nutshell

APRIL 23, 2020

This is especially true for B2B companies, where 90% of customer value comes after the first sale. Finding new customers is expensive. Another reason you absolutely must retain customers in the long-term? In addition, increasing customer retention rates by just 5% can increase profits by 35 to 95%. Download it today!

Churn 71

Churn Hiring Lead Rank Lead Scoring 71

LinkedFusion

OCTOBER 11, 2023

They may not have the financial means to hire dedicated marketing professionals or purchase advanced marketing tools or software. This may be detrimental to the company because a team of sales and marketing professionals is critical for encouraging consumers, promoting products/services, and increasing sales.

Lead Generation 52

Lead Generation Small Business Small Business Ideal Customer Profile 52

The Digital Sales Institute

MAY 4, 2021

Customers almost always have a choice in the company they work with or choose to buy from. Negotiating is the art of helping the customer to choose your offer over others. Customer Service Skills – once you know how to make a sale, do you know how to keep that customer coming back? Customer Service Skills.

Training 52

Training Top of Funnel Customer Service Motivation 52

Apptivo

APRIL 19, 2022

Happy and delighted customers pave the way for the growth of the business. All About Customer Service. Qualities of a customer service professional. Terms often used interchangeably with customer service. Types of customer service. Top benefits of customer service.

Customer Service 52

Customer Service Customer Social Media Lead Rank 52

LeadFuze

NOVEMBER 30, 2021

Salespeople should focus on customer service, not just making a sale. Here’s a few ideas: It’s important to encourage customers who are happy with your products or services, and it can be done by encouraging them to leave a review on sites such as G2 (formerly known as G2 Crowd) and Capterra.

Closing 52

Closing Top of Funnel Hiring Sales Qualified Lead 52

Lessonly

JANUARY 31, 2020

No actually, how about TV characters who’d benefit from a learning management system (LMS) software? In the same way frontline customer service and sales reps have tons of information to learn and absorb in the first couple weeks of their jobs, Peter is trying to understand (and fall in love with?) Ben: Oh yes, okay.

System 36

System Knowledge Base Software Software 36

Apptivo

AUGUST 16, 2023

Companies use this method to detect possible hazards and possibilities by analyzing large amounts of data spread across multiple repositories within the organization, such as log files, photographs, and videos. They would then organize and store this data in a centralized repository, making it conveniently accessible for further study.

Analytics 52

Analytics CRM Lead Rank Airlines 52

Sales Hacker

JULY 27, 2020

If you’re a little wary of visualizations, consider the famous University of Chicago study on making free throws. They studied three groups of people. One of the first people I studied in direct response sales was Eugene Schwartz. One video sales letter I’ve worked on has the headline, “How to improve your credit score.”

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Call-back Email Marketing Up-Sell Groups 95

Leading Results Rambings

OCTOBER 15, 2013

All consumers, business or personal, go through the process of getting to know, like, and trust your organization or team before they will try your products/services and buy from you. Testimonials and case studies from your current clients are a key component in building trust. So what to do?

Ideal Customer Profile 68

Ideal Customer Profile Lead Rank Lead Scoring Lead Generation 68

Hubspot Sales

MARCH 13, 2018

If you have the resources, Cate also recommends filming a short video. Not only will this video humanize you and make prospects more open to working with you, but it’ll also highlight your passion. Maybe she is the director of HR at a mid-size software company. Having trouble identifying your personal motivation?

Outsourcing Services 102

Outsourcing Services Prospecting Ideal Customer Profile Sales Qualified Lead 102

Lessonly

NOVEMBER 20, 2019

Studies across all industries and subject matters show that extrinsic motivators don’t last; they don’t get to the value and integrated levels of intrinsic motivation that lead to long-term results in behavior. Imagine I’m a new customer service agent. Lessonly—the training software for busy teams.

Lead Rank 30

Lead Rank Lead Scoring Face-to-face Motivation 30

Sales Hacker

JUNE 16, 2021

AI for sales enablement: include AI software in your tech stack that can answer reps questions and alert them to changes with push and pull messaging and 24/7 instant response. Conversational intelligence software. Sales intelligence software. What categories of sales enablement tools are there? Content management tools.

