Pipeliner

MARCH 9, 2021

Client retention – now, more than ever. Even a small increase in a selling organization’s major client retention percentage produces exponentially higher revenue and profit increases. Even a small increase in a selling organization’s major client retention percentage produces exponentially higher revenue and profit increases.

Retention 98

Retention Airlines Transportation Account 98

Babette Ten Haken

JULY 9, 2020

It just could be that client retention folks are the best salespeople in your company. The best (often uncompensated) salespeople in your company are your client retention folks. Client retention professionals course-correct clients. Next, the post-sale pros create their own internal networks of go-to resources.

Retention 114

Retention Company Commission Churn 114

Babette Ten Haken

MAY 7, 2020

That is why, moving forward, my advice is to create a flexible client retention strategy. These are the conversations which a flexible client retention strategy is based upon. Are you a trusted go-to resource for clients? Or, are any of you asking yourselves the same questions? You are not alone. We are in this together.

Pivotal 93

Pivotal Retention Strategy Churn 93

Zoominfo

APRIL 7, 2020

Human Resources controls a growing piece of the budget. Free Trial One Major HR Pain Point: Data Security Data security, vendor trust, and system reliability The human resource department deals in data, so data security is top of mind. “I Workplace services. Compensation. Recruitment. New employee orientation. But how do you break in?

Resources 130

Resources Decision Maker Compensation Vendor 130

Cience

DECEMBER 1, 2020

Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. Companies that neglect retention do so at their own risk. Companies that neglect retention do so at their own risk. Customer Retention Strategies.

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

Alice Heiman

APRIL 14, 2021

So why not focus on customer retention? . This may seem obvious, but a Forbes Insights Study showed that less than a third of business executives consider customer retention a priority. If you aren’t doing all the things on the list above, c ommit to something you will do, and it will improve your customer retention.

Retention 143

Retention Account Customer Referrals 143

Sell Integrity

APRIL 28, 2021

What actions can you take to both increase employee engagement and create a customer retention strategy that moves more of your customers from “satisfied” to “loyal”? One of the key tenets of a customer retention strategy is that it relentlessly focuses on value creation. Creating a Customer Retention Strategy: A Leadership Roadmap.

Retention 82

Retention Strategy Customer Loyalty 82

Shari Levitin

DECEMBER 30, 2020

Some of our clients say learning and retention are even better! The post 2020 Round Up and FREE Resources for 2021 appeared first on Shari Levitin. We consulted with Zoom experts, purchased home studio equipment, and experimented with how to create “rock show” type virtual events and Masterclasses. I believe we cracked the code.

Resources 118

Resources Hiring Cancellation Sales Leadership 118

Product Management University

NOVEMBER 3, 2020

Product managers, there’s never going to be a time where customer retention priorities and wallet share growth opportunities have more overlap, i.e., not at odds. Resetting Your Customer Retention Priorities: A Team Exercise. These are your new portfolio priorities and should be planned and resourced as such.

Retention 98

Retention Exercises Customer Relationals 98

Selling Essentials RapidLearning Center

OCTOBER 24, 2023

According to the Society for Human Resource Management (SHRM), employers can tap into online financial literacy programs for anywhere between $10 and $30 per month per employee. ” The post Financial literacy training promises improved performance and higher retention appeared first on Rapid Learning.

Retention 52

Retention Training Incentives Incentive 52

Sales Hacker

SEPTEMBER 28, 2021

Why attrition and retention matter so much right now. Our private membership connects you with a network of thousands of like-minded peers and resources, where you can tap into leadership opportunities, training, mentorship, and other services made for high growth leaders like you wherever you are at in your career. What You’ll Learn.

Retention 81

Retention Benefit Scale Hiring 81

The Center for Sales Strategy

APRIL 26, 2021

Staffing and HR experts say onboarding new hires at an organization should be a strategic process that lasts at least one year because how employers handle the first few days and months of a new employee's experience is crucial to ensuring high retention. Beyond the basics, what else does a new hire need?

Hiring 91

Hiring Resources Retention Sales Talent 91

SBI Growth

AUGUST 9, 2012

This is not just an isolated case.” - Senior VP of Human Resources. If you want to improve the relationship between the VP of Sales and the VP of Human Resources , SBI has an answer. What role did Harry play in this disastrous retention problem? Ask your sales leadership team what sales-specific resources they recommend.

