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What are customer service skills?

MTD Sales Training

When you hear the term ‘customer service’, what connotations spring up? Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. What is a customer touchpoint?

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3 Things Your Prospects Aren’t Telling You

Shari Levitin

That’s why companies like Facebook, Google, and Dell are investing billions of dollars in upskilling their employees to sell and service customers in a “hybrid environment.”. Customer expectations have shifted. In fact according to recent research: 70% of customers will purchase based on how they feel they’re being treated.

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Taking Your Prospecting to the Next Level

Understanding the Sales Force

Over time, selling and our options for connecting with potential customers, moved to a new level. Then, in the mid 1980''s, the invention that would bring prospecting to the next level came along. At one time I lived in airports and hotels but I travel far less today. Customization takes more work and preparation.

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Trade Show Prospecting Toolkit: The Ultimate Collection

DiscoverOrg Sales

It’s no small investment to send salespeople to trade shows: Airfare, hotels, meals, transportation, and swag are just a few expenses – in addition to a lot of time. We have trade show prospecting down to a science. Blog: How to Prospect at Trade Shows: The Ultimate 10-Step Sales and Marketing Checklist. Track referrals.

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You Don’t Know Isaac, but I Won’t Forget Him

No More Cold Calling

I met Isaac a few weeks ago when my sister came for a visit and stayed at the Omni Hotel, San Francisco. She was at the entrance of the hotel when an Uber driver arrived with three sight-impaired women—all using white canes. And probably not just any hotel employee. He said the hotel would be pleased.

Hotels 282
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5 Tips to Attract More Customers to Your On-Site Business

Smooth Sale

Attract the Right Job Or Clientele: 5 Tips to Attract More Customers to Your On-Site Business. Building businesses of all types, entrepreneurial, retail, and corporate, includes effective branding and an array of services and products that prospective clients will desire. Attract More Customers to Your On-Site Business.

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Your Attitude Drives Your Sales Prospecting Results

The Sales Hunter

Sales prospecting can be very difficult, but why make it any harder on yourself by having a bad attitude? Too many salespeople fail to realize how much they’re destroying their sales prospecting results due to their attitude. The best example I can share with you is the late night hotel front-desk clerk.