Sales Enablement 99

Sales Enablement Top of Funnel Tools Scale 99

Crunchbase

DECEMBER 6, 2021

Although no number of lead prospecting tools can replace the value of the personal touch of relationship building, taking advantage of modern sales prospecting software is an easy way to cut down on tedious and repetitious tasks so you can close more deals. For instance, software can be used to search and manage a prospect list.

Ideal Customer Profile 111

Ideal Customer Profile Tools Prospecting Lead Rank 111

Lessonly

SEPTEMBER 8, 2020

Okay, now raise your hand if you think it’s vital to have a customer service enablement strategy, too? . I’ve never met anyone with a job title that includes “customer service enablement” in the same way people build a sales enablement career path. Offering excellent customer service ranked as the #1 factor.

Customer Service 26

Customer Service Customer Lead Rank Lead Scoring 26

Hubspot Sales

SEPTEMBER 19, 2019

According to a study from Tulip Retail , 83% of shoppers believe they’re more knowledgeable than retail store associates, and 79% of survey respondents say knowledgeable associates are important or very important. How to use it: Sales reps should be armed with case studies and examples so they can show how a product works in action.

Hiring 123

Hiring Training Case Study Hubspot 123

Lessonly

DECEMBER 11, 2019

When a new client approached me, I immediately knew that we needed to include video in their training solution. . They needed to clear up confusion employees were having around how to greet customers and conduct in-person sales calls. . But first, let’s explore six reasons why video is such a powerful training format.

Video 29

Video Training Consumer Travel 29

Smooth Sale

JUNE 10, 2022

Contract management software helps track all these contracts to maintain compliance, reduce risks, and ensure everyone meets the contract terms. Use Process Management Software. . Process management software helps streamline the process, making it more efficient and effective. Study The Main Determinants of Contract Renewals.

How To 78

How To Hiring Software Software 78

Hubspot Sales

OCTOBER 17, 2018

Creating educational videos to onboard new users (Wistia). Creating educational videos to onboard new users (Wistia). For video hosting platform Wistia, getting a video into a new user's account is the first important step in the onboarding flow. Here's the old video: Experiment Plan. Growth Hacking Examples.

Resources 141

Resources Lead Rank Lead Scoring Hubspot 141

Nutshell

JULY 9, 2021

Software Engineer. What did you study in college, and what did you think you were going to “do” with that education? I started studying to be a frontend engineer and was ready to apply for jobs after a couple of years. What did you study in college, and what did you think you were going to “do” with that education?

Retail 118

Retail Scale Education Study 118

Lessonly

DECEMBER 18, 2019

What makes training videos so good, and what can you apply when creating your own? This post is the second in a series on using videos in training. The first post explored six reasons why you should consider adding videos to your training strategy. . In this article, we break down some of the best explainer videos out there.

Examples 30

Examples Video Training Airlines 30

Pipeliner

MAY 19, 2021

Content marketing involves creating articles, videos, case studies, and more to reel in your target audience and improve your sales performance. Because Ping Identity is a software company, it’s important for them to target people at the beginning of the buying journey. Publish case studies that show what you’re capable of.

Case Study 98

Case Study Marketing Insurance Insurance 98

PandaDoc

AUGUST 3, 2020

Perhaps there are some trends you can identify or major pain points that your customers are struggling with. You may also think about asking your customer service team whether they have noticed any recurring questions they’ve been getting lately. There are tons of webinar softwares to choose from. Record a Short Video.

Webinar Metrics 105

Webinar Metrics B2B Lead Rank Lead Scoring 105

Crunchbase

JANUARY 27, 2021

Paying attention to these signals can help you personalize cold calls , video messages , and emails, and help fine-tune your outreach sequences to be more relevant, personal, and timely. Increase sales with advanced search, sales signals, and custom alerts. Read or reference a case study. Source: Crunchbase.

Hiring 122

Hiring Lead Rank Lead Scoring Ideal Customer Profile 122

Showpad

DECEMBER 23, 2019

The average Sales rep relies on support from the account management, customer service, and Marketing teams. Content like blogs, social posts, case studies, infographics, videos, or other media is the currency used by marketers to effectively purchase the attention of individuals who can eventually become customers.

Sales Enablement 78

Sales Enablement Top of Funnel Marketing Distribution 78