Resources 288

Resources Closing Hiring Compensation 288

Sales Hacker

APRIL 19, 2022

In this article, I’ll outline the principles of compensation design , how to build sales compensation plans , and include resources to set OTEs and quotas that keep your reps happy and hungry for more. Why Sales Comp Planning is Key to Rep Retention. A note from our in-house experts, accelerators should be meaningful.

Compensation 86

Compensation Retention Hiring Commission 86

Increase Sales

SEPTEMBER 17, 2012

Yesterday I came across this unattributed remark as I seeking quotes on employee retention including team building and human resources: “A company is known by the people it keeps.” Many states have best places to work for as well as national surveys that suggest what organizations handle employee retention very well.

Retention 146

Retention Tourism Salary Loyalty 146

Pipeliner

MARCH 4, 2019

And just a small increase in a company’s major client retention percentage drives even greater revenue and profit increases. On the negative side, retention rate decreases spawn long-lasting negative impacts that can be crippling. Most organizations, though, aren’t structured with account retention frameworks.

Retention 60

Retention Account Enterprise Enterprise 60

SalesLoft

JUNE 14, 2018

Employee retention is critical to the success of sales organizations. Retention is strategic. One strategy organizations can benefit from is the use of older generations to increase retention. One strategy organizations can benefit from is the use of older generations to increase retention. Strong Leaders Inspire.

Retention 52

Retention Hiring Loyalty Face-to-face 52

Babette Ten Haken

NOVEMBER 28, 2018

Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. Then, competing customer retention cultures are sustained by traditional workforce hiring practices. Image source: Fotolia.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Babette Ten Haken

FEBRUARY 18, 2019

A potent client retention strategy is driven by an equally potent human capital strategy. A potent client retention strategy flattens the concept of customer acquisition and retention. Thus, you create a strong foundation for client retention. A potent client retention strategy becomes translational and transformational.

Retention 74

Retention Ideal Customer Profile Strategy Hiring 74

The Center for Sales Strategy

MARCH 13, 2020

In a world where buyers and decision-makers have access to a world of information (offered by you and your competitors) and the buyer’s journey is becoming increasingly noisy, more effort does not always equal better results. Crafting and tracking solid KPIs becomes more important to the success of your team and organization.

Resources 75

Resources Decision Maker Retention B2B 75

Understanding the Sales Force

FEBRUARY 20, 2024

Anyone can win an account and beat a competitor by pulling the price lever but that is not a long-term strategy for account retention or profitability. If the scorecard predicts they are likely to win an opportunity, all future discussions, efforts, and resources should be focused on winning that opportunity.

Revenue 193

Revenue Margin Sports Quota 193

Babette Ten Haken

MAY 23, 2018

Consider the impact of customer micro experiences on your overall rate of customer retention. Often, the primary catalysts for customer retention are hidden within the organization. Often, these specialists serve as behind-the-scenes resources for your customers, delivering extraordinary service and remarkable outcomes.

Retention 55

Retention Customer SME B2C 55

CloserIQ

MARCH 4, 2019

The business case for adopting these systems often overlooks a very important component – the positive impact on sales team recruiting, onboarding, and retention. Your sales team will not stick around if they lack the resources they need to operate effectively. How Sales Technology Impacts Recruiting. According to LinkedIn’s U.S.

Retention 61

Retention Hiring Sales Technology Sales Talent 61

Smooth Sale

APRIL 19, 2024

It includes identifying key competencies and knowledge areas and creating targeted training modules and resources. Additionally, breaking information into digestible chunks through microlearning techniques ensures that new hires can absorb information gradually, leading to better retention and integration into their roles.

Hiring 83

Hiring Insurance Insurance How To 83

Force Management

SEPTEMBER 16, 2021

If you’re aiming to boost seller capabilities through an enablement initiative, ensure your efforts and resources drive the front-line impacts you need. Consider a strategic sales initiative that not only uplifts employee skill sets but also their engagement, or commitment to solving customer problems and getting results.

