Zoominfo

JANUARY 23, 2021

Sales account management, however, focuses on building long-term relationships with key customers for up-selling and cross-selling purposes. As new products roll out, sales account managers can offer product upgrades to help their customers reach business goals. Let’s start with a question: What drives your account management growth?

Account 238

Account Lead Rank Ideal Customer Profile Decision Maker 238

Close.io

OCTOBER 9, 2019

In this post, we’re sharing three inside sales job descriptions that you can steal and personalize for your business in order to attract the right sales talent in 2020! You have experience working in or a customer-focused role and have expert customer service skills. Job description template: inside sales leader. ?

Inside Sales 91

Inside Sales Hiring Ideal Customer Profile Sales Qualified Lead 91

Crunchbase

MAY 14, 2020

Update: June 26, 2020. This blog post was originally “The 25 Sales Leaders You should Get to Know in 2020.” From SDR in 2015, to enterprise AE in 2020–and she’s gathered quite the following on LinkedIn. Although she’s spent less than four years at SalesLoft, she has risen through the ranks at an impressive pace.

Top of Funnel 101

Top of Funnel Hiring Twitter Lead Rank 101

Lessonly

JANUARY 15, 2020

This two-part series explores the importance of building a customer service training manual. Part one shares five signs it’s time to refresh your manual, and part two highlights 10 topics you should consider including in your customer service training manual template for the new year. The importance of customer service.

Customer Service 20

Customer Service Training Customer Policies 20

Lessonly

JUNE 1, 2018

John’s customer service team is experiencing some growing pains. They’re quickly scaling and serving more customers than ever before. Customer service leaders, like John, have to make sure their teams adapt to what customers are looking for and understand their demands to ensure they’re meeting—and exceeding—these preferences.

Customer Service 20

Customer Service Scale Customer Enterprise 20

Pipeliner

MAY 6, 2021

But how to make sure your store stands out and customers choose to shop with you instead of someone else when the competition is this fierce? In 2020, the year-over-year online sales growth was at 32% , which is more than double compared to 2019. Prepare your customer service staff for holiday traffic.

How To 52

How To Promotion Customer Service Follow-up 52

Zoominfo

JANUARY 23, 2021

Sales account management, however, focuses on building long-term relationships with key customers for up-selling and cross-selling purposes. As new products roll out, sales account managers can offer product upgrades to help their customers reach business goals. 30-50% of CRM and ERP data is inaccurate.

Account 130

Account Lead Rank Ideal Customer Profile Decision Maker 130

ExecVision

NOVEMBER 21, 2019

For teams that want to go head-to-head with the competition and grow in the market, there are 10 priorities for sales leadership to focus on for 2020: A Strong Coaching Culture and Program. Customer-facing teams need help developing their skills, knowledge, and strategies to help them close more deals and provide great customer service.

Hiring 40

Hiring Top of Funnel GoldMine Coaching 40

Lessonly

JANUARY 9, 2020

We’re about a week into this fresh decade, and many folks are dreaming up big goals for a healthier 2020. What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past. needs to be answered with employee health at the forefront.

Customer Service 26

Customer Service Software Software Training 26

Lessonly

OCTOBER 20, 2020

2020 has been a certifiably challenging year, but that didn’t’ stop our fearless Product team from building… drumroll please… Lessonly Certifications! We made those updates and changes, and that brings us to today, October 20, 2020, Certifications 0th birthday. If you’re a customer and in bucket 1, first of all, hello!

Software 26

Software Software Customer Service Account 26

Sales Hacker Training

NOVEMBER 6, 2019

Our question: “What is your best advice for anyone starting their sales career in 2020?” Start off by working in telemarketing , and learn how to handle rejection — hearing “no” over and over again, and turning it into a “yes.” How much cash runway do they have? Learn how to be natural on video. Justin Welsh. Jill Rowley.

Hiring 79

Hiring Demand Generation Agencies Up-Sell Hubspot 79

Close.io

APRIL 10, 2020

Email response time may not seem like a very sexy topic, but it's a vital part of customer service and absolutely crucial for new customer acquisition. If you up your email game, you’re going to close more deals with new customers. How to onboard remote employees. TIME IS MONEY ?. Someone new has joined your team!

Hiring 95

Hiring Cancellation Churn Policies 95

SugarCRM

JANUARY 21, 2020

We launched several new products, announced exciting acquisitions and introduced the world to a whole new suite of solutions to help companies succeed at marketing, selling and customer service. And so, without further ado, here’s a recap of the top 20 posts to help you get ready for what’s to come in 2020.

SugarCRM 26

SugarCRM Lead Rank Lead Scoring CRM 26

SBI

FEBRUARY 4, 2020

Prospects need to hear the same positioning no matter who they’re talking to or how they’re interacting with the company. The second area is better training on product updates and new releases so that sellers always have the most up-to-date information and know how to match product features with buyer needs. Tools are your friend here.

ROI 117

ROI B2C Consumer Buying Cycle 117

OnePageCRM

MAY 14, 2020

They’ll give practical tips on how to implement them in your business! On Thursday, May 28th, join us for our OnePageCRM Sales Talks: How to Adapt Your Team to the New Reality and Reinvent Sales. Zapier is an automation tool that helps its users connect to over 2,000 apps, including OnePageCRM, Help Scout, and many more.

Ideal Customer Profile 44

Ideal Customer Profile How To ROI Webinar Metrics 44

Pipeliner

DECEMBER 13, 2022

It also gives companies access to real-time data on a larger scale than ever before, which can improve decision-making, increase productivity, and enhance customer service. survey from 2020 states that around 61% of the surveyed companies have already implemented some workplace automation in one or more business functions.

Sales Cycle 52

Sales Cycle Outsourcing Services Lead Generation Scale 52

Appbuddy

NOVEMBER 24, 2020

Let’s be honest, 2020 was not a great year for many businesses. Thankfully, there are some simple steps businesses can take to help enhance their sales processes and customer engagement efforts. Making sure customer data is up to scratch is one of the best places to start. Don’t forget about your CRM system.

Sales Cycle 52

Sales Cycle Data Google Analytics CRM 52

Hubspot Sales

NOVEMBER 2, 2020

Luckily, sales intelligence tools can help teams make quick data-driven decisions while only focusing on the key metrics they need. Recently, HubSpot spoke with Annelies Husmann , Head of Enterprise Sales at Gong – a revenue intelligence platform that provides sales teams insights from their customer-facing conversations.

Analytics 136

Analytics Enterprise Enterprise Pivotal 136

SugarCRM

JULY 23, 2020

The more we embrace remote and distributed workforces, the more we must consider how working from home can affect the ability of customer service agents and other customer-facing employees to do their jobs. The new Shift Management tools are our initial foray into adding Workforce Management capabilities into Serve.

Face-to-face 47

Face-to-face Distribution SugarCRM Customer Service 47

Allego

AUGUST 5, 2021

The growing need for virtual sales enablement capabilities in a post-pandemic world drove annual contract growth of more than 100% from both new and existing customers. Additional first-half milestones include: Allego’s Customer Success team was recognized as a Top Customer Service Department of the Year by the Stevie Awards.

Hiring 83

Hiring Customer Sales Enablement Lead Rank 83

Miller Heiman Group

AUGUST 19, 2019

As you decide how and where to invest your resources for 2020, think about what changes you want to make to improve performance at your sales organization. Fueled by world-class research from CSO Insights, this diagnostic tool shows you the optimal ways to invest your time and resources. Ready to create your sales plan for 2020?

Hiring 57

Hiring Report Retention Face-to-face 57

Pipeliner

FEBRUARY 28, 2022

Retail ecommerce sales exceeded $4 trillion worldwide in 2020 with a total sales growth of nearly 50%. That is 1 billion potential customers and 331 million people in the highest digital buying group. Now you know why social media is worth targeting, you also need to know how to build your following. Use social media for SEO.

Social Media 52

Social Media Retail Media Facebook 52

Zoominfo

APRIL 17, 2019

They might be aware they have a problem, but don’t know how to solve it yet and aren’t quite ready to make a purchase. Customer experience is more critical to a company’s success than ever before. In fact, 86% of buyers are willing to pay more for a great customer experience. How to Adopt a Flywheel Model.

Top of Funnel 228

Top of Funnel Funnel Lead Rank Sales Qualified Lead 228

Close.io

FEBRUARY 20, 2020

Why you need sales battle cards to survive the 2020’s. How do they compare to you in terms of features, pricing, customer service, etc.? Target customers : Who are your main buyer personas? What are their biggest pain points, and how does your product solve that pain point? What’s going on in the industry?

Competition 95

Competition Comparison Sales Enablement Case Study 95

Zoominfo

JULY 22, 2018

86% of senior-level marketers agree that it’s important to create a cohesive customer journey across all touchpoints and channels ( source ). 81% of C-level employees anticipate more digital interaction with customers by 2020, and 66% expect more focus on customers as individuals ( source ).

Marketing 189

Marketing Retail Channels Social Media 189

InsideSales.com

APRIL 16, 2020

Call recording systems are a great tool for training, quality assurance, and legal purposes. Read on to find out 10 reasons how they can benefit your sales team. Listening back to calls is an essential training and coaching tool. Sales managers can utilize various tech tools for training. Improve Sales Training.

System 52

System Benefit Scale Lead Rank 52

Miller Heiman Group

JULY 22, 2019

How can you tell whether your sales strategy is ready to withstand economic turbulence? How effective is your sales team’s sales strategy? Our Sales Performance Meter is a diagnostic tool built on research from CSO Insights. How accurate are your sales forecasts, and how rigorous is your forecasting process?

Infusion 49

Infusion Forecasting Maximizer Face-to-face 49

Zoominfo

APRIL 17, 2019

They might be aware they have a problem, but don’t know how to solve it yet and aren’t quite ready to make a purchase. Customer experience is more critical to a company’s success than ever before. In fact, 86% of buyers are willing to pay more for a great customer experience.

Top of Funnel 130

Top of Funnel Funnel Lead Rank Sales Qualified Lead 130

Apptivo

MAY 26, 2022

The research conducted by Frederick Reichheld of Bain & Company, creators of Net Promoter Score, highlights the importance of retaining existing customers with this statistic – their research says increasing customer retention rates by 5% helps companies increase their profits by 25% to 95%. What is customer satisfaction?

Lead Rank 52

Lead Rank Lead Scoring Customer Scale 52

Miller Heiman Group

JULY 8, 2019

Nearly half of American CFOs indicated they believed a recession would hit by mid-year 2020 in a Duke University/CFO Global Business Outlook survey released in June 2019. How closely do customer service and sales work together to support an account over the course of a relationship?

Revenue 82

Revenue Hiring Sales Management Lead Rank 82

Zoominfo

DECEMBER 5, 2019

86% of senior-level marketers agree that it’s important to create a cohesive customer journey across all touchpoints and channels ( source ). 81% of C-level employees anticipate more digital interaction with customers by 2020, and 66% expect more focus on customers as individuals ( source ).

Marketing 100

Marketing Retail Channels Social Media 100

Pipeliner

MARCH 1, 2022

There are a variety of reasons why you would want to hire IT help, including: Protection against unplanned service outages, cyber-attacks/hacks, and data loss 24 hours a day, 7 days a week. For your IT requirements, specialized services are available. Customer service has been improved. billion in 2021.

Trends 52

Trends Social Media Consumer Media 52

Zoominfo

DECEMBER 19, 2018

Featured Video: How to Develop the Right Ideas at the Right Time. Live and unedited, you’ll get to see how a successful marketing company operates day-to-day. If you want to be entertained, educated, and learn how to execute to get real results for your business, then hit that subscribe button!” Go check it out!

Channels 220

Channels Marketing Lead Rank Outsourcing Services 220

SugarCRM

JUNE 30, 2021

In 2020, like so many others, we pivoted our annual customer event series, SugarConnected, to a digital format. We delved into all the changes SugarCRM went through in the last 12 months for our team, customers, and product portfolio. . So how did we improve our tools in such a way? . So, how did we manage it?

CRM 29

CRM Lead Rank SugarCRM Conference 29

Sales Hacker

SEPTEMBER 4, 2018

To prevent business failure, keep your customers winning at the things they care about while using your product. Guide overview: What is Customer Success? Why do you need Customer Success? Customer Service/Support vs. Customer Success. Sales and Customer Success. Marketing and Customer Success.

Ideal Customer Profile 56

Ideal Customer Profile Lead Rank Churn Customer 56

Zoominfo

OCTOBER 5, 2021

Featured Video: How to Develop the Right Ideas at the Right Time. Live and unedited, you’ll get to see how a successful marketing company operates day-to-day. If you want to be entertained, educated, and learn how to execute to get real results for your business, then hit that subscribe button!” Go check it out!

Channels 100

Channels Marketing Outsourcing Services Lead Rank 100

SugarCRM

SEPTEMBER 15, 2022

While some of the key challenges for manufacturers today certainly existed before 2020, the pandemic ended up exacerbating some of those global supply-chain issues, shining a light on operational vulnerabilities and ultimately serving as a catalyst for change.

CRM 26

CRM Software Software Forecasting 26