article thumbnail

A Festive Look at Customer Service Skills Training (Featuring 7 Beloved Holiday Characters)

Lessonly

Raise your hand if you lead support at a tech company, and you’re ready for a holly jolly blog post? . It’s about gathering with loved ones, eating too many cookies, resting, and most importantly for this blog post, watching holiday movies and shows. This is the first and most important customer service skill if you ask me.

article thumbnail

THE CAREER JOURNEY: An Experience Worth Living

Smooth Sale

Zach Loeb provides today’s guest Blog, The Career Journey: An Experience Worth Living. . Zach Is the Founder of The New Agency , a corporate wellness agency that enables organizational leaders to build a custom employee wellness program for their team. Pivoting To Entrepreneurship . Opportunities & Pivots .

Pivotal 148
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Podcasts, Certifications, and Ebooks Galore: Our Favorite Content Picks from 2020

Lessonly

We kicked content creation into high-gear last year to offer customer service, sales, and training leaders with resources that range from podcasts and ebooks, to coloring pages and certifications. Our Customer Service Enablement 101 Certification. A blog post on connection and camaraderie in a WFH world.

eBook 48
article thumbnail

I can see opportunity in my sector. How can I make the most out of it?

Sue Barrett

New opportunities and new markets or micro markets emerge, new ways of doing business open up, new customers become available and we need to be ready to adapt quickly to those opportunities. It might seem difficult at first to pivot to the new – […]. appeared first on Barrett Sales Blog. How can I make the most out of it?

article thumbnail

5 Ways To Improve Your Customer Retention Rate

Apptivo

Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business. In short, it decreases the customer churn rate. According to a study , 89% of companies state that excellent customer service plays a huge role in improving the customer retention rate.

article thumbnail

Leadership for Organizational Growth: Leader vs. Manager

criteria for success

” I hope you find value from this blog post and from my eBook. For example, a leader can be the team’s top performer; the sales team’s best salesperson or an experienced, patient member of the customer service team who mentors new hires. Leadership Pivots in Changing Times. Happy selling! Leader Vs. Manager.

Hiring 66
article thumbnail

Why the Skepticism? Understanding Small Business Owners’ Concerns About Digital Marketing

BuzzBoard

This consists of learning how to use digital platforms to augment, rather than replace, their relationships with customers. As salespeople at digital marketing agencies, addressing these concerns head on is pivotal. Providing not just marketing services, but also education and support, can significantly alleviate these uncertainties.