Retention 81

Retention Journal Salary Revenue 81

Partners in Excellence

MAY 11, 2017

Retention is a hot topic–customer retention that is. The whole subscription model, on which all SaaS and XaaS companies are built has customer retention as a fundamental to the success of the business model. But how come we don’t see similar focus on Sales Person Retention? Makes sense!

Retention 53

Retention Churn Account Based Marketing Sales Cycle 53

Keith Rosen

OCTOBER 13, 2017

If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors? “Hi Mr./ Mrs. Client.

Retention 86

Retention Lead Rank Lead Scoring Hiring 86

Janek Performance Group

APRIL 17, 2024

This also ensures sales resources are allocated efficiently. Resource Allocation BDRs free sellers to sell Cost savings By handling lead generation and initial prospecting tasks, BDRs allow sales representatives to focus on high-value activities. These figures are important to gauge BDR growth and retention.

Outsourcing Services 118

Outsourcing Services B2B Lead Rank Sales Qualified Lead 118

Steven Rosen

JULY 24, 2023

I believe that investing in the development of this critical team is the best use of resources for any VP of Sales. Talent Retention and Attraction Top-performing salespeople seek opportunities for growth and development within their careers. 7 Reasons to Develop an Awesome Sales Leadership Team 1.

Sales Leadership 156

Sales Leadership Retention SalesForce Objections 156

Babette Ten Haken

NOVEMBER 20, 2019

The post Create an Invitational Business Story for Client Retention appeared first on Babette Ten Haken. Babette’s speaker profile is on the espeakers platform and on her website. Contact Babette here. Image source: Adobe Stock.

Ideal Customer Profile 58

Ideal Customer Profile Retention Education Benefit 58

Zoominfo

FEBRUARY 10, 2021

Customer retention is an excellent method to increase customer lifetime value (CLV). And this requires your sales and marketing teams to prioritize retention strategies over acquisition strategies. For customers that want to skip face-to-face purchase meetings, self-servicing saves a little of your resources and budget.

Lead Rank 246

Lead Rank Lead Scoring Revenue Customer 246

Allego

APRIL 25, 2024

And according to the Brandon Hall Group, companies with strong learning cultures see a 30-50% higher retention rate , showing the significant impact of personalized learning on workforce stability and motivation. This personalized approach creates a deeper level of engagement with the information and better knowledge retention.

Handbook 62

Handbook Analytics Retention Motivation 62

Zoominfo

MARCH 3, 2020

There’s a lot to think about when developing an annual sales plan to support your organization’s strategy and objectives: new customer acquisition, customer retention, increasing share of wallet, resource budgeting … just to name a few. But don’t forget about your sales territory plan.

Territories 189

Territories Buyer Retention How To 189

Score More Sales

AUGUST 16, 2019

Here are a few great resources we like. Let’s get some sales activity going! How great will you feel when you connect with the right buyers and have a strong conversation today? Cold Calling Tips from Gong’s research – 17 Proven Techniques. 21 Cold Calling Secrets From the Sales Masters. Cold Call Objection Handling – Outreach (is gated).

Cold Calling 243

Cold Calling Hiring Distribution Inside Sales 243

Pointclear

MAY 23, 2011

Ruth is Founder of eMarketing Strategy , a consulting practice that assists companies build their customer acquisition and retention strategies. These new response databases are looking to be a valuable prospecting resource for B-to-B marketers. Please let us know how they are working for you.

Resources 160

Resources Marketing B2B Study 160

Pipeliner

OCTOBER 10, 2019

Traditionally, human resources and sales department do not work together. Human resources deal with recruitment and solving employees’ issues while the sales department focuses on driving sales for the company. The following are 11 tips on how human resources can drive sales success. Know-How the Company Products Work.

Resources 53

Resources Hiring Compensation Video 53

Babette Ten Haken

OCTOBER 18, 2018

That is such an outdated customer retention model. In this model, customer retention becomes a linear tug-of-war, instead of a cross-functional collaboration of aggregated organizational resources. . Again, so the customer “fits” into the organization’s customer retention model. Instead of vice versa. Click here.

Ideal Customer Profile 114

Ideal Customer Profile Customer Retention SME 114