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How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. But awareness and action are two different things. What to do?

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3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard. Customer retention matters when it is time to renew that contract.

Retention 154
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How a Sales Coaching Platform Can Affect Employee Retention

Sales Hacker

According to Forrester, it boils down to three main elements: performance feedback, knowledge transfer, and individual training. Time invested in your reps and in your team can lead to major increases in close rates and employee retention and satisfaction. The problem? That’s when an investment in sales coaching comes in.

Retention 101
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Artificial Intelligence and Its Impact on Sales and Marketing

Sales and Marketing Management

Author: Paula Sanders There’s a lot of hype around artificial intelligence, but the reality of its impact to sales and marketing strategies promises to be positive. Ensure ongoing success and employee retention by investing in continued education. That’s a significant opportunity.

Marketing 209
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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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How to Maximize Your Customer Training Investment

Sales Hacker

As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. How to maximize customer training investment. Intelligent, strategic investment in customer training is crucial to remaining competitive in the upcoming year.

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How Do You See Effective Sales Training?

Smooth Sale

No doubt the question, ‘How do you see effective sales training?’ raises memories of poor experiences with previous training. Those who apply the technique are the ones who can provide concrete answers for effective sales training. Steps for Effective Sales Training. One lesson is we are never